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Optimum Online

Telecommunications
  • 1 ISSUES RESOLVED
  • 136 TOTAL REVIEWS
  • $6.8K CLAIMED LOSSES
  • $199 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Unprofessional techs engaging in criminal act 2
  • Product 2
  • Constant internet speed 1
  • Tv quality i receive on the channels that i do have 1

Customers don't like

  • Poor customer service5
  • Service or price3
  • Monopolistic practices2
  • Ridiculous speeds2
  • Poor service2
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Thumbtack

Professional Services
  • 4 ISSUES RESOLVED
  • 1816 TOTAL REVIEWS
  • $850K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Concept 32
  • Idea 16
  • Customer service 15
  • Ease of use 15
  • Idea of the company 8

Customers don't like

  • Lost money23
  • No accountability19
  • No results12
  • Customer service7
  • Safety concerns6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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