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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 121 TOTAL REVIEWS
  • $6.4K CLAIMED LOSSES
  • $207 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Unprofessional techs engaging in criminal act 2
  • Product 2
  • Terrible act unbecoming of a reputable company 1
  • Worst nightmare 1
  • Tv quality i receive on the channels that i do have 1

Customers don't like

  • Poor customer service5
  • Monopolistic practices4
  • Poor service4
  • Ridiculous speeds4
  • Terrible service and ripoff rate3
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1493 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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