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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 123 TOTAL REVIEWS
  • $6.4K CLAIMED LOSSES
  • $207 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
  • Unprofessional techs engaging in criminal act 2
  • Product 2
  • Terrible act unbecoming of a reputable company 1
  • Worst nightmare 1
  • Tv quality i receive on the channels that i do have 1

Customers don't like

  • Service or price3
  • Poor customer service3
  • Monopolistic practices2
  • Ridiculous speeds2
  • Poor service2
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Suddenlink

Telecommunications
  • 8 ISSUES RESOLVED
  • 1123 TOTAL REVIEWS
  • $580K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
  • High speed internet 10
  • Ease of payment 6
  • Fast when it works 6
  • Easy setup 5
  • Internet 5

Customers don't like

  • Raising prices10
  • Customer service10
  • Internet speed5
  • Shady practices5
  • No popular channels5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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