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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 376 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 3
  • Price 2
  • Easiness 2
  • Site filters 1
  • Convenience 1

Customers don't like

  • Customer service19
  • Poor contact information4
  • Ability to change4
  • No refund for their mistake3
  • Near useless website3
Delete
  • 2 ISSUES RESOLVED
  • 436 TOTAL REVIEWS
  • $88.1K CLAIMED LOSSES
  • $856 AVERAGE LOSS
2.2
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Baggage policy 9
  • Low price 7
  • Flight destinations 6
  • Bags fly free 6
  • Friendly staff 4

Customers don't like

  • Poor customer service21
  • Rude flight attendant5
  • Policy4
  • Money for value4
  • Customer service representatives professionalism4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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