PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walgreens and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walgreens
2.2
OptumRx
1.4
Walgreens
OptumRx

Walgreens and OptumRx Overview

Total reviews 2251 773
Company responses 0 0
Issues resolved 7 1

Walgreens and OptumRx Consumer Ratings

Rank
83 out of 694 in Pharmacy category
133 out of 694 in Pharmacy category
Customer service
76 in category
102 in category
Website
57 in category
107 in category
Discounts and Special Offers
46 in category
87 in category
Product or Service Quality
50 in category
91 in category

Walgreens and OptumRx Rating Details

Customer service
1.5 (755 reviews)
1.2 (409 reviews)
Reviewer's quote

Poor customer service from the pharmacist name Quan Bui. He was very rude to me and insulted me thinking I wouldn't know. Terrible person..

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...They have terrible customer service about it, offering no assistance and no follow-up, as well as a website which will not acknowledge held orders and only shows active orders..

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Website
2.6 (576 reviews)
1.4 (353 reviews)
Reviewer's quote

...I showed the manager the order from the Walgreens website and honored it. The assistant manager was angry. Told me they would not be allowed as passport photos, she was very angry and, nasty, so I asked her if they wouldn't work as passport photos why would Walgreens change me $30...

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...Your complaint system is like your website not old person friendly..

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Discounts and Special Offers
2.4 (574 reviews)
1.3 (310 reviews)
Reviewer's quote

Soda special. Buy 3 12 pack sleeves for $12. 00...

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...if I was not on a fixed income and needed the discounts I would go some place else. this company sucks! I need my insulin!!! it takes days to fix. response time sucks...

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Product or Service Quality
2.2 (568 reviews)
1.4 (330 reviews)
Reviewer's quote

Walgreens in Carrollton, GA has the worst pharmacy service. Daughter is a busy professional. Shes had to return twice to get a simple prescription filled for her dental surgery...

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I notified them that I was cancelling my service with them. But they kept sending me prescriptions which I had not ordered & they kept billing me for these unwanted prescriptions. Reviews by other customers were mostly negative..

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Walgreens and OptumRx Pros and Cons

Pros
  • Employees cashier
  • Location
  • Convenience
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
Cons
  • Customer service
  • Pharmacist was rude
  • Rude pharmacist
  • Customer service
  • Complete lack of honesty
  • Order fulfillment

Walgreens and OptumRx Most Positive Reviews

Top rated reviews
5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

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5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

This happened almost two weeks ago and still has me upset and angry . I called and complained and still no one has...

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5

Dominque was professiknal, awesome customer service.

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Walgreens and OptumRx Most Critical Reviews

Lowest rated reviews
1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

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1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

I bought a loadable MasterCard from Wal- Green for my son who was traveling across country to use for gas .When he used...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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Walgreens and OptumRx Latest Reviews

Recent published reviews
1

I was a customer at the Walgreens at Cornel road in Beaverton Oregon. I witnessed a manager (female manager) gossiping b...

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2

I notified them that I was cancelling my service with them. But they kept sending me prescriptions which I had not...

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1

Walgreens in Carrollton, GA has the worst pharmacy service. Daughter is a busy professional. Shes had to return twice...

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4.2

What, if anything, do I do now? You shipped meds to me on 11/30/2020, Priority Mail, 2-day delivery, which just arrived...

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Walgreens and OptumRx Products and Services

Most reviewed product and services
  • Walgreens Prescription Refill (465 reviews)
  • Walgreens Pharmacist (247 reviews)
  • Walgreens Manager (184 reviews)
  • Optumrx Prescription Refill (282 reviews)
  • Optumrx Shipping Service (25 reviews)
  • Optumrx Insulin Prescription Refill (6 reviews)