PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Advocate Assistance Program and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Advocate Assistance Program
OptumRx

The Advocate Assistance Program and OptumRx Overview

Total reviews 29 765
Company responses 0 0
Issues resolved 0 1

The Advocate Assistance Program and OptumRx Consumer Ratings

Rank
104 out of 3323 in Lawyers and Legal Services category
130 out of 716 in Pharmacy category
Customer service
69 in category
101 in category
Product or Service Quality
88 in category
89 in category
Value for money
66 in category
94 in category
Website
111 in category
106 in category

The Advocate Assistance Program and OptumRx Rating Details

Customer service
1.9 (13 reviews)
1.2 (404 reviews)
Reviewer's quote

...When I tried to talk to customer service they wanted to get their scripts out and reread them to me. Please don't try and use them . They are a horrible company shouldn't be in business!!..

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As a leader in a customer service environment I would not tolerate anyone on my team speaking to a customer in this manner. Did the issue eventually get resolved, yes but at the expense of my time & frustration over someone not listening & taking far longer to get to an end result due to...

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Product or Service Quality
1.7 (12 reviews)
1.4 (326 reviews)
Reviewer's quote

...Called them to inform them my husband might not need the service due to surgety. They have continually withdrawn funds from our account for a service that basically never started..

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I missed a 90 day order, and THEY DO NOTHING WHEN I COMPLAIN except customer service lip service (out of stock; back ordered). Now I have to go to a local pharmacy and pay them for meds which should have been covered by my insurance through OptumRx. Issue #2: OptumRx called my wife to confirm her...

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Value for money
1.7 (11 reviews)
1.5 (256 reviews)
Reviewer's quote

They didn't hesitate to take money out of my account for meds I never received, then decide they are cancelling per my request after the window to get any refunds back. And for the records I never asked to cancel, I thought things were like they should be because they sure haven't hesitated taking...

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...They keep telling me one story after another, and I am still out my money..

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Website
1.6 (11 reviews)
1.4 (348 reviews)
Reviewer's quote

DONT KNOW WHAT I DO WITHOUT IT !

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...Your complaint system is like your website not old person friendly..

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The Advocate Assistance Program and OptumRx Pros and Cons

Pros
  • Customer service
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
Cons
  • Terrible program and no benefit received paid up to 1800 dollars
  • How the company takes advantage of you and keeps your money
  • Are liars and crooks
  • Customer service
  • Complete lack of honesty
  • Order fulfillment

The Advocate Assistance Program and OptumRx Most Positive Reviews

Top rated reviews
5

DONT KNOW WHAT I DO WITHOUT IT !

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5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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4.8

I have received every medication per the agreement and I was told up front which medications would be paid for 100% and...

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5

Dominque was professiknal, awesome customer service.

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The Advocate Assistance Program and OptumRx Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam. Its been 60 days and i have not received 1 order. RX says it was delivered but...

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1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

I don't recommend them to anyone. They don't help with anything only take your money. It's also being three months and...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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The Advocate Assistance Program and OptumRx Latest Reviews

Recent published reviews
4.8

I've been with the Advocate assistance program for many years and I haven't had any problems with them. Once you get...

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2.5

Still an issue with my name. Lucile Ardella Bradford (real Id) Ive gone by Ardella Morris Bradford for near 30 years....

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1

Customer never answers. Every time a call I am put on hold forever. Please do not fall for this SCAM.

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1

I received a letter that a check # 2625**** was issued to me on 9-16-2019 and I didnt receive it. I filled out the form...

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The Advocate Assistance Program and OptumRx Products and Services

Most reviewed product and services
  • The Advocate Assistance Program Co-Pay Relief Federal Assistance Program (3 reviews)
  • The Advocate Assistance Program Prescription Refill (2 reviews)
  • Optumrx Prescription Refill (281 reviews)
  • Optumrx Shipping Service (24 reviews)
  • Optumrx Insulin Prescription Refill (6 reviews)