PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optima Tax Relief and Tax Defense Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optima Tax Relief
Tax Defense Network

Optima Tax Relief and Tax Defense Network Overview

Total reviews
19
91
Company responses
1
6
Issues resolved
3
1

Optima Tax Relief and Tax Defense Network Consumer Ratings

Rank
19 out of 216 in Taxes category
42 out of 216 in Taxes category
Reliability
15 in category
23 in category
Customer service
11 in category
28 in category
Discounts and Special Offers
15 in category
31 in category
Additional Fees
12 in category
22 in category

Optima Tax Relief and Tax Defense Network Rating Details

Reliability
1.8 (14 reviews)
1.2 (18 reviews)
Reviewer's quote

I had reached an agreement for payment of back taxes with the IRS, although the IRS could not be specific about what I owed for so the agreement was never implimented. I asked for and received an extension to hire an outside agency that would audit my account and amend my filed tax returns if...

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First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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Customer service
2.5 (13 reviews)
1.3 (24 reviews)
Reviewer's quote

...WORST customer service EVER! They’ve not delivered on any of their promises or published statements! I reported Optima to the BBB and have to agree with prior reviewers, they are a scam! Run the other way and ask the BBB for references to legitimate tax consultants!..

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Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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Discounts and Special Offers
1.4 (12 reviews)
1 (17 reviews)
Reviewer's quote

I had to pay $14,000 for Optima Tax to represent me. Found out after it was too late that I could have handled it myself and paid less taxes. They always led me to believe I would qualify for a program and get a tax deduction at the end. During the process, every time I asked for tangible account...

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After starting in late January-early Febuary at $272.00 per month, our "SO-CALLED" agent, Heather Higgenbotham, has not done anything to resolve our problems. She wont give us a call back or respond to any of my last 4 emails. We do get a biweekly email for payment reminders... So upset about all...

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Additional Fees
1.5 (11 reviews)
1.1 (15 reviews)
Reviewer's quote

They have stolen my 4000 and has n pop t resolved my tax problems, and has hiven me mo record of what was done.

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Never got back to me on a regular time table and I had 8 people in 2 years to work with.Was given bad advice never sent me any paper work onmy account .Thinking about fileing with the BBB.

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Optima Tax Relief and Tax Defense Network Pros and Cons

Pros
  • Convincing me into doing something for me and my taxes
  • Misrepresented services
  • Customer service agent that took my original phone call
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
Cons
  • Misrepresented services
  • Took our money and in almost 2 years
  • Solutions offered
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised

Optima Tax Relief and Tax Defense Network Most Positive Reviews

Top rated reviews
5

I cashed out 64000 in order to pay my house off. The following year my tax software said I owed 29,030 in Federal taxes!...

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No votes
3.5

I've been trying to get some answers but couldn't get a call back. The lady I spoke with looked everything up &...

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No votes

Optima Tax Relief and Tax Defense Network Most Critical Reviews

Lowest rated reviews
1

I paid them $3K in July 2015 and to date, they have not not saved me a dime and I still owe the IRS the same as when I...

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1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

I wasted $995 on Optima Tax Relief to basically get an amount owed to the IRS. I already told them what I owed because i...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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Optima Tax Relief and Tax Defense Network Latest Reviews

Recent published reviews
1

I had reached an agreement for payment of back taxes with the IRS, although the IRS could not be specific about what I...

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2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1.5

If I could give them zero stars, I would!!
I am disgusted by the service provided and paid $8485 for absolutely NOTHING!
I...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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Optima Tax Relief and Tax Defense Network Products and Services

Most reviewed product and services
  • Optima Tax Relief Tax Resolution (15 reviews)
  • Optima Tax Relief Customer Care (1 review)
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)