PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Vonage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Vonage

Ooma and Vonage Overview

Total reviews
81
299
Company responses
0
0
Issues resolved
0
0

Vonage was first mentioned on PissedConsumer on Aug 13, 2007 and since then this brand received 299 reviews. It is 218 reviews more than Ooma received since Jun 18, 2012.

Ooma and Vonage Consumer Ratings

Rank
192 out of 1908 in Telecommunications category
302 out of 1908 in Telecommunications category
Customer service
240 in category
267 in category
Product or Service Quality
161 in category
215 in category
Price Affordability
136 in category
249 in category

According to consumer ratings and reviews, Ooma ranks 110 points higher in the Telecommunications category than Vonage. People gave Ooma 1.3 stars for Customer service criterion in Telecommunications category and it is 331 points higher than the worst rated brand in this category. At the same time, Vonage was rated 1.2 stars for Customer service criterion in this category and it is 304 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ooma has a higher rating than Vonage. Regarding Price Affordability criterion, consumers gave Ooma 2.4 stars and it is 76% greater than other in category. Vonage however was rated 1.7 stars and it is 56% greater than other in category.

Ooma and Vonage Rating Details

Customer service
1.3 (39 reviews)
1.2 (104 reviews)
Reviewer's quote

...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

james v

Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

PissedConsumer1580883
Product or Service Quality
1.7 (37 reviews)
1.5 (85 reviews)
Reviewer's quote

...when I call the customer service they don't provide any information and says this is a business account...

Sandeep

...still no service. The told us they were going to elevate our ticket to an upperlevel tech and the new tech would call us back. We asked when we could expect that call and were told in 48 to 72 hours! We reminded them that this was a business phone service but it didn't seem to matter to them at all...

SVDP o
Price Affordability
2.4 (34 reviews)
1.7 (87 reviews)
Reviewer's quote

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

PissedConsumer1074789

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

Ranvir

Ooma and Vonage Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Was one of the best voip on the market
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
Cons
  • Customer service
  • Billing practices
  • Being deceived about what to expect to pay for fees and taxes
  • Customer service
  • Fraudulent misrepresentation
  • Service

Ooma and Vonage Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

5

Didnt explain billing to me. Took money out of my bank account without my consent

Ooma and Vonage Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

Ooma and Vonage Latest Reviews

Recent published reviews
1

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews
1.8

I am a Senior from Vancouver B C and I decided to leave Vonage because the service was very unreliable. I was with them...

Read all 299 reviews

Ooma and Vonage Products and Services

Most reviewed product and services
  • Ooma Customer Care (13 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (4 reviews)
  • Vonage Phone Service (96 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)