PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Optima Tax Relief as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Has Verified Representatives
1.3
Optima Tax Relief
Has Verified Representatives
1.8
Tax Defense Network
Optima Tax Relief

Tax Defense Network and Optima Tax Relief Overview

Total reviews 91 24
Company responses 6 1
Issues resolved 1 3

Tax Defense Network and Optima Tax Relief Consumer Ratings

Rank
44 out of 196 in Taxes category
23 out of 196 in Taxes category
Customer service
29 in category
15 in category
Diversity of Products or Services
31 in category
27 in category
Price Affordability
31 in category
18 in category
Product or Service Quality
29 in category
27 in category

Tax Defense Network and Optima Tax Relief Rating Details

Customer service
1.3 (24 reviews)
2.1 (18 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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...WORST customer service EVER! They’ve not delivered on any of their promises or published statements! I reported Optima to the BBB and have to agree with prior reviewers, they are a scam! Run the other way and ask the BBB for references to legitimate tax consultants!..

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Diversity of Products or Services
1.1 (21 reviews)
1.5 (13 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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I asked to cancel my services because i did not get the assistance I was promised. I was told that I could cancel but I would only get back around $1200 but I paid them over $2000. I was told they could not help me unless I was available all the time by phone but Nik said emails were fine since i...

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Price Affordability
1.1 (20 reviews)
1.8 (15 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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I contacted Optima for tax help and I feel I was lied to and cheated . After paying them the $ 1,200.00 to take my case they said they had to review it . After the review they charged me $ 4,550.00 more and didn't save me one cent . They cover themselves by using vague answers and make sure you...

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Product or Service Quality
1.2 (19 reviews)
1.3 (15 reviews)
Reviewer's quote

...So I paid their $2,500 fee thinking at the very least I won't have to deal directly with the IRS and that the service would pay for itself by getting the penalties and interest waived. I was ecstatic when they audited my taxes and found that the IRS was wrong, that I didn't owe $16k but only $10k..

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...At one point OTR garnered over 500 BBB complaints during a three year period; 78% concerning problems with a product and/or service. Less than half closed. Theres no disclosure, however, as to whether or not both parties resolved the complaint at all or settled it in a fair and satisfying manner...

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Tax Defense Network and Optima Tax Relief Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • Misrepresented services
  • Convincing me into doing something for me and my taxes
  • Customer service agent that took my original phone call
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Misrepresented services
  • Response timing
  • Services

Tax Defense Network and Optima Tax Relief Most Positive Reviews

Top rated reviews
No votes
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

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No votes
3.5

I've been trying to get some answers but couldn't get a call back. The lady I spoke with looked everything up &...

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Tax Defense Network and Optima Tax Relief Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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1

I wasted $995 on Optima Tax Relief to basically get an amount owed to the IRS. I already told them what I owed because i...

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Tax Defense Network and Optima Tax Relief Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1

I contacted Optima Tax relief on or about october 2020 and spoke to a representative named Nik who made me false...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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1.2

My husband was in a nearly fatal auto crash in May of 2019. Due to a business move by Ohio State University a few years...

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Tax Defense Network and Optima Tax Relief Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Optima Tax Relief Tax Resolution (18 reviews)