PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orbitz and Smartfares as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Orbitz
Smartfares

Orbitz and Smartfares Overview

Total reviews 516 29
Company responses 0 0
Issues resolved 4 0

Orbitz and Smartfares Consumer Ratings

Rank
108 out of 580 in Travel Agencies category
160 out of 580 in Travel Agencies category
Customer service
88 in category
No votes
Website
93 in category
No votes
Exchange, Refund and Cancellation Policy
88 in category
No votes
Product or Service Quality
74 in category
No votes

Orbitz and Smartfares Rating Details

Customer service
1.2 (137 reviews)
No votes
Reviewer's quote

...We ended up having to spend our holiday in a hotel where our safety and health were at risk the entire time because of Orbitz poor customer service..

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...Customer service was terrible and wouldn't take responsibility for the incorrect information and said it was the airlines fault for the error..

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Website
1.7 (136 reviews)
No votes
Reviewer's quote

I've tried numerous times to call, use the website and the automated customer service chat with no success. I cannot find any places within your website to cancel our trip utilizing our vacation waiver with assurance that we will not be charged. Requesting they cancel the trip, issue a complete...

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...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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Exchange, Refund and Cancellation Policy
1.1 (124 reviews)
No votes
Reviewer's quote

I am writing this because I have wasted hours of my time trying to get a refund from Orbitz for my flight from SAS that was cancelled by them which I am 100 % entitled to by law. This refund is in the amount of $ 3,832. 67...

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...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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Product or Service Quality
1.5 (107 reviews)
No votes
Reviewer's quote

...Cant get customer service on the phone. A nightmare!!!..

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... pm this round trip will cost me around 1,200 $ I arrived Kuwait airport 3 hours before the trip time but I the ticket is not issued ,so I called the customer service of smart Fares a, the number was American that this call will cost me a lot of money but I have to because it’s urgent trip that call extended for more than 45mins where they were keep telling me to wait and not to hang off the line in spite of informing them that it will cost me a lot of money band my credit might end it up but they told me we can’t call you back The customer service told me to wait because they will try to talk to the person in charge to issue the ticket that was ironic cuz I thought it’s ...

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Orbitz and Smartfares Pros and Cons

Pros
  • Price was good
  • Easy to book
  • Price
  • Low prices
  • Initial website that turned out to offer false fares
Cons
  • Customer service
  • Poor contact information
  • Ability to change
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs

Orbitz and Smartfares Most Positive Reviews

Top rated reviews
5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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No votes

Orbitz and Smartfares Most Critical Reviews

Lowest rated reviews
1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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Orbitz and Smartfares Latest Reviews

Recent published reviews
1

I am writing this because I have wasted hours of my time trying to get a refund from Orbitz for my flight from SAS that...

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1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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1.6

My girlfriend and I booked a
Trip though Orbitz and the hotel we ended up at was awful. The ceiling was collapsing and fa...

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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Orbitz and Smartfares Products and Services

Most reviewed product and services
  • Orbitz Flight Booking (136 reviews)
  • Orbitz Room Booking (19 reviews)
  • Orbitz Car Rental (17 reviews)
  • Smartfares Flight Booking (18 reviews)