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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 371 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 3
  • Price 2
  • Site filters 1
  • Easiness 1
  • Complaint solved after i had sent out almost 400 emails 1

Customers don't like

  • Customer service7
  • Poor contact information4
  • Ability to change4
  • No refund for their mistake3
  • Near useless website3
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Vacation Network

Travel Agencies
  • 0 ISSUES RESOLVED
  • 49 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $4.8K AVERAGE LOSS
1.6
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

No items

Customers don't like

  • Not getting the vacations i expected3
  • Lied about what the offered and did not deliver2
  • Lied and did not get what was offered1
  • Availablity and cost1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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