PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Opticsplanet and Universal Mania as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Opticsplanet
Universal Mania

Opticsplanet and Universal Mania Overview

Total reviews 148 48
Company responses 53 0
Issues resolved 3 0

Opticsplanet and Universal Mania Consumer Ratings

Rank
18 out of 180 in Hunting, Fishing and Camping category
486 out of 1814 in Appliances and Electronics category
Customer service
25 in category
438 in category
Website
14 in category
442 in category
Exchange, Refund and Cancellation Policy
18 in category
282 in category
Product or Service Quality
23 in category
345 in category

Opticsplanet and Universal Mania Rating Details

Customer service
1.1 (55 reviews)
1 (23 reviews)
Reviewer's quote

...I am hoping this review will save you from my experience of the worst customer service on the Plant. Buyer beware, you have been warned..

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...The price was good but, Poor customer service! ..

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Website
2.4 (43 reviews)
1.4 (21 reviews)
Reviewer's quote

My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order...

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...I contacted them after 10 days on their website and received back a Zend desk auto response. I haven't received any other contact from them. The website is now down! I wish I had checked the online reviews before I purchased from this obvious fraud of a company...

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Exchange, Refund and Cancellation Policy
1.3 (38 reviews)
1.3 (23 reviews)
Reviewer's quote

Never got the refund, then she asked about the other Romeo 1 I ordered and already recieved. Confused I pulled my order up and there was a second Romeo 1 on my order showing that it had billed to me, shipped and been recieved To me. This second item was never placed and I have no idea how that...

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...I hope my credit card company will refund my purchase. I don't have any experience with this exact situation. Does anyone have any experience with this? I'm on vacation and away from home until February 2018, so I haven't done anything yet, with my credit card company..

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Product or Service Quality
1.4 (37 reviews)
1.3 (21 reviews)
Reviewer's quote

I have personally been on the phone with one of their employees discussing a product delivery time and the item shows in stock but the person on the other end of the line says they have no idea when the product will be available. Dont be fooled by their false advertising and criminal behavior or...

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...Ordered product elsewhere then their order shoes up a week later. Have fun trying to get a response from them. Never never never order from them!!!!! I hope the owner is in prison...

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Opticsplanet and Universal Mania Pros and Cons

Pros
  • Have good prices and list the items as in stock
  • Usually have a huge selection of products
  • Them 2 years ago
  • Seemed like a grat deal
  • Price and content of website
  • Price
Cons
  • Customer service
  • Very bad customer service
  • Item never delivered
  • No refund and order is not shipped in weeks
  • Have not shipped an order that was paid for over a week ago
  • Cant get ahold of anyone

Opticsplanet and Universal Mania Most Positive Reviews

Top rated reviews
5

I ordered a Knoxx Axiom Rifle Stock which was expressly advertised as "in stock and available to ship within 1-2 days"....

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5

On September 18th I placed an order and paid with PayPal. Made many calls and left messages to find out if this item...

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4

I purchases an $1,100 optics from this company because they offered free shipping and free return if there was ANY probl...

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4.1

“BEWARE! I ordered a product and realized it was the wrong item, and I contacted UM to cancel the order *not long after...

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Opticsplanet and Universal Mania Most Critical Reviews

Lowest rated reviews
1

"Had ordered sunglasses from them on numerous prior occasions and this is the second time they did not deliver a product...

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1

The same exact thing happened to me. I placed an order on 09/29/17 for $413.96 and still as of today 10/12/17 the order...

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1

Purchased a Coast HL8 Headlamp thru them. It is supposed to have a life time warranty. Lasted exactly 2 months to th...

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1

Ordered an item on Oct. 2nd , credit card was processed Oct. 3rd. Received confirmation that order was received and...

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Opticsplanet and Universal Mania Latest Reviews

Recent published reviews
1

on 7/21/2020. It's 9/24/2020 on their hold they state leave a message / email they'll. Get back . That's a lie I wrote a...

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No votes

Universal Mania needs to give back our money. Ordered AR parts in December 2017 & have received nothing. They charged...

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1

During the middle of a pandemic or shortage, you would think businesses would find it in their heart to try and help...

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1

I purchased a scope on Dec 5th with a proposed shipping date of approximately 5-7 days. On Dec 18th I inquired as to...

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Opticsplanet and Universal Mania Products and Services

Most reviewed product and services
  • Opticsplanet Shipping Service (38 reviews)
  • Opticsplanet Customer Care (8 reviews)
  • Opticsplanet Website (2 reviews)
  • Universal Mania Shipping Service (28 reviews)
  • Universal Mania Customer Care (6 reviews)