PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optima Tax Relief and Tax Defense Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optima Tax Relief
Has Verified Representatives
1.8
Tax Defense Network
Has Verified Representatives
1.3
Optima Tax Relief
Tax Defense Network

Optima Tax Relief and Tax Defense Network Overview

Total reviews 30 93
Company responses 1 8
Issues resolved 4 1

Optima Tax Relief and Tax Defense Network Consumer Ratings

Rank
24 out of 200 in Taxes category
44 out of 200 in Taxes category
Reliability
19 in category
26 in category
Customer service
18 in category
28 in category
Value for money
25 in category
26 in category
Price Affordability
21 in category
31 in category

Optima Tax Relief and Tax Defense Network Rating Details

Reliability
1.6 (22 reviews)
1.2 (19 reviews)
Reviewer's quote

customer seevicI need a phone call back Ive called for 2 weeks now and no returns my call. Ive received a notice from IRS to level my account

Read full review

Did not return my calls or e-mails, never did what they said they were going to do. No resolution of taxes. I fired them. DO NOT USE THIS COMPANY!

Read full review
Customer service
2 (21 reviews)
1.3 (24 reviews)
Reviewer's quote

...WORST customer service EVER! They’ve not delivered on any of their promises or published statements! I reported Optima to the BBB and have to agree with prior reviewers, they are a scam! Run the other way and ask the BBB for references to legitimate tax consultants!..

Read full review

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

Read full review
Value for money
1.3 (19 reviews)
1.1 (15 reviews)
Reviewer's quote

...the IRS months ago because they were "working with them"! Lie after lie after lie! When I demanded they put their options in writing, they refused! $7500 of money they stole from me and they offered $900 to settle! I will be filing a law suit against the company and every OTR...

Read full review

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh..

Read full review
Price Affordability
1.7 (18 reviews)
1.1 (20 reviews)
Reviewer's quote

I am paying Optima tax Relief $3,770.00 to resolve my tax issue, but they have not submitted any paperwork on my behalf to the IRS. I am receiving letters from the IRS along with a payment plan I did not agree to.

Read full review

...Meager services rendered came at an exorbitant price with nothing approaching a satisfactory resolution..

Read full review

Optima Tax Relief and Tax Defense Network Pros and Cons

Pros
  • Misrepresented services
  • Convincing me into doing something for me and my taxes
  • Ads on tv and radio
  • Was drawn in by sales pitch
  • Were easy to talk to and sounded professional
  • Took my transaction from beginning to end
Cons
  • Misrepresented services
  • Response timing
  • Took our money and in almost 2 years
  • Whole experience was a complete waste of money
  • After payment no work done as promised
  • Total liars on binding contract

Optima Tax Relief and Tax Defense Network Most Positive Reviews

Top rated reviews
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

Read full review
No votes
3.5

I've been trying to get some answers but couldn't get a call back. The lady I spoke with looked everything up &...

Read full review
No votes

Optima Tax Relief and Tax Defense Network Most Critical Reviews

Lowest rated reviews
1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

Read full review
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

Read full review
1

I wasted $995 on Optima Tax Relief to basically get an amount owed to the IRS. I already told them what I owed because i...

Read full review
1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

Read full review

Optima Tax Relief and Tax Defense Network Latest Reviews

Recent published reviews
1

customer seevicI need a phone call back Ive called for 2 weeks now and no returns my call. Ive received a notice from...

Read full review
1

Did not return my calls or e-mails, never did what they said they were going to do. No resolution of taxes. I fired...

Read full review
2.1

I am paying Optima tax Relief $3,770.00 to resolve my tax issue, but they have not submitted any paperwork on my behalf...

Read full review
No votes

This is the second time that I feel your company have advantage of my situation by taking my money and no service...

Read full review