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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 358 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.4
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 3
  • Price 2
  • Amount of travel options offers 1
  • Easiness 1
  • Complaint solved after i had sent out almost 400 emails 1

Customers don't like

  • Customer service13
  • Ability to change7
  • Customer dis-service6
  • Poor data handling5
  • To be lied to4
Delete
  • 1 ISSUES RESOLVED
  • 323 TOTAL REVIEWS
  • $74.9K CLAIMED LOSSES
  • $985 AVERAGE LOSS
2.3
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Baggage policy 9
  • Bags fly free 5
  • Flight destinations 5
  • Low price 5
  • Friendly staff 3

Customers don't like

  • Poor customer service17
  • Policy9
  • Rude flight attendant8
  • Customer service representatives professionalism6
  • Ticket agent professionalism4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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