OptumRx vs Walgreens: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and Walgreens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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OptumRx

1.4

Walgreens

2.0

OptumRx

Walgreens

OptumRx and Walgreens Overview

Total reviews

700

2015

Company responses

Issues resolved

Walgreens was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 2015 reviews. It is 1315 reviews more than OptumRx received since Jan 5, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with OptumRx customer support team and Walgreens customer service.

OptumRx and Walgreens Consumer Ratings

Rank

111 out of 774 in Pharmacy category

68 out of 774 in Pharmacy category

Customer service

90 in category

73 in category

Staff

79 in category

64 in category

Website

90 in category

47 in category

According to consumer ratings and reviews, Walgreens ranks 43 points higher in the Pharmacy category than OptumRx. People gave OptumRx 1.2 stars for Customer service criterion in Pharmacy category and it is 103 points higher than the worst rated brand in this category. At the same time, Walgreens was rated 1.4 stars for Customer service criterion in this category and it is 120 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Walgreens has a higher rating than OptumRx. Regarding Website criterion, consumers gave OptumRx 1.4 stars and it is 53% greater than other in category. Walgreens however was rated 2.6 stars and it is 76% greater than other in category.

OptumRx and Walgreens Rating Details

Customer service

1.2 (363 reviews)

1.4 (637 reviews)

Reviewer's quote

I have only had good experiences with OptumRx as far as expediency, efficiency and customer service; however, yesterday, I was surprised and extremely disappointed in your total lack of regard for the environment in OptumRX's outrageously inefficient, wasteful and probably expensive packing of my...

Keshun

HORRIBLE CUSTOMER SERVICE. Then when I went to get my scripts, it took 10 minutes waiting in line to talk to someone and another few minutes to find the scripts. I find it odd that 15 years ago I was on the same controlled substances and worked in the area, didn't live, but WORKED and went to this...

Tarryn

Staff

1.4 (332 reviews)

1.7 (595 reviews)

Reviewer's quote

...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

PissedConsumer1727335

...Some staff members are good, some are terrible and should not be working there..

PissedConsumer1728280

Website

1.4 (313 reviews)

2.6 (482 reviews)

Reviewer's quote

...Their website doesn't work. They hang up on you. They find some reason to delay your rx...

M B

...TRIED TO GO WEBSITE, NOT ABLE TO SUBMIT COMPLAINT. CALLED 800 NUMBER did not RETURN MY CALLS BUT ASSURED ME THEY WOULD. NEVER DID...

PissedConsumer1680919

OptumRx and Walgreens Pros and Cons

Pros

Some reps who tried to help
Some reps tried to help
Savings

Store and old staff 3 months ago
Store location convenient
Location

Cons

Customer service
Order fulfillment
Complete lack of honesty

Customer service
Pharmacist was rude
Rude customer service

OptumRx and Walgreens Most Positive Reviews

Top rated reviews

Dominque was professiknal, awesome customer service.

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

OptumRx and Walgreens Most Critical Reviews

Lowest rated reviews

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

OptumRx and Walgreens Latest Reviews

Recent published reviews

The pharmacy is OptumRX
I have never had such a run around as these people are giving me.
On Sept 13 2019 I got a check fr...

Read all 700 reviews

1.7

Bad selection/pricing. Manager can't do simple math; left store paying $6 for a $4.97 item (after 20 minutes of manager...

Read all 2015 reviews

OptumRx and Walgreens Products and Services

Most reviewed product and services

Optumrx Prescription Refill (264 reviews)
Optumrx Customer Care (69 reviews)
Optumrx Website (39 reviews)

Walgreens Prescription Refill (437 reviews)
Walgreens Pharmacist (245 reviews)
Walgreens Manager (179 reviews)

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