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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 116 TOTAL REVIEWS
  • $6K CLAIMED LOSSES
  • $222 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
  • Unprofessional techs engaging in criminal act 2
  • Product 2
  • Constant internet speed 1
  • Worst nightmare 1
  • Terrible act unbecoming of a reputable company 1

Customers don't like

  • Poor customer service5
  • Monopolistic practices4
  • Poor service4
  • Ridiculous speeds4
  • Terrible service and ripoff rate3
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Verizon

Telecommunications
  • 12 ISSUES RESOLVED
  • 2115 TOTAL REVIEWS
  • $540K CLAIMED LOSSES
  • $849 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
  • Internet 6
  • Coverage area 4
  • You are a bunch of overcharging crooks 4
  • Terrible service 3
  • Tv 3

Customers don't like

  • Incompetent customer service83
  • Poor service31
  • Customer service17
  • Bait and switch14
  • Billing practices10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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