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Orangetheory Fitness

Fitness Centers
  • 0 ISSUES RESOLVED
  • 61 TOTAL REVIEWS
  • $4.7K CLAIMED LOSSES
  • $279 AVERAGE LOSS
1.9
Staff
Customer service
Diversity of Products or Services
Billing Practices
Location
  • Great workouts 2
  • Actual classes 2
  • Overall the coaches are great 1
  • Jupiter location 1
  • Instructors 1

Customers don't like

  • Customer service3
  • Them stealing my money2
  • No ability to resolve things over the phone or via email2
  • Cancellation policy sucks2
  • Cancellation policy is misleading2
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Planet Fitness

Fitness Centers
  • 6 ISSUES RESOLVED
  • 1544 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $923 AVERAGE LOSS
2.3
Staff
Customer service
Diversity of Products or Services
Billing Practices
Location
  • Location 16
  • Most of equipment 10
  • Cleanliness 9
  • Price 8
  • Machines 7

Customers don't like

  • Customer service39
  • Rude employee7
  • Billing practices7
  • Unprofessional employee attitudes6
  • Mo management contact availability6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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