PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Advocate Assistance Program and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Advocate Assistance Program
OptumRx

The Advocate Assistance Program and OptumRx Overview

Total reviews
28
705
Company responses
0
0
Issues resolved
0
1

OptumRx was first mentioned on PissedConsumer on Jan 5, 2013 and since then this brand received 705 reviews. It is 677 reviews more than The Advocate Assistance Program received since May 24, 2013.

The Advocate Assistance Program and OptumRx Consumer Ratings

Rank
108 out of 1210 in Lawyers and Legal Services category
115 out of 723 in Pharmacy category
Customer service
78 in category
89 in category
Staff
80 in category
77 in category
Product or Service Quality
95 in category
74 in category

The Advocate Assistance Program and OptumRx Rating Details

Customer service
1.7 (12 reviews)
1.2 (365 reviews)
Reviewer's quote

...When I tried to talk to customer service they wanted to get their scripts out and reread them to me. Please don't try and use them . They are a horrible company shouldn't be in business!!..

PissedConsumer1127497

...Evidently, Customer service means very little to them and/or OPTUM RX just does not care. It's sad that this company is so lackadaisical about its customers. AS I SAID BEFORE THEY JUST DON'T CARE!!!!!! and for this to happen to my husband or to anyone else is unacceptable...

PissedConsumer1762607
Staff
1.9 (11 reviews)
1.4 (335 reviews)
Reviewer's quote

I've been with the Advocate assistance program for many years and I haven't had any problems with them. Once you get the correct phone number 888-376-8587, and office hours they always take your calls even if there is a wait. I find the best time to call is when they first open in the morning 9am...

PissedConsumer1594869

...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

PissedConsumer1727335
Product or Service Quality
1.4 (11 reviews)
1.4 (286 reviews)
Reviewer's quote

...Called them to inform them my husband might not need the service due to surgety. They have continually withdrawn funds from our account for a service that basically never started..

Judith h

This service is a scam! Optum Rx contacted me and offered a price of $21. 85 for a 90-day rx of my medication. When the bill came they charged me $50 for 90-day rx and states my co-pay changed (nothing had changed with my insurance)...

Alicia P

The Advocate Assistance Program and OptumRx Pros and Cons

Pros
  • Customer service
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
Cons
  • Terrible program and no benefit received paid up to 1800 dollars
  • How the company takes advantage of you and keeps your money
  • Are liars and crooks
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

The Advocate Assistance Program and OptumRx Most Positive Reviews

Top rated reviews
4.8

I have received every medication per the agreement and I was told up front which medications would be paid for 100% and...

5

Dominque was professiknal, awesome customer service.

The Advocate Assistance Program and OptumRx Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam. Its been 60 days and i have not received 1 order. RX says it was delivered but...

1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

The Advocate Assistance Program and OptumRx Latest Reviews

Recent published reviews
4.8

I've been with the Advocate assistance program for many years and I haven't had any problems with them. Once you get...

Read all 28 reviews
1

son on tenncare, they will not honor his scripts, I have to pay
out of pocket

Read all 705 reviews

The Advocate Assistance Program and OptumRx Products and Services

Most reviewed product and services
  • The Advocate Assistance Program Customer Care (10 reviews)
  • The Advocate Assistance Program Co-Pay Relief Federal Assistance Program (3 reviews)
  • The Advocate Assistance Program Prescription Refill (2 reviews)
  • Optumrx Prescription Refill (264 reviews)
  • Optumrx Customer Care (72 reviews)
  • Optumrx Website (40 reviews)