PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walgreens and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walgreens
OptumRx

Walgreens and OptumRx Overview

Total reviews
2069
737
Company responses
0
0
Issues resolved
7
1

Walgreens and OptumRx Consumer Ratings

Rank
74 out of 527 in Pharmacy category
121 out of 527 in Pharmacy category
Customer service
73 in category
92 in category
Discounts and Special Offers
43 in category
76 in category
Website
52 in category
96 in category
Product or Service Quality
45 in category
78 in category

Walgreens and OptumRx Rating Details

Customer service
1.4 (664 reviews)
1.2 (384 reviews)
Reviewer's quote

...So, I called their 877 customer service number. I was told that the 20% is IN STORE ONLY. I don't see that online...

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...This company has NO customer service, their employees lie or give false information depending on who or which employee you speak to. They have not even once delivered or serviced as promised. I have a full time job and the time I've spent trying to help OptumRx get my prescriptions correct ..

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Discounts and Special Offers
2.4 (505 reviews)
1.3 (291 reviews)
Reviewer's quote

Soda special. Buy 3 12 pack sleeves for $12. 00...

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...if I was not on a fixed income and needed the discounts I would go some place else. this company sucks! I need my insulin!!! it takes days to fix. response time sucks...

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Website
2.6 (499 reviews)
1.4 (331 reviews)
Reviewer's quote

...I showed the manager the order from the Walgreens website and honored it. The assistant manager was angry. Told me they would not be allowed as passport photos, she was very angry and, nasty, so I asked her if they wouldn't work as passport photos why would Walgreens change me $30...

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...Their website doesn't work. They hang up on you. They find some reason to delay your rx...

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Product or Service Quality
2.2 (489 reviews)
1.4 (306 reviews)
Reviewer's quote

...Called customer service to cancel since i already got what I needed elsewhere. They said they would submit a form to another department and it may or may not still charge and show up then I would have to return it. Checked again and still not cancelled showing in process...

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well this was the last time i deal with this web site, called my insurance company going to a different on line service..

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Walgreens and OptumRx Pros and Cons

Pros
  • Convenience
  • Store location convenient
  • Store and old staff 3 months ago
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • Some reps tried to help
Cons
  • Customer service
  • Pharmacist was rude
  • Rude pharmacist
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

Walgreens and OptumRx Most Positive Reviews

Top rated reviews
5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

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5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

This happened almost two weeks ago and still has me upset and angry . I called and complained and still no one has...

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5

Dominque was professiknal, awesome customer service.

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Walgreens and OptumRx Most Critical Reviews

Lowest rated reviews
1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

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1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

I bought a loadable MasterCard from Wal- Green for my son who was traveling across country to use for gas .When he used...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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Walgreens and OptumRx Latest Reviews

Recent published reviews
No votes

Please bring the paper ads back.

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1

well this was the last time i deal with this web site, called my insurance company going to a different on line service.

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1

Ive been having to fill my 30 day controlled medication (been on it for 14 years now) every 30 days from the date I pick...

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1.2

I have now taken my prescription to a local pharmacy and leave only 1 with OptumRx. This company has NO customer...

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Walgreens and OptumRx Products and Services

Most reviewed product and services
  • Walgreens Prescription Refill (446 reviews)
  • Walgreens Pharmacist (246 reviews)
  • Walgreens Manager (180 reviews)
  • Optumrx Prescription Refill (273 reviews)
  • Optumrx Customer Care (77 reviews)
  • Optumrx Website (40 reviews)