PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optimum and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optimum
Suddenlink

Optimum and Suddenlink Overview

Total reviews 1537 2705
Company responses 0 0
Issues resolved 9 20

Optimum and Suddenlink Consumer Ratings

Rank
563 out of 2028 in Telecommunications category
554 out of 2028 in Telecommunications category
Customer service
500 in category
492 in category
Product or Service Quality
425 in category
433 in category
Reliability
439 in category
440 in category
Value for money
499 in category
519 in category

Optimum and Suddenlink Rating Details

Customer service
1.3
(738 reviews)
1.3
(1418 reviews)
Reviewer's quote

...After the outage fixed the services restored but i was not fully informed by customer service on the status and told it was a problem at my end but it was not at all. The service was just checking to see if everything is working as needed..

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...Customer service or tech service has no idea other than reset your modem. Charges for equiptment you never had. It's snuck in there..

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Product or Service Quality
1.6
(677 reviews)
1.5
(1263 reviews)
Reviewer's quote

...I canceled their *** service January 8th, Returned the equipment Jan. 9th. The reason for canceling, I was told that I could put my TV service on Vacation as this service was our winter home...

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I canceled this awful service and took my equipment and dropped in off well within the 30 days that I had. Now they send me a bill for $130 for the equipment that I handed to an employee and they will not let me talk to an actual human because I discontinued the service. Worst customer service...

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Reliability
1.5
(657 reviews)
1.5
(1065 reviews)
Reviewer's quote

If my modem doesn't have an issue there's always an outage. I pay my hard earned money on unreliable internet. When they cant even fix it within the same day why should I pay their rates?

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...Speed and reliability are decent. Weโ€™ve had service go out once in 4 months. My problem is that in 4 months, they havenโ€™t buried the cable...

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Value for money
1.4
(652 reviews)
1.4
(1076 reviews)
Reviewer's quote

...It stopped because there wasnt enough money in there once. Now I dont know how to get back to automatic payments. So now I forget the bill each month until internet is shut off and I have to pay over phone...

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...in the morning, and when I call the toll free number they said that I owe them more money before they could turn the TV back on. I was speaking to a robot, there are no live customers rhaps at night. So I had to pay four different times more than what they originally charged me...

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Optimum and Suddenlink Pros and Cons

Pros
  • Lousy customer service
  • Non
  • No pros at all
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Poor service
  • Service
  • Customer service
  • Raising prices
  • Unreliable service

Optimum and Suddenlink Most Positive Reviews

Top rated reviews
5

.Everything handled perfectly. Everything went according to thr inf I was given. Internet restarted as promised

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5

A little research will lower your blood pressure. Most all companies have a data cap. To vilify a company without all...

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5

Renee was excellent with her customer service she helped me in
every which way possible and took her time. In my opinion...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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Optimum and Suddenlink Most Critical Reviews

Lowest rated reviews
1

Today I got my bill for my internet service, the ONLY service I have through Optimum and AGAIN my rate was increased...

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1

I was a Suddenlink customer for over a year. I started getting annoyed with my $200 bill when the Viacom channels were...

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1

I have never written a bad review but this one deserved it! We lost cable during a Norโ€™easter on March 7th. We were told...

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1

Y'all need to fix the dang cable channels the are always messing up and getting freaking tired of the bull & I'm...

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Optimum and Suddenlink Latest Reviews

Recent published reviews
2

If my modem doesn't have an issue there's always an outage. I pay my hard earned money on unreliable internet. When...

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1.4

Service goes out all the time & poor signal & there is always a glitch in the upper channels where it hesitates & the...

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No votes

I received an email from someone and when I attempted to reply, I received an error message that my password was...

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1

There people r rude and there internet is never what they say it is and it take way to long for them to fix anything...

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