PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Opinion Outpost and SurveyMonkey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Opinion Outpost
SurveyMonkey

Opinion Outpost and SurveyMonkey Overview

Total reviews
74
55
Company responses
1
0
Issues resolved
0
1

Opinion Outpost and SurveyMonkey Consumer Ratings

Rank
39 out of 180 in Gift Cards, Rewards and Cashbacks category
47 out of 280 in PR and Marketing category
Value for money
22 in category
28 in category
Customer service
40 in category
44 in category
Product or Service Quality
30 in category
29 in category
Reliability
35 in category
23 in category

Opinion Outpost and SurveyMonkey Rating Details

Value for money
2 (29 reviews)
1.5 (24 reviews)
Reviewer's quote

I have been trying for months to get my rewards I have a verified Paypal account that I want the money to go in. They keep denying my account I have verified my Bank account, still they won't give me my money I earned. I won't do any more surveys til they make right on this...

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They will automatically put your account on auto renewal without informing you and keep deducting the money even without the person accessing their services. They will not send you any acknowledgement at all...

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Customer service
1.3 (27 reviews)
1.1 (31 reviews)
Reviewer's quote

They blocked use of service for no adequate reason. Will be contacting BBB..

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I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have received any response on my refund or cancellation of the account..

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Product or Service Quality
1.6 (25 reviews)
1.6 (23 reviews)
Reviewer's quote

I have sent several emails through the Opinion Outpost customer service portal And as usual , all my emails have been ignored. I do not want to get an email back from you stating that "my account has been terminated because of usual standard BS answer of "your account was in violation of our sites...

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...day after my account was charged asking them about a refund, also stating that I am in the middle of a divorce and financially strapped and don't use their services right now. So no email reminder, called 1 day after, explain current life situation (which shouldn't matter anyone should get the refund) and all they point me to the terms...

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Reliability
1.4 (24 reviews)
1.7 (23 reviews)
Reviewer's quote

PERSONAL TO A SUPERVISOR: I HAVE EMAILED YOU 4-5 TIMES DETAILING TECHNICAL PROBLEMS AND AND NOT GETTING CREDIT FOR SEVERAL SURVEYS IN THE LAST MONTH. I HAVE GOTTEN ZERO RESPONSE AND THAT IS UNACCEPTABLE! I HAVE BEEN A PARTICIPANT FOR MANY YEARS COMPLETING OVER 900 SURVEYS! WHY AREN'T YOU...

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Trying to cancel and I can’t get a returned callWe are no longer using and want to cancel.Call 781-568-9075 about cancellation

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Opinion Outpost and SurveyMonkey Pros and Cons

Pros
  • Voicing my opinion
  • Will let you open account and take surveys
  • Fair
  • Survey design interface
  • Lousy customer services and crooked billing practices
  • Strength of toolset
Cons
  • You took my and many others well deserved pay
  • Will no allow you to redeem points to paypal
  • Even on facebook you blame everyone but yourself
  • Customer service
  • Subscription plans
  • Procedure

Opinion Outpost and SurveyMonkey Most Positive Reviews

Top rated reviews
5

MY ACCOUNT HAS BEEN FROZEN FOR A LONG TIIME

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4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

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5

problem account ..plese solve me

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3.5

Dear Sir,
I have purchased your survey in late August 2017 and found out that it doesn't work for me. Hence I may click o...

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Opinion Outpost and SurveyMonkey Most Critical Reviews

Lowest rated reviews
1

6/27/2017 I JUST STARTED YESTERDAY AND PROVIDED AT-LEAST 4 HOURS OF SURVEYS. TO DAY I GOT TO 105 POINTS. 100 POINTS =...

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1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

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1

i tried to redeem my rewards and they are making it impossible to contact them. I have tried on three occasions!! I...

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1

I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting...

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Opinion Outpost and SurveyMonkey Latest Reviews

Recent published reviews
3

I have been trying for months to get my rewards I have a verified Paypal account that I want the money to go in.They...

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2

I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have...

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1.8

PERSONAL TO A SUPERVISOR: I HAVE EMAILED YOU 4-5 TIMES DETAILING TECHNICAL PROBLEMS AND AND NOT GETTING CREDIT FOR SEVER...

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1

They will automatically put your account on auto renewal without informing you and keep deducting the money even...

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Opinion Outpost and SurveyMonkey Products and Services

Most reviewed product and services
  • Opinion Outpost Account (16 reviews)
  • Opinion Outpost Survey Service (9 reviews)
  • Opinion Outpost Customer Care (8 reviews)
  • Surveymonkey Survey Service (19 reviews)
  • Surveymonkey Customer Care (5 reviews)
  • Surveymonkey Subscription (3 reviews)