PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about US Tax Shield and Optima Tax Relief as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

US Tax Shield
Has Verified Representatives
1.7
Optima Tax Relief
Has Verified Representatives
2.0
US Tax Shield
Optima Tax Relief

US Tax Shield and Optima Tax Relief Overview

Total reviews 22 20
Company responses 5 1
Issues resolved 0 3

US Tax Shield and Optima Tax Relief Consumer Ratings

Rank
26 out of 223 in Taxes category
19 out of 223 in Taxes category
Price Affordability
28 in category
14 in category
Customer service
15 in category
12 in category
Additional Fees
23 in category
15 in category
Product or Service Quality
28 in category
25 in category

US Tax Shield and Optima Tax Relief Rating Details

Price Affordability
1.1 (7 reviews)
2 (12 reviews)
Reviewer's quote

They stole my money and did nothing. Get the same information over and over pretending they needed it to be signed when you had clearly already done it before. They seem to be scammers. My advice is to work with IRS on your own.

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This organization is a scam fueled by a reptilian mindset! They are completely and utterly inept at managing detailed tax returns. Their ultimate goal is to leave you hanging until every dime is squeezed out of your bank account. Optima can only handle those types of returns that utilize BASIC...

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Customer service
2 (7 reviews)
2.4 (14 reviews)
Reviewer's quote

They took my stimulus check talking about fees over 1100 dollars, and she doesn't know how that happened i need help with this issue

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...WORST customer service EVER! They’ve not delivered on any of their promises or published statements! I reported Optima to the BBB and have to agree with prior reviewers, they are a scam! Run the other way and ask the BBB for references to legitimate tax consultants!..

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Additional Fees
1.2 (6 reviews)
1.5 (12 reviews)
Reviewer's quote

I paid them thousands to resolve a NYS tax issue in 2012 due to a divorce. I was told 2 years later that everything was resolved. Just got a letter in the mail from NYS with a huge bill! So I called them, EVERYONE dodged me after I told them I was a previous client. I was promised call backs and...

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I had reached an agreement for payment of back taxes with the IRS, although the IRS could not be specific about what I owed for so the agreement was never implimented. I asked for and received an extension to hire an outside agency that would audit my account and amend my filed tax returns if...

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Product or Service Quality
1.2 (6 reviews)
1.3 (12 reviews)
Reviewer's quote

Three years ago I paid US Tax Shiels close to $6k. Six months later I got an email that the attorney resigned. I got a letter from the IRS confirming their statement. Months later they called and asked for my new tax return. This procedure continued for 3 years. Fellows, trust me they do nothing...

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...The total service was 2700, which is a lot, but I don't have any house payments yo worry about...

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US Tax Shield and Optima Tax Relief Pros and Cons

Pros
No votes
  • Misrepresented services
  • Convincing me into doing something for me and my taxes
  • Customer service agent that took my original phone call
Cons
No votes
  • Misrepresented services
  • Response timing
  • Took our money and in almost 2 years

US Tax Shield and Optima Tax Relief Most Positive Reviews

Top rated reviews
No votes
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

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No votes
3.5

I've been trying to get some answers but couldn't get a call back. The lady I spoke with looked everything up &...

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US Tax Shield and Optima Tax Relief Most Critical Reviews

Lowest rated reviews
1

US Tax Shield scammed me out of $5,000. Almost ruined my marriage. They did next to nothing for me and didn't deliver...

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1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

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1

They set up payment plan with IRS but charged me $3k to do so after which I found out I could have done that myself by c...

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1

I wasted $995 on Optima Tax Relief to basically get an amount owed to the IRS. I already told them what I owed because i...

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US Tax Shield and Optima Tax Relief Latest Reviews

Recent published reviews
1.4

They took my stimulus check talking about fees over 1100 dollars, and she doesn't know how that happened i need help...

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1

This organization is a scam fueled by a reptilian mindset! They are completely and utterly inept at managing detailed ta...

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3

I never recieved my state check

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1

I had reached an agreement for payment of back taxes with the IRS, although the IRS could not be specific about what I...

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US Tax Shield and Optima Tax Relief Products and Services

Most reviewed product and services
  • Us Tax Shield Tax Resolution (12 reviews)
  • Optima Tax Relief Tax Resolution (16 reviews)