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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 357 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.4
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
  • Easy to book 3
  • Price 2
  • Amount of travel options offers 1
  • Easiness 1
  • Complaint solved after i had sent out almost 400 emails 1

Customers don't like

  • Customer service12
  • Ability to change7
  • Poor data handling5
  • Poor customer service4
  • To be lied to4
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Priceline

Hotels and Resorts
  • 4 ISSUES RESOLVED
  • 991 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $434 AVERAGE LOSS
1.3
Website
Staff
Customer service
Exchange, Refund and Cancellation Policy
  • Not a thing to like 5
  • Worst 4
  • Chat feature 3
  • Price 3
  • Ease of booking 2

Customers don't like

  • Horrible customer service35
  • Did not receive refund30
  • Given the runaround15
  • Poor phone service12
  • Stole my money12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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