PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Philips Sonicare and Oral B as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Philips Sonicare
Oral B

Philips Sonicare and Oral B Overview

Total reviews 3 78
Company responses 0 0
Issues resolved 0 0

Philips Sonicare and Oral B Consumer Ratings

Rank
304 out of 1812 in Appliances and Electronics category
188 out of 920 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
204 in category
122 in category
Price Affordability
261 in category
190 in category
Product or Service Quality
289 in category
185 in category
Customer service
200 in category
155 in category

Philips Sonicare and Oral B Rating Details

Exchange, Refund and Cancellation Policy
1.5 (2 reviews)
1.5 (19 reviews)
Reviewer's quote

Purchased a sonic brush but it came with a 3 pin plug. This cannot be plugged in a shaver socket. Why is Phillips supplying this with such an expensive brush. Phillips in UAE do not help at all.

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...REFUND ME MY MONEY FOR ALL THIS TROUBLE. (MAD AS *** *** ) mad..

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Price Affordability
2.5 (2 reviews)
1.9 (30 reviews)
Reviewer's quote

FIRST OF ALL I HAVE A BAD EXPERIENCE OF PHILIPS PERSONAL CARE PRODUCTS. SOMETIME THEY STOPPED WORKING DURING THE WARRANTY PERIOD AND SOMETIME SOON AFTER.I BOUGHT AN EXPENSIVE ELECTRIC TOOTHBRUSH. WHICH LASTED 30 MONTHS FROM DATE OF PURCHASE. PHILIPS ARE SAYING NO SPARE PARTS ARE AVAILABLE SO WE...

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Horrible customer care worst customer care ever

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Product or Service Quality
1.5 (2 reviews)
1.5 (30 reviews)
Reviewer's quote

We purchased a Sonic care toothbrush in the UAE and was supplied with a 3 pin plug. How is that supposed to fit in a bathroom shaver socket? Asked the dealer and was told that there is nothing they could do. Surely toothbrushes are supposed to be used in bathrooms and charged there as well.

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...I haven't been able to find a human being to help me with my problem, so I'm contacting you in the hope of rousing the customer service reps at Oral B. I am not happy with the defects, nor am I happy with the lack of customer service..

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Customer service
1.5 (2 reviews)
1.4 (29 reviews)
Reviewer's quote

No items

...ARE YOU KIDDING ME? GREAT CUSTOMER SERVICE. You have lost a customer..

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Philips Sonicare and Oral B Pros and Cons

Pros
No votes
  • Previous models
  • Brush in the first weeks before it was faulty
  • Great toothbrushes
Cons
  • Hope less
  • Failed to honor rebate
  • Very poor product quality
  • Terrible customer service

Philips Sonicare and Oral B Most Positive Reviews

Top rated reviews
No votes
5

No customer Email address furnished. Contact only lets me go to things that I do not have!
Tried the cross action brush a...

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No votes
5

I counted on a particular model that I had used for years. I was told it was no longer available. I have been given an o...

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Philips Sonicare and Oral B Most Critical Reviews

Lowest rated reviews
1.5

FIRST OF ALL I HAVE A BAD EXPERIENCE OF PHILIPS PERSONAL CARE PRODUCTS. SOMETIME THEY STOPPED WORKING DURING THE WARRANT...

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1

I had purchased an Oral-B Professional Deep Sweep Triaction 1000 Rechargeable Electric Toothbrush on 3/4/2015. And it...

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2

We purchased a Sonic care toothbrush in the UAE and was supplied with a 3 pin plug. How is that supposed to fit in a...

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1

bought the brush on Amazon last month (9/16) NOW NO website to register and get coupons. Just a rip off. Shame on Oral...

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Philips Sonicare and Oral B Latest Reviews

Recent published reviews
2.2

Purchased a sonic brush but it came with a 3 pin plug. This cannot be plugged in a shaver socket. Why is Phillips...

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1

Horrible customer care worst customer care ever

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No votes
1

Well when purchasing my Oral-B tooth brush I registered it. After a few months of use on this model 7000 . The brush...

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Philips Sonicare and Oral B Products and Services

Most reviewed product and services
  • Philips Sonicare Toothbrush (13 reviews)
  • Oral B Toothbrush (22 reviews)
  • Oral B Rebate (12 reviews)
  • Oral B Website (5 reviews)