PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optical Outlet and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optical Outlet
Visionworks

Optical Outlet and Visionworks Overview

Total reviews
48
333
Company responses
0
0
Issues resolved
1
1

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 333 reviews. It is 285 reviews more than Optical Outlet received since Jun 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Optical Outlet customer support team than with Visionworks customer service.

Optical Outlet and Visionworks Consumer Ratings

Rank
98 out of 636 in Medical Supplies and Equipment category
62 out of 636 in Medical Supplies and Equipment category
Customer service
77 in category
60 in category
Reliability
79 in category
60 in category
Diversity of Products or Services
100 in category
61 in category

According to consumer ratings and reviews, Visionworks ranks 36 points higher in the Medical Supplies and Equipment category than Optical Outlet. People gave Optical Outlet 1.5 stars for Customer service criterion in Medical Supplies and Equipment category and it is 129 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Visionworks has a higher rating than Optical Outlet. Regarding Diversity of Products or Services criterion, consumers gave Optical Outlet 2 stars and it is 51% greater than other in category. Visionworks however was rated 2.4 stars and it is 70% greater than other in category.

Optical Outlet and Visionworks Rating Details

Customer service
1.5 (32 reviews)
1.7 (143 reviews)
Reviewer's quote

...If you run your office like that, how good is your customer service. When I finally asked someone she said you didn't have to do all of that. I gave up and just left...

John F

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Reliability
1.4 (23 reviews)
1.7 (104 reviews)
Reviewer's quote

I purchased a Groupon then developed an eye infection or inflammation of some kind. I had purchased a Groupon for $69 which was supposed to be worth $200 toward an eye exam and the purchase of a pair of glasses. I got there and then they told me because I was having issues with my eyes, I would...

Vibhav

I went to a location in Clifton Park, NY. The doctor doing the exam commented when he looked at my medication list (my meds were not for anything eye-related) that it was sad that I was on "so many medications and so young." I was there for an eye exam, not an unasked for opinion on how many...

Julie S
Diversity of Products or Services
2 (23 reviews)
2.4 (112 reviews)
Reviewer's quote

I was excited to make an appointment at Optical Outlet when I was told that they accepted both of my son's insurances. In fact, I made 3. One for him, my husband and myself. Vision exams were done and we were happy with the doctor. We then needed to pick out eyeglasses. We were told what each of my...

Sharica

We had 2 appointments and the wait time was 1.5 hours. Why schedule any appointment if they don’t have the professionalism to honor it.

Bonnie R

Optical Outlet and Visionworks Pros and Cons

Pros
  • Doctor
  • No pros
  • Eye dr
  • Variety
  • Terrable
  • Employees nice
Cons
  • Rude office staff
  • Terrible customer service
  • Deception of the manager
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

Optical Outlet and Visionworks Most Positive Reviews

Top rated reviews
4

I was very happy with the service I recieved at the Optical Outlets on Kennedy Blvd. The manger Daniel was very...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

Optical Outlet and Visionworks Most Critical Reviews

Lowest rated reviews
1

This place is a joke, not only did it take two hours for them to conduct an eye exam but they tried to scam me. The...

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

Optical Outlet and Visionworks Latest Reviews

Recent published reviews
1

I had an appointment for 1030 am on Saturday 11/16. I went in, signed in and sat down. No one called but people that cam...

Read all 48 reviews
2

I went to a location in Clifton Park, NY. The doctor doing the exam commented when he looked at my medication list (my m...

Read all 333 reviews

Optical Outlet and Visionworks Products and Services

Most reviewed product and services
  • Optical Outlet Customer Care (18 reviews)
  • Optical Outlet Eye Exam (5 reviews)
  • Optical Outlet Eyeglasses Repair (2 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (53 reviews)
  • Visionworks Eye Exam (29 reviews)