PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walgreens and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walgreens
OptumRx

Walgreens and OptumRx Overview

Total reviews 2213 755
Company responses 0 0
Issues resolved 7 1

Walgreens and OptumRx Consumer Ratings

Rank
75 out of 547 in Pharmacy category
128 out of 547 in Pharmacy category
Customer service
No votes
97 in category
Website
No votes
101 in category
Discounts and Special Offers
No votes
82 in category
Product or Service Quality
No votes
85 in category

Walgreens and OptumRx Rating Details

Customer service
No votes
1.2 (396 reviews)
Reviewer's quote

I contacted customer service chat line. I had two simple questions the operator could not answer. They attempted to get me in touch with a supervisor, and put me on a lengthy hole, w/ o any resolution...

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...The customer service is not only unresponsive but also not understandable by using foreign dialect representatives. OptumRx charged me $15 for a prescription I did not order. I have called three times to get the $15 returned to me to no avail...

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Website
No votes
1.4 (342 reviews)
Reviewer's quote

...I showed the manager the order from the Walgreens website and honored it. The assistant manager was angry. Told me they would not be allowed as passport photos, she was very angry and, nasty, so I asked her if they wouldn't work as passport photos why would Walgreens change me $30...

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...Your complaint system is like your website not old person friendly..

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Discounts and Special Offers
No votes
1.3 (299 reviews)
Reviewer's quote

Soda special. Buy 3 12 pack sleeves for $12. 00...

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...if I was not on a fixed income and needed the discounts I would go some place else. this company sucks! I need my insulin!!! it takes days to fix. response time sucks...

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Product or Service Quality
No votes
1.4 (318 reviews)
Reviewer's quote

Spoke with consumer service. Very friendly but told me accts were merged and points would show up in about 24 hours. One week later no points...

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well this was the last time i deal with this web site, called my insurance company going to a different on line service..

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Walgreens and OptumRx Pros and Cons

Pros
  • Employees cashier
  • Location
  • Convenience
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
Cons
  • Customer service
  • Pharmacist was rude
  • Rude pharmacist
  • Customer service
  • Complete lack of honesty
  • Order fulfillment

Walgreens and OptumRx Most Positive Reviews

Top rated reviews
5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

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5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

This happened almost two weeks ago and still has me upset and angry . I called and complained and still no one has...

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5

Dominque was professiknal, awesome customer service.

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Walgreens and OptumRx Most Critical Reviews

Lowest rated reviews
1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

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1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

I bought a loadable MasterCard from Wal- Green for my son who was traveling across country to use for gas .When he used...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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Walgreens and OptumRx Latest Reviews

Recent published reviews
No votes

Walgreens, why do you permit purchases of non pharmacy related items at the pharmacy? I picked up my meds today and...

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1

OptumRX failed to contact my doctor and get a response from him, and now sent me an email saying my prescription has bee...

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1

I just left the Kerrville, ATX location. I had received a $7 reward a few days ago at the Uvalde, Tx Walgreens and the...

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1

Optum refuses to pay their share of prescriptions, that they were contracted to pay. I have contacted them many times...

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Walgreens and OptumRx Products and Services

Most reviewed product and services
  • Walgreens Prescription Refill (464 reviews)
  • Walgreens Pharmacist (247 reviews)
  • Walgreens Manager (183 reviews)
  • Optumrx Prescription Refill (276 reviews)
  • Optumrx Customer Care (78 reviews)
  • Optumrx Website (40 reviews)