PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Vonage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Vonage

Ooma and Vonage Overview

Total reviews 95 310
Company responses 0 0
Issues resolved 1 0

Ooma and Vonage Consumer Ratings

Rank
264 out of 1460 in Telecommunications category
396 out of 1460 in Telecommunications category
Customer service
264 in category
308 in category
Product or Service Quality
164 in category
268 in category
Price Affordability
172 in category
303 in category
Website
218 in category
286 in category

Ooma and Vonage Rating Details

Customer service
1.3 (48 reviews)
1.1 (109 reviews)
Reviewer's quote

...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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Product or Service Quality
1.8 (46 reviews)
1.5 (89 reviews)
Reviewer's quote

...Your service sucks and there is no way to actually call anyone. Even the corporate office. How do you stay in business? I need help and I guess yelling out my window will do about as much good as your worthless customer service..

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...You have to call them- try to find their phone number, they dot provide it- only a way to chat with a robot and cancel service is not one of the robots options. Never, I mean Never, sign up with them..

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Price Affordability
2.3 (42 reviews)
1.7 (92 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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Website
1.8 (40 reviews)
1.6 (85 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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Ooma and Vonage Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Service until i must contact support
  • Promise of service to be provided
  • When they are truthful
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Customer service
  • Fraudulent misrepresentation
  • Service

Ooma and Vonage Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

Didnt explain billing to me. Took money out of my bank account without my consent

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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3.8

I recently received an email from Vonage stating there was a problem processing my bill I remembered that I had to get...

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Ooma and Vonage Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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Ooma and Vonage Latest Reviews

Recent published reviews
3

3 days ago I was told an issue I'm having was found and would be revisited the next day. What next day? Next month maybe...

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No votes

Please call me
I want to pay my account
My contact phone 239 778 ****

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1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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No votes

i could not use Vonage to make or receive calls for more than 5 month, but Vonage kept on billing me for the use.. It wa...

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Ooma and Vonage Products and Services

Most reviewed product and services
  • Ooma Voip Service (5 reviews)
  • Ooma Home Phone (4 reviews)
  • Ooma Phone Service (4 reviews)
  • Vonage Phone Service (102 reviews)
  • Vonage Home Phone Service (17 reviews)
  • Vonage Phone Plan (16 reviews)