PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optima Tax Relief and Tax Defense Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optima Tax Relief
Has Verified Representatives
1.8
Tax Defense Network
Has Verified Representatives
1.3
Optima Tax Relief
Tax Defense Network

Optima Tax Relief and Tax Defense Network Overview

Total reviews 24 91
Company responses 1 6
Issues resolved 3 1

Optima Tax Relief and Tax Defense Network Consumer Ratings

Rank
23 out of 196 in Taxes category
44 out of 196 in Taxes category
Reliability
18 in category
25 in category
Customer service
15 in category
29 in category
Value for money
26 in category
27 in category
Discounts and Special Offers
20 in category
33 in category

Optima Tax Relief and Tax Defense Network Rating Details

Reliability
1.6 (19 reviews)
1.2 (18 reviews)
Reviewer's quote

I contacted Optima Tax relief on or about october 2020 and spoke to a representative named Nik who made me false promises and talked me into giving them over 90% of my SSI per month for 7 months to help me with an IRS problem. I then had MAJOR issues getting assistance or help and never heard from...

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First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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Customer service
2.1 (18 reviews)
1.3 (24 reviews)
Reviewer's quote

...WORST customer service EVER! They’ve not delivered on any of their promises or published statements! I reported Optima to the BBB and have to agree with prior reviewers, they are a scam! Run the other way and ask the BBB for references to legitimate tax consultants!..

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Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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Value for money
1.2 (17 reviews)
1.1 (15 reviews)
Reviewer's quote

...they are all about getting as much money from you as possible and when you cannot they drop you right in the middle of your resolution..

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...Worse yet, I was told by the Money Resolver contact that they never get those fees waived...

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Discounts and Special Offers
1.3 (16 reviews)
1 (17 reviews)
Reviewer's quote

Due to a business move by Ohio State University a few years earlier, his business had taken a big hit so bills were hard to pay and especially hard to pay on time. A few days after the accident, I received letters from the IRS about late payments on 3 years of additional taxes owed from what I...

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After starting in late January-early Febuary at $272.00 per month, our "SO-CALLED" agent, Heather Higgenbotham, has not done anything to resolve our problems. She wont give us a call back or respond to any of my last 4 emails. We do get a biweekly email for payment reminders... So upset about all...

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Optima Tax Relief and Tax Defense Network Pros and Cons

Pros
  • Misrepresented services
  • Convincing me into doing something for me and my taxes
  • Customer service agent that took my original phone call
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
Cons
  • Misrepresented services
  • Response timing
  • Services
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised

Optima Tax Relief and Tax Defense Network Most Positive Reviews

Top rated reviews
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

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No votes
3.5

I've been trying to get some answers but couldn't get a call back. The lady I spoke with looked everything up &...

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No votes

Optima Tax Relief and Tax Defense Network Most Critical Reviews

Lowest rated reviews
1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

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1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

I wasted $995 on Optima Tax Relief to basically get an amount owed to the IRS. I already told them what I owed because i...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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Optima Tax Relief and Tax Defense Network Latest Reviews

Recent published reviews
1

I contacted Optima Tax relief on or about october 2020 and spoke to a representative named Nik who made me false...

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2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1.2

My husband was in a nearly fatal auto crash in May of 2019. Due to a business move by Ohio State University a few years...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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Optima Tax Relief and Tax Defense Network Products and Services

Most reviewed product and services
  • Optima Tax Relief Tax Resolution (18 reviews)
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)