PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optical Outlet and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optical Outlet
Visionworks

Optical Outlet and Visionworks Overview

Total reviews
57
387
Company responses
0
0
Issues resolved
1
2

Optical Outlet and Visionworks Consumer Ratings

Rank
126 out of 483 in Medical Supplies and Equipment category
73 out of 483 in Medical Supplies and Equipment category
Customer service
85 in category
No votes
Reliability
89 in category
No votes
Value for money
123 in category
No votes
Price Affordability
138 in category
No votes

Optical Outlet and Visionworks Rating Details

Customer service
1.5 (38 reviews)
No votes
Reviewer's quote

When i objected, the young lady said she was sorry, went back to manager with my message that this is NOT good customer service and that I would never be back if they would not stand behind their product. She said the manager still refused to replace their defective merchandise. I will not be back...

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...Also the customer service number will not let you speek to anyone so looked for another number and that dont work either..

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Reliability
1.3 (29 reviews)
No votes
Reviewer's quote

My son went in on a $99.00 deal for 2 pairs and eye exam however., the bill was so padded that he ended up with a bill of $218.90. The sales representative in the Ocala office was extremely rude!!! I used to use the company for years, but after today's visit, I mostly won't be purchasing my glasses...

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Hello VisionWorks. I have been a long-time, satisfied customer with VisionWorks until November 2019 and July- August 2020. Twice I have ordered glasses and twice they have had to be re-made due to the bifocal being in the wrong place. I was told this happened in instance #1 in 2019, because of the...

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Value for money
1.4 (27 reviews)
No votes
Reviewer's quote

It’s all about money with them. I needed both glasses and sunglasses and have insurance but they simply didn’t care. I ended up paying the full price for my exam which was submitted to my insurance for reimbursement but I called and got my actual prescription because they lost both of us as...

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Still trying to contact customer service,no luck ,I'm owed $450 from these people really need my money back!!..

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Price Affordability
1.6 (27 reviews)
No votes
Reviewer's quote

I went to a another provided to get same exact glasses prescription with more expensive frames and price came to $105 after insurance. A very large price difference for two in network providers for same exact prescription Makes me wonder what would have happened to the extra $351????? i did inquire...

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...She said your price will be 230. 00. I said with my insurance? She said yes! Then my husband comes with his, sits down and she tells him the same thing...

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Optical Outlet and Visionworks Pros and Cons

Pros
  • Doctor
  • People are polite
  • No pros
  • Variety
  • Terrable
  • Receptionist was nice
Cons
  • Rude office staff
  • Deception of the manager
  • Customer service
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff

Optical Outlet and Visionworks Most Positive Reviews

Top rated reviews
4

I was very happy with the service I recieved at the Optical Outlets on Kennedy Blvd. The manger Daniel was very...

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5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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3.7

Wait is longer than 4 hours very unorganized place

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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Optical Outlet and Visionworks Most Critical Reviews

Lowest rated reviews
1

This place is a joke, not only did it take two hours for them to conduct an eye exam but they tried to scam me. The...

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1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

I went to 1700 Sandlake Rd, Orlando Florida Optical Outlet for replacement glasses.I explained to Guelmarie (the rude...

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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Optical Outlet and Visionworks Latest Reviews

Recent published reviews
1.5

Bought 2 pair glasses about March 2020. In June, 1 pair fell apart. took em back, girl said they were defective and they...

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3.4

Hello VisionWorks. I have been a long-time, satisfied customer with VisionWorks until November 2019 and July- August 202...

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1.7

My son went in on a $99.00 deal for 2 pairs and eye exam however., the bill was so padded that he ended up with a bill...

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1

We decided to stop by on a Sunday at the Burnsville vision care in Minnesota. My daughters glasses have been falling...

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Optical Outlet and Visionworks Products and Services

Most reviewed product and services
  • Optical Outlet Customer Care (19 reviews)
  • Optical Outlet Eye Exam (6 reviews)
  • Optical Outlet Eyeglasses Repair (2 reviews)
  • Visionworks Eyeglasses (73 reviews)
  • Visionworks Customer Care (56 reviews)
  • Visionworks Eye Exam (31 reviews)