PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and VitaGlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx
VitaGlo

OptumRx and VitaGlo Overview

Total reviews 765 191
Company responses 0 0
Issues resolved 1 0

OptumRx and VitaGlo Consumer Ratings

Rank
130 out of 715 in Pharmacy category
101 out of 715 in Pharmacy category
Customer service
102 in category
100 in category
Website
108 in category
66 in category
Turnaround Time
93 in category
71 in category
Product or Service Quality
91 in category
65 in category

OptumRx and VitaGlo Rating Details

Customer service
1.2 (404 reviews)
1.2 (32 reviews)
Reviewer's quote

As a leader in a customer service environment I would not tolerate anyone on my team speaking to a customer in this manner. Did the issue eventually get resolved, yes but at the expense of my time & frustration over someone not listening & taking far longer to get to an end result due to...

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Why because mike is a terrible at customer service and has managed to upset many customers. This is unopened and after banging it against my counter to loosen it up this is what it looks like. I have bought this before straight from company and it did not looked stuck to the sides from over...

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Website
1.4 (348 reviews)
2.4 (25 reviews)
Reviewer's quote

...Your complaint system is like your website not old person friendly..

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...I called back and started explaining the discrepancy which also involves his website and he said ' I DON'T HAVE TO HEAR ALL THIS , JUST GET TO THE PROBLEM". The problem, sir, is you don't appreciate your customers. I should have read the reviews first...

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Turnaround Time
1.3 (346 reviews)
1.6 (32 reviews)
Reviewer's quote

...I have contacted them many times and get a different song and dance every time I speak to someone. Usual reactions are: we're working on it, there are no corr ordination of benefits. The info has to be entered manually and the list goes on and on...

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...What a waste of time and money buying from vitaglo dot com / discount natural foods / whatever else they call them. Had to take it to PayPal to get my money back. AVOID!!!..

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Product or Service Quality
1.4 (326 reviews)
1.9 (29 reviews)
Reviewer's quote

I missed a 90 day order, and THEY DO NOTHING WHEN I COMPLAIN except customer service lip service (out of stock; back ordered). Now I have to go to a local pharmacy and pay them for meds which should have been covered by my insurance through OptumRx. Issue #2: OptumRx called my wife to confirm her...

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...They did not charge PayPal until the product was shipped. Within two days I had the product in my house. It was the correct product for the price they had advertised...

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OptumRx and VitaGlo Pros and Cons

Pros
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
  • Price
  • Shipping
  • Product
Cons
  • Customer service
  • Complete lack of honesty
  • Order fulfillment
  • Customer service
  • Unreliable shipping
  • Never shipped product

OptumRx and VitaGlo Most Positive Reviews

Top rated reviews
5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

I have had nothing but excellent service from VitaGlo. I have known Mike, the proprietor, since 1988 when he opened his...

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5

Dominque was professiknal, awesome customer service.

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4.7

"On 8/28/14 I ordered 4-2.7 lbs of Garden of Life Raw Meal Meal Replacement-Raw Cacao flavor. It is now 9/4/14, and I...

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OptumRx and VitaGlo Most Critical Reviews

Lowest rated reviews
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

terrible company....ordered a part for my juicer...was immediately charged but never saw the product. After multiple...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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1

I placed an order over a month ago with this company and had yet to receive it. When I called the business to check the...

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OptumRx and VitaGlo Latest Reviews

Recent published reviews
2.5

Still an issue with my name. Lucile Ardella Bradford (real Id) Ive gone by Ardella Morris Bradford for near 30 years....

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4.4

I was worried about ordering from vitaglo.com after reading these reviews, but it did anyways. As opposed to a lot of...

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1

I received a letter that a check # 2625**** was issued to me on 9-16-2019 and I didnt receive it. I filled out the form...

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No votes

I called to inquire about my Ester C vitamin delivery and was told that they were back ordered. When I questioned the ti...

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OptumRx and VitaGlo Products and Services

Most reviewed product and services
  • Optumrx Prescription Refill (281 reviews)
  • Optumrx Shipping Service (24 reviews)
  • Optumrx Insulin Prescription Refill (6 reviews)
  • Vitaglo Shipping Service (25 reviews)
  • Vitaglo Owner (1 review)