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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 368 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 3
  • Price 2
  • Complaint solved after i had sent out almost 400 emails 1
  • Site filters 1
  • Easiness 1

Customers don't like

  • Customer service6
  • Ability to change4
  • Near useless website3
  • Poor contact information3
  • No refund for their mistake3
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Southwest Vacations

Travel Agencies
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $2.7K CLAIMED LOSSES
  • $249 AVERAGE LOSS
1.7
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Price 1

Customers don't like

  • Charges for services that were never used2
  • Did not provide assistance for travel issue that was their issue1
  • Sw clerk forced me for tips in mco1
  • Outside taxi drop off section1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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