PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Optima Tax Relief as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Optima Tax Relief

Tax Defense Network and Optima Tax Relief Overview

Total reviews
91
17
Company responses
6
1
Issues resolved
1
1

Tax Defense Network was first mentioned on PissedConsumer on Jun 29, 2010 and since then this brand received 91 reviews. It is 74 reviews more than Optima Tax Relief received since Oct 16, 2013. Tax Defense Network responds to reviews and communicates with its consumers more often than Optima Tax Relief. Tax Defense Network customer service team contacts its customers via PissedConsumer.com in 7 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Optima Tax Relief customer support team than with Tax Defense Network customer service.

Tax Defense Network and Optima Tax Relief Consumer Ratings

Rank
38 out of 261 in Taxes category
15 out of 261 in Taxes category
Staff
28 in category
10 in category
Customer service
25 in category
11 in category
Diversity of Products or Services
29 in category
20 in category

According to consumer ratings and reviews, Optima Tax Relief ranks 23 points higher in the Taxes category than Tax Defense Network. People gave Tax Defense Network 1.2 stars for Staff criterion in Taxes category and it is 31 points higher than the worst rated brand in this category. At the same time, Optima Tax Relief was rated 2.9 stars for Staff criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Optima Tax Relief has a higher rating than Tax Defense Network. Regarding Diversity of Products or Services criterion, consumers gave Tax Defense Network 1.1 stars and it is 51% greater than other in category. Optima Tax Relief however was rated 1.7 stars and it is 66% greater than other in category.

Tax Defense Network and Optima Tax Relief Rating Details

Staff
1.2 (25 reviews)
2.9 (10 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

Deaundra

They have stolen my 4000 and has n pop t resolved my tax problems, and has hiven me mo record of what was done.

Deborah A
Customer service
1.3 (24 reviews)
2.4 (11 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

Danny L

...At times, Customer Service was downright nasty. The only reason I give even one star below is because I want to make sure it registers. I am really pissed...

Charles N
Diversity of Products or Services
1.1 (21 reviews)
1.7 (9 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

Matthew M

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes! I contacted Optima Tax Relief to help get my taxes negotiated down to a reasonable level. It took 2 months exactly, but they were able to negotiate my taxes to a more reasonable...

donald O

Tax Defense Network and Optima Tax Relief Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • Convincing me into doing something for me and my taxes
  • Misrepresented services
  • Customer service agent that took my original phone call
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Took our money and in almost 2 years
  • Misrepresented services
  • Solutions offered

Tax Defense Network and Optima Tax Relief Most Positive Reviews

Top rated reviews
No votes
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

Tax Defense Network and Optima Tax Relief Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

Tax Defense Network and Optima Tax Relief Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

Read all 91 reviews

Took my money and still have the same problem haven't solved anything and its been 2 years. I'm starting to...

Read all 17 reviews

Tax Defense Network and Optima Tax Relief Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Optima Tax Relief Tax Resolution (14 reviews)
  • Optima Tax Relief Customer Care (1 review)