PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartfares and Orbitz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartfares
Orbitz

Smartfares and Orbitz Overview

Total reviews 30 500
Company responses 0 0
Issues resolved 0 4

Smartfares and Orbitz Consumer Ratings

Rank
160 out of 576 in Travel Agencies category
108 out of 576 in Travel Agencies category
Value for money
112 in category
63 in category
Exchange, Refund and Cancellation Policy
257 in category
94 in category
Customer service
278 in category
94 in category
Website
150 in category
104 in category

Smartfares and Orbitz Rating Details

Value for money
1.3 (15 reviews)
1.9 (79 reviews)
Reviewer's quote

...i called the airline and they stated the flight that I purchased a ticket for NEVER EXISTED!! Avoid this website at all costs! This is without a doubt a scam website that just wants to take your money, just go to the airline website directly and google your flight number before you fly..

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...DO NOT, I REPEAT, DO NOT INTERACT WITH THIS COMPANY UNDER ANY CIRCUMSTANCES IF YOU DO NOT WANT TO WASTE BOTH MONEY AND TIME..

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Exchange, Refund and Cancellation Policy
1 (15 reviews)
1.1 (117 reviews)
Reviewer's quote

...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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trying to get refund for inability to travel due to covid19, Orbitz says contact airline, airline says contact Orbitz, going in circles..

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Customer service
1 (15 reviews)
1.3 (130 reviews)
Reviewer's quote

... at 11:30 pm this round trip will cost me around 1,200 $ I arrived Kuwait airport 3 hours before the trip time but I the ticket is not issued ,so I called the customer service of smart Fares a, the number was American that this call will cost me a lot of money but I have to because it’s urgent trip that call extended for more than 45mins where they were keep telling me to wait and not to hang off the line in spite of informing them that it will cost me a lot of money band my credit might end it up but they told me we can’t call you back The customer service told me to wait because they will try to talk to the person in charge to issue the ticket that was ironic c...

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...AVOID buying in this company, terrible customer service..

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Website
1.2 (15 reviews)
1.6 (129 reviews)
Reviewer's quote

...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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I've tried numerous times to call, use the website and the automated customer service chat with no success. I cannot find any places within your website to cancel our trip utilizing our vacation waiver with assurance that we will not be charged. Requesting they cancel the trip, issue a complete...

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Smartfares and Orbitz Pros and Cons

Pros
  • Low prices
  • Initial website that turned out to offer false fares
  • Easy to book
  • Price was good
  • Price
Cons
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Customer service
  • Poor contact information
  • Ability to change

Smartfares and Orbitz Most Positive Reviews

Top rated reviews
4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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No votes
5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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Smartfares and Orbitz Most Critical Reviews

Lowest rated reviews
1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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Smartfares and Orbitz Latest Reviews

Recent published reviews
1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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No votes

No return calls. Wait time on hold two hours and still no assistance. No help with COVID issues.

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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1.6

Yes we were charged the same amount for a round trip non stop flight as the one we got that had one stop in Phoenix Az....

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Smartfares and Orbitz Products and Services

Most reviewed product and services
  • Smartfares Flight Booking (18 reviews)
  • Smartfares Customer Care (3 reviews)
  • Orbitz Flight Booking (130 reviews)
  • Orbitz Customer Care (31 reviews)
  • Orbitz Room Booking (19 reviews)