PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Optima Tax Relief as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Optima Tax Relief

Tax Defense Network and Optima Tax Relief Overview

Total reviews
91
19
Company responses
6
1
Issues resolved
1
3

Tax Defense Network and Optima Tax Relief Consumer Ratings

Rank
41 out of 215 in Taxes category
18 out of 215 in Taxes category
Customer service
26 in category
10 in category
Diversity of Products or Services
30 in category
22 in category
Price Affordability
28 in category
12 in category
Billing Practices
24 in category
16 in category

Tax Defense Network and Optima Tax Relief Rating Details

Customer service
1.3 (24 reviews)
2.5 (13 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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...WORST customer service EVER! They’ve not delivered on any of their promises or published statements! I reported Optima to the BBB and have to agree with prior reviewers, they are a scam! Run the other way and ask the BBB for references to legitimate tax consultants!..

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Diversity of Products or Services
1.1 (21 reviews)
1.6 (10 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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I had reached an agreement for payment of back taxes with the IRS, although the IRS could not be specific about what I owed for so the agreement was never implimented. I asked for and received an extension to hire an outside agency that would audit my account and amend my filed tax returns if...

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Price Affordability
1.1 (20 reviews)
2.1 (11 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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They have stolen my 4000 and has n pop t resolved my tax problems, and has hiven me mo record of what was done.

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Billing Practices
1.1 (19 reviews)
1.8 (11 reviews)
Reviewer's quote

Never got back to me on a regular time table and I had 8 people in 2 years to work with.Was given bad advice never sent me any paper work onmy account .Thinking about fileing with the BBB.

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I had to pay $14,000 for Optima Tax to represent me. Found out after it was too late that I could have handled it myself and paid less taxes. They always led me to believe I would qualify for a program and get a tax deduction at the end. During the process, every time I asked for tangible account...

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Tax Defense Network and Optima Tax Relief Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • Convincing me into doing something for me and my taxes
  • Misrepresented services
  • Customer service agent that took my original phone call
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Misrepresented services
  • Took our money and in almost 2 years
  • Solutions offered

Tax Defense Network and Optima Tax Relief Most Positive Reviews

Top rated reviews
No votes
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

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No votes
3.5

I've been trying to get some answers but couldn't get a call back. The lady I spoke with looked everything up &...

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Tax Defense Network and Optima Tax Relief Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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1

I wasted $995 on Optima Tax Relief to basically get an amount owed to the IRS. I already told them what I owed because i...

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Tax Defense Network and Optima Tax Relief Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1

I had reached an agreement for payment of back taxes with the IRS, although the IRS could not be specific about what I...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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1.5

If I could give them zero stars, I would!!
I am disgusted by the service provided and paid $8485 for absolutely NOTHING!
I...

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Tax Defense Network and Optima Tax Relief Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Optima Tax Relief Tax Resolution (15 reviews)
  • Optima Tax Relief Customer Care (1 review)