PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and Optical Outlet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visionworks
Optical Outlet

Visionworks and Optical Outlet Overview

Total reviews
336
50
Company responses
0
0
Issues resolved
1
1

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 336 reviews. It is 286 reviews more than Optical Outlet received since Jun 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Optical Outlet customer support team than with Visionworks customer service.

Visionworks and Optical Outlet Consumer Ratings

Rank
62 out of 568 in Medical Supplies and Equipment category
109 out of 568 in Medical Supplies and Equipment category
Customer service
57 in category
76 in category
Product or Service Quality
64 in category
104 in category
Price Affordability
73 in category
136 in category

According to consumer ratings and reviews, Visionworks ranks 47 points higher in the Medical Supplies and Equipment category than Optical Outlet. People gave Visionworks 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 153 points higher than the worst rated brand in this category. At the same time, Optical Outlet was rated 1.5 stars for Customer service criterion in this category and it is 134 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than Optical Outlet. Regarding Price Affordability criterion, consumers gave Visionworks 2.2 stars and it is 65% greater than other in category. Optical Outlet however was rated 1.5 stars and it is 64% worse than other in category.

Visionworks and Optical Outlet Rating Details

Customer service
1.7 (145 reviews)
1.5 (33 reviews)
Reviewer's quote

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K

...If you run your office like that, how good is your customer service. When I finally asked someone she said you didn't have to do all of that. I gave up and just left...

John F
Product or Service Quality
1.9 (118 reviews)
1.5 (23 reviews)
Reviewer's quote

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K

This is poor customer service and very misleading. So PLEASE be ADVISED! They accept multiple insurances for a person, but will only ever bill one! This is not common practice. Even in the words of Kim, their manager in Tampa, "We bill the primary (Commercial) insurance first!" Leading me to...

Sharica
Price Affordability
2.2 (116 reviews)
1.5 (24 reviews)
Reviewer's quote

...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G

...I got there and then they told me because I was having issues with my eyes, I would have to pay the full price for an exam. On the voucher it says they honor the original purchase amount even if the voucher expired. I was given eye drops which I used for three weeks but by then the Groupon expired...

Vibhav

Visionworks and Optical Outlet Pros and Cons

Pros
  • Variety
  • Terrable
  • Employees nice
  • Doctor
  • No pros
  • Eye dr
Cons
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship
  • Rude office staff
  • Deception of the manager
  • Customer service

Visionworks and Optical Outlet Most Positive Reviews

Top rated reviews
5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

4

I was very happy with the service I recieved at the Optical Outlets on Kennedy Blvd. The manger Daniel was very...

Visionworks and Optical Outlet Most Critical Reviews

Lowest rated reviews
1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

1

This place is a joke, not only did it take two hours for them to conduct an eye exam but they tried to scam me. The...

Visionworks and Optical Outlet Latest Reviews

Recent published reviews
5

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews
1

I keep coming back my glasses keep falling down they replaced the frames the new ones do same and now a have hard time...

Read all 50 reviews

Visionworks and Optical Outlet Products and Services

Most reviewed product and services
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)
  • Optical Outlet Customer Care (18 reviews)
  • Optical Outlet Eye Exam (5 reviews)
  • Optical Outlet Eyeglasses Repair (2 reviews)