PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orbitz and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Orbitz
Priceline

Orbitz and Priceline Overview

Total reviews 507 1869
Company responses 0 0
Issues resolved 4 9

Orbitz and Priceline Consumer Ratings

Rank
108 out of 579 in Travel Agencies category
140 out of 579 in Travel Agencies category
Customer service
92 in category
95 in category
Website
106 in category
112 in category
Exchange, Refund and Cancellation Policy
94 in category
87 in category
Product or Service Quality
83 in category
90 in category

Orbitz and Priceline Rating Details

Customer service
1.3 (132 reviews)
1.2 (578 reviews)
Reviewer's quote

...Cant get customer service on the phone. A nightmare!!!..

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Was never able to talk to customer service, never found away to comunícate with customer service..

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Website
1.6 (132 reviews)
1.6 (473 reviews)
Reviewer's quote

I've tried numerous times to call, use the website and the automated customer service chat with no success. I cannot find any places within your website to cancel our trip utilizing our vacation waiver with assurance that we will not be charged. Requesting they cancel the trip, issue a complete...

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...Even tho the website for this motel said 24-hour front desk. Had to call wait for 45 minutes to finally get told I will get a refund. And it up to my bank on how long...

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Exchange, Refund and Cancellation Policy
1.1 (119 reviews)
1.2 (510 reviews)
Reviewer's quote

trying to get refund for inability to travel due to covid19, Orbitz says contact airline, airline says contact Orbitz, going in circles..

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i spoke with someone who said, no refunds and did not care that it was too far for me to even get there. That person blocked me from making any calls regarding this reservation and speaking to someone about my problem. I reached out to the hotel and told them that it was too far for me and i would...

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Product or Service Quality
1.5 (103 reviews)
1.3 (392 reviews)
Reviewer's quote

...This is the worst costumer service..

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Was unaware that you had to deposit an additional 400 dollars to the rental service for the car, and use the same card. As a result had to cancel an event, this should have been made clear at the purchase!..

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Orbitz and Priceline Pros and Cons

Pros
  • Easy to book
  • Price was good
  • Price
  • Price
  • Complete dishonest business model
  • Good deals but mesleading
Cons
  • Customer service
  • Poor contact information
  • Ability to change
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Orbitz and Priceline Most Positive Reviews

Top rated reviews
5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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Orbitz and Priceline Most Critical Reviews

Lowest rated reviews
1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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Orbitz and Priceline Latest Reviews

Recent published reviews
1

Orbitz sent us confirmation for our return home flight. When we got to the airport, there were no flights out that day...

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1

Trip number : 328-560-993-38 I did your price breaker deal , and I thought that the third city was closer than it was. I...

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No votes

Promised refund, keep putting me off

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No votes

Dear Sir or Madam;
for travel reimbursement I would like to ask you if you please send me the above mentioned invoice of...

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Orbitz and Priceline Products and Services

Most reviewed product and services
  • Orbitz Flight Booking (134 reviews)
  • Orbitz Customer Care (31 reviews)
  • Orbitz Room Booking (19 reviews)
  • Priceline Room Booking (235 reviews)
  • Priceline Flight Booking (152 reviews)
  • Priceline Car Rental Booking (95 reviews)