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Optimum Online

Telecommunications
  • 0 ISSUES RESOLVED
  • 120 TOTAL REVIEWS
  • $6.4K CLAIMED LOSSES
  • $207 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Unprofessional techs engaging in criminal act 2
  • Product 2
  • Terrible act unbecoming of a reputable company 1
  • Worst nightmare 1
  • Tv quality i receive on the channels that i do have 1

Customers don't like

  • Poor customer service5
  • Monopolistic practices4
  • Poor service4
  • Ridiculous speeds4
  • Terrible service and ripoff rate3
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Pissed Consumer

Media
Has verified representatives
  • 9 ISSUES RESOLVED
  • 150 COMPANY RESPONSES
  • 681 TOTAL REVIEWS
2.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product 3
  • Customer service and performance 3
  • Thought the service contacted the companies in question 2
  • Very disturbing this time 2
  • You fixed my issue with att 1

Customers don't like

  • Fails to protect innocent parties8
  • Lack of responsiveness8
  • Ignores terms of use6
  • Never respond4
  • Teatment here4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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