PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optima Tax Relief and US Tax Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optima Tax Relief
Has Verified Representatives
2.0
US Tax Shield
Has Verified Representatives
1.7
Optima Tax Relief
US Tax Shield

Optima Tax Relief and US Tax Shield Overview

Total reviews 20 22
Company responses 1 5
Issues resolved 3 0

Optima Tax Relief and US Tax Shield Consumer Ratings

Rank
19 out of 223 in Taxes category
26 out of 223 in Taxes category
Reliability
16 in category
28 in category
Customer service
13 in category
16 in category
Discounts and Special Offers
17 in category
24 in category
Value for money
24 in category
27 in category

Optima Tax Relief and US Tax Shield Rating Details

Reliability
1.7 (15 reviews)
1 (5 reviews)
Reviewer's quote

This organization is a scam fueled by a reptilian mindset! They are completely and utterly inept at managing detailed tax returns. Their ultimate goal is to leave you hanging until every dime is squeezed out of your bank account. Optima can only handle those types of returns that utilize BASIC...

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They took my stimulus check talking about fees over 1100 dollars, and she doesn't know how that happened i need help with this issue

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Customer service
2.4 (14 reviews)
2 (7 reviews)
Reviewer's quote

...WORST customer service EVER! They’ve not delivered on any of their promises or published statements! I reported Optima to the BBB and have to agree with prior reviewers, they are a scam! Run the other way and ask the BBB for references to legitimate tax consultants!..

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I never recieved my state check

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Discounts and Special Offers
1.4 (13 reviews)
1 (5 reviews)
Reviewer's quote

I had reached an agreement for payment of back taxes with the IRS, although the IRS could not be specific about what I owed for so the agreement was never implimented. I asked for and received an extension to hire an outside agency that would audit my account and amend my filed tax returns if...

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They stole my money and did nothing. Get the same information over and over pretending they needed it to be signed when you had clearly already done it before. They seem to be scammers. My advice is to work with IRS on your own.

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Value for money
1.3 (13 reviews)
1 (5 reviews)
Reviewer's quote

...All they want is your money..

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...They are a waste of money. Don’t hire them!..

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Optima Tax Relief and US Tax Shield Pros and Cons

Pros
  • Misrepresented services
  • Convincing me into doing something for me and my taxes
  • Customer service agent that took my original phone call
No votes
Cons
  • Misrepresented services
  • Response timing
  • Took our money and in almost 2 years
No votes

Optima Tax Relief and US Tax Shield Most Positive Reviews

Top rated reviews
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

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No votes
3.5

I've been trying to get some answers but couldn't get a call back. The lady I spoke with looked everything up &...

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No votes

Optima Tax Relief and US Tax Shield Most Critical Reviews

Lowest rated reviews
1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

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1

US Tax Shield scammed me out of $5,000. Almost ruined my marriage. They did next to nothing for me and didn't deliver...

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1

I wasted $995 on Optima Tax Relief to basically get an amount owed to the IRS. I already told them what I owed because i...

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1

They set up payment plan with IRS but charged me $3k to do so after which I found out I could have done that myself by c...

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Optima Tax Relief and US Tax Shield Latest Reviews

Recent published reviews
1

This organization is a scam fueled by a reptilian mindset! They are completely and utterly inept at managing detailed ta...

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1.4

They took my stimulus check talking about fees over 1100 dollars, and she doesn't know how that happened i need help...

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1

I had reached an agreement for payment of back taxes with the IRS, although the IRS could not be specific about what I...

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3

I never recieved my state check

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Optima Tax Relief and US Tax Shield Products and Services

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