PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rite Aid and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rite Aid
OptumRx

Rite Aid and OptumRx Overview

Total reviews
750
700
Company responses
0
0
Issues resolved
5
1

Rite Aid was first mentioned on PissedConsumer on Jun 13, 2008 and since then this brand received 750 reviews. It is 50 reviews more than OptumRx received since Jan 5, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rite Aid customer support team than with OptumRx customer service.

Rite Aid and OptumRx Consumer Ratings

Rank
59 out of 774 in Pharmacy category
111 out of 774 in Pharmacy category
Customer service
58 in category
90 in category
Staff
58 in category
79 in category
Website
45 in category
90 in category

According to consumer ratings and reviews, Rite Aid ranks 52 points higher in the Pharmacy category than OptumRx. People gave Rite Aid 1.7 stars for Customer service criterion in Pharmacy category and it is 135 points higher than the worst rated brand in this category. At the same time, OptumRx was rated 1.2 stars for Customer service criterion in this category and it is 103 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rite Aid has a higher rating than OptumRx. Regarding Website criterion, consumers gave Rite Aid 2.7 stars and it is 77% greater than other in category. OptumRx however was rated 1.4 stars and it is 53% greater than other in category.

Rite Aid and OptumRx Rating Details

Customer service
1.7 (214 reviews)
1.2 (363 reviews)
Reviewer's quote

Employees just standing around talking with one another like they did not see us standing at the counter.

PissedConsumer1612900

I have only had good experiences with OptumRx as far as expediency, efficiency and customer service; however, yesterday, I was surprised and extremely disappointed in your total lack of regard for the environment in OptumRX's outrageously inefficient, wasteful and probably expensive packing of my...

Keshun
Staff
1.8 (201 reviews)
1.4 (332 reviews)
Reviewer's quote

...ur face dirty store only one line even when five people are behind u in line coupons from new sale add not working at register lottery machine always broken staff standing outside smoking by front door smoking hiring new staff under...

PissedConsumer1716054

...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

PissedConsumer1727335
Website
2.7 (170 reviews)
1.4 (313 reviews)
Reviewer's quote

...I scoured the website and no one in the store has a clue. Why is this so diffivult for the common consumer..

Cynthia W

...Their website doesn't work. They hang up on you. They find some reason to delay your rx...

M B

Rite Aid and OptumRx Pros and Cons

Pros
  • Staff at local store
  • Staff
  • Products
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
Cons
  • Poor customer service
  • Attitude of the employees
  • Excuses
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

Rite Aid and OptumRx Most Positive Reviews

Top rated reviews
5

I came to the company as a cashier with K&B in 1995 as a pharmacy student and stayed with the company until I was a...

5

Dominque was professiknal, awesome customer service.

Rite Aid and OptumRx Most Critical Reviews

Lowest rated reviews
1

BOUGHT HAIR DYE, 30 PACK, AND THEN ASKED FOR 2 PACKS CIGARETTES,SHE REFUSED TO SELL THEM TO ME BECAUSE SHE FIGURED THEY...

1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

Rite Aid and OptumRx Latest Reviews

Recent published reviews
2

what I want to Rite Aid starting on Friday to pick up my clients prescription for dementia. they claimed it was out of...

Read all 750 reviews
1

The pharmacy is OptumRX
I have never had such a run around as these people are giving me.
On Sept 13 2019 I got a check fr...

Read all 700 reviews

Rite Aid and OptumRx Products and Services

Most reviewed product and services
  • Rite Aid Pharmacist (102 reviews)
  • Rite Aid Manager (80 reviews)
  • Rite Aid Customer Care (68 reviews)
  • Optumrx Prescription Refill (264 reviews)
  • Optumrx Customer Care (69 reviews)
  • Optumrx Website (39 reviews)