PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and Optical Outlet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visionworks
Optical Outlet

Visionworks and Optical Outlet Overview

Total reviews
378
56
Company responses
0
0
Issues resolved
2
1

Visionworks and Optical Outlet Consumer Ratings

Rank
71 out of 478 in Medical Supplies and Equipment category
124 out of 478 in Medical Supplies and Equipment category
Customer service
64 in category
88 in category
Product or Service Quality
69 in category
105 in category
Price Affordability
72 in category
144 in category
Diversity of Products or Services
64 in category
85 in category

Visionworks and Optical Outlet Rating Details

Customer service
1.7 (168 reviews)
1.5 (37 reviews)
Reviewer's quote

...I will go into the store with an open mind tomorrow, But I do expect excellent customer service. My appointment is the with the General Manager, so I will also talk to him or her. Thank you for letting me vent...

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...If you run your office like that, how good is your customer service. When I finally asked someone she said you didn't have to do all of that. I gave up and just left...

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Product or Service Quality
1.9 (136 reviews)
1.5 (25 reviews)
Reviewer's quote

I should not be confronted to ask to wear mask I have health issues and wearing a mask is not a law the governer has no authority And your customer service sucks all I wanted was glasses adjusted..

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This is poor customer service and very misleading. So PLEASE be ADVISED! They accept multiple insurances for a person, but will only ever bill one! This is not common practice. Even in the words of Kim, their manager in Tampa, "We bill the primary (Commercial) insurance first!" Leading me to...

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Price Affordability
2.3 (136 reviews)
1.5 (26 reviews)
Reviewer's quote

...She said your price will be 230. 00. I said with my insurance? She said yes! Then my husband comes with his, sits down and she tells him the same thing...

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...I got there and then they told me because I was having issues with my eyes, I would have to pay the full price for an exam. On the voucher it says they honor the original purchase amount even if the voucher expired. I was given eye drops which I used for three weeks but by then the Groupon expired...

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Diversity of Products or Services
2.4 (129 reviews)
2 (27 reviews)
Reviewer's quote

...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

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My son went in on a $99.00 deal for 2 pairs and eye exam however., the bill was so padded that he ended up with a bill of $218.90. The sales representative in the Ocala office was extremely rude!!! I used to use the company for years, but after today's visit, I mostly won't be purchasing my glasses...

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Visionworks and Optical Outlet Pros and Cons

Pros
  • Variety
  • Terrable
  • Receptionist was nice
  • Doctor
  • No pros
  • No comment
Cons
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff
  • Rude office staff
  • Deception of the manager
  • Terrible customer service

Visionworks and Optical Outlet Most Positive Reviews

Top rated reviews
5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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4

I was very happy with the service I recieved at the Optical Outlets on Kennedy Blvd. The manger Daniel was very...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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3.7

Wait is longer than 4 hours very unorganized place

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Visionworks and Optical Outlet Most Critical Reviews

Lowest rated reviews
1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

This place is a joke, not only did it take two hours for them to conduct an eye exam but they tried to scam me. The...

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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1

I went to 1700 Sandlake Rd, Orlando Florida Optical Outlet for replacement glasses.I explained to Guelmarie (the rude...

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Visionworks and Optical Outlet Latest Reviews

Recent published reviews
1

I have no contacts and my glasses were just run over. I have spent 4 hours calling various numbers, attempting live chat...

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1.7

My son went in on a $99.00 deal for 2 pairs and eye exam however., the bill was so padded that he ended up with a bill...

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3

I order glasses back in March 2020. I still have not received both of them. I understand that these stores was close...

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2.2

They didn't help. They tried scheduling an appointment.

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Visionworks and Optical Outlet Products and Services

Most reviewed product and services
  • Visionworks Eyeglasses (73 reviews)
  • Visionworks Customer Care (55 reviews)
  • Visionworks Eye Exam (31 reviews)
  • Optical Outlet Customer Care (19 reviews)
  • Optical Outlet Eye Exam (6 reviews)
  • Optical Outlet Eyeglasses Repair (2 reviews)