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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 109 TOTAL REVIEWS
  • $5.8K CLAIMED LOSSES
  • $224 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Unprofessional techs engaging in criminal act 2
  • Product 2
  • Terrible act unbecoming of a reputable company 1
  • Worst nightmare 1

Customers don't like

  • Poor customer service5
  • Poor service4
  • Ridiculous speeds4
  • Monopolistic practices3
  • Terrible service and ripoff rate3
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Xfinity

Telecommunications
  • 2 ISSUES RESOLVED
  • 479 TOTAL REVIEWS
  • $57.9K CLAIMED LOSSES
  • $512 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet speed 5
  • Hearing of same horrible experience from others 3
  • Installer 3
  • That i was not only one being screwed 3
  • Promotional prices 2

Customers don't like

  • Customer service11
  • Service9
  • Poor customer service8
  • Price8
  • Unwillingness to rectify situation7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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