PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optima Tax Relief and Tax Defense Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optima Tax Relief
Tax Defense Network

Optima Tax Relief and Tax Defense Network Overview

Total reviews
17
91
Company responses
1
6
Issues resolved
1
1

Tax Defense Network was first mentioned on PissedConsumer on Jun 29, 2010 and since then this brand received 91 reviews. It is 74 reviews more than Optima Tax Relief received since Oct 16, 2013. Tax Defense Network responds to reviews and communicates with its consumers more often than Optima Tax Relief. Tax Defense Network customer service team contacts its customers via PissedConsumer.com in 7 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Optima Tax Relief customer support team than with Tax Defense Network customer service.

Optima Tax Relief and Tax Defense Network Consumer Ratings

Rank
15 out of 279 in Taxes category
38 out of 279 in Taxes category
Reliability
12 in category
21 in category
Customer service
11 in category
25 in category
Discounts and Special Offers
13 in category
29 in category

According to consumer ratings and reviews, Optima Tax Relief ranks 23 points higher in the Taxes category than Tax Defense Network. People gave Optima Tax Relief 1.9 stars for Reliability criterion in Taxes category and it is 43 points higher than the worst rated brand in this category. At the same time, Tax Defense Network was rated 1.2 stars for Reliability criterion in this category and it is 34 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Optima Tax Relief has a higher rating than Tax Defense Network. Regarding Discounts and Special Offers criterion, consumers gave Optima Tax Relief 1.5 stars and it is 76% greater than other in category. Tax Defense Network however was rated 1 stars and it is 51% worse than other in category.

Optima Tax Relief and Tax Defense Network Rating Details

Reliability
1.9 (12 reviews)
1.2 (18 reviews)
Reviewer's quote

I had to pay $14,000 for Optima Tax to represent me. Found out after it was too late that I could have handled it myself and paid less taxes. They always led me to believe I would qualify for a program and get a tax deduction at the end. During the process, every time I asked for tangible account...

Charles N

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

Deaundra
Customer service
2.4 (11 reviews)
1.3 (24 reviews)
Reviewer's quote

...00 so I'm a satisfied customer. The total service was 2700, which is a lot, but I don't have any house payments yo worry about ..

donald O

...So I paid their $2,500 fee thinking at the very least I won't have to deal directly with the IRS and that the service would pay for itself by getting the penalties and interest waived. I was ecstatic when they audited my taxes and found that the IRS was wrong, that I didn't owe $16k but only $10k..

Jerry M
Discounts and Special Offers
1.5 (10 reviews)
1 (17 reviews)
Reviewer's quote

We started working with Optima Tax Relief in Santa Ana, Ca. in June 2016. we paid them $5,000.00 to settle our tax debt with the IRS, and get us a payment plan we could afford. At first it was going well, we got reports as to what they were doing. Then they wanted to redo our 2014 and 2015 taxes,...

Myriam S

After over a year and a half of this "Company" outright LYING and changing agents on me over and over and over, I think it was 5 agents I went through , having to start over every single time. Ultimately having to go " Customer service" or whatever they call the scharade department, they have...

Danny L

Optima Tax Relief and Tax Defense Network Pros and Cons

Pros
  • Convincing me into doing something for me and my taxes
  • Misrepresented services
  • Customer service agent that took my original phone call
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
Cons
  • Took our money and in almost 2 years
  • Misrepresented services
  • Solutions offered
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised

Optima Tax Relief and Tax Defense Network Most Positive Reviews

Top rated reviews
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

No votes

Optima Tax Relief and Tax Defense Network Most Critical Reviews

Lowest rated reviews
1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

Optima Tax Relief and Tax Defense Network Latest Reviews

Recent published reviews

Took my money and still have the same problem haven't solved anything and its been 2 years. I'm starting to...

Read all 17 reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

Read all 91 reviews

Optima Tax Relief and Tax Defense Network Products and Services

Most reviewed product and services
  • Optima Tax Relief Tax Resolution (14 reviews)
  • Optima Tax Relief Customer Care (1 review)
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)