PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartfares and Orbitz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartfares
Orbitz

Smartfares and Orbitz Overview

Total reviews
30
480
Company responses
0
0
Issues resolved
0
4

Smartfares and Orbitz Consumer Ratings

Rank
151 out of 550 in Travel Agencies category
118 out of 550 in Travel Agencies category
Additional Fees
99 in category
71 in category
Exchange, Refund and Cancellation Policy
236 in category
100 in category
Customer service
260 in category
93 in category
Website
146 in category
108 in category

Smartfares and Orbitz Rating Details

Additional Fees
1.3 (15 reviews)
1.6 (72 reviews)
Reviewer's quote

I informed SmartFares that I wanted them to honor the original price (basically waive the fees they tacked onto the airline price) or to cancel the entire transaction, which they denied to do. There is also a minor one letter middle name discrepancy between the ticket and the passport. Singapore...

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I purchased a vacation waiver to allow me to cancel my trip scheduled for June 17, 2020, at any time without any penalty or cancellation fees associated under booking ######. We are unable to take our trip and desperately need to get a refund. I've tried numerous times to call, use the website and...

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Exchange, Refund and Cancellation Policy
1 (15 reviews)
1.1 (107 reviews)
Reviewer's quote

...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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...Alitalia by phone said that orbitz will make the refund. Orbitz by the online chat said that Alitalia has to solve it. I purchase a new ticket to go back home...

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Customer service
1 (15 reviews)
1.2 (120 reviews)
Reviewer's quote

...Customer service was terrible and wouldn't take responsibility for the incorrect information and said it was the airlines fault for the error..

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I attempted multiple times (12X's) to reach Customer service through Orbitz, to no avail!! Tried multiple phone numbers/ emails/robot to cancel, all numbers resulted in NO PICKUP, Number not in service or RANG BUSY!! I am lost as to what to do to get my money back for this flight!!!!! Can you...

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Website
1.2 (15 reviews)
1.6 (122 reviews)
Reviewer's quote

...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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One I have not gotten a refund confirmation and amounts to my email when you’re on the website it only shows half of the money and also has it been processed to go back on my card since it was a debit card it should not take 30 days since I do work retail management so someone can contact me back...

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Smartfares and Orbitz Pros and Cons

Pros
  • Low prices
  • Initial website that turned out to offer false fares
  • Easy to book
  • Price
  • Price was good
Cons
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Customer service
  • Poor contact information
  • Ability to change

Smartfares and Orbitz Most Positive Reviews

Top rated reviews
4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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No votes
5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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Smartfares and Orbitz Most Critical Reviews

Lowest rated reviews
1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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Smartfares and Orbitz Latest Reviews

Recent published reviews
1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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3

I booked flights from San Diego to Tampa and back for my family with you.
My family is currently working at a university...

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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No votes

Orbitzbooking # 71005803961453
Dear Sirs and Madames,
Today I had a phone call with your service (36 minutes)
I booked flig...

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Smartfares and Orbitz Products and Services

Most reviewed product and services
  • Smartfares Flight Booking (18 reviews)
  • Smartfares Customer Care (3 reviews)
  • Orbitz Flight Booking (120 reviews)
  • Orbitz Customer Care (26 reviews)
  • Orbitz Room Booking (18 reviews)