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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 372 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 3
  • Price 2
  • Site filters 1
  • Easiness 1
  • Complaint solved after i had sent out almost 400 emails 1

Customers don't like

  • Customer service19
  • Poor contact information4
  • Ability to change4
  • No refund for their mistake3
  • Near useless website3
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Viator

Travel Agencies
Has verified representatives
  • 11 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 329 TOTAL REVIEWS
  • $67.7K CLAIMED LOSSES
  • $616 AVERAGE LOSS
2.2
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 3
  • Ease of booking 3
  • Viator is totally unreliable 2
  • Tours 2

Customers don't like

  • Customer service28
  • Customer care8
  • Unresponsive7
  • Lack of service6
  • Cancellation policy5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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