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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 362 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 3
  • Price 2
  • Complaint solved after i had sent out almost 400 emails 1
  • Site filters 1
  • Easiness 1

Customers don't like

  • Customer service6
  • Ability to change4
  • Near useless website3
  • Poor contact information3
  • No refund for their mistake3
Delete
  • 1 ISSUES RESOLVED
  • 333 TOTAL REVIEWS
  • $75.4K CLAIMED LOSSES
  • $966 AVERAGE LOSS
2.2
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Baggage policy 9
  • Bags fly free 5
  • Flight destinations 5
  • Low price 5
  • Friendly staff 3

Customers don't like

  • Poor customer service5
  • Policy4
  • Rude flight attendant4
  • Money for value3
  • Reward policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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