PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Ooma

Straight Talk Wireless and Ooma Overview

Total reviews 2055 95
Company responses 1547 0
Issues resolved 9 1

Straight Talk Wireless and Ooma Consumer Ratings

Rank
64 out of 1430 in Telecommunications category
271 out of 1430 in Telecommunications category
Customer service
247 in category
275 in category
Website
202 in category
219 in category
Reliability
144 in category
129 in category
Diversity of Products or Services
141 in category
208 in category

Straight Talk Wireless and Ooma Rating Details

Customer service
1.3 (666 reviews)
1.3 (48 reviews)
Reviewer's quote

...Called Straight Talk Customer Service with no help, talked to several persons and no one could help fix the problem KEEP YOUR MONEY IN YOUR POCKET AND FIND A DIFFERENT CELL PHONE PROVIDER..

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...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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Website
1.9 (648 reviews)
1.8 (40 reviews)
Reviewer's quote

Today I verified on their website that my galaxy phone was compatible to use their service. So I went out and bought a $35 prepaid phone card, came home, tried to activate it, and was told that it isn't possible. I was also told that I cannot get a refund even if I send them the card and my receipt...

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...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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Reliability
1.8 (610 reviews)
1.8 (35 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was also paying for my current service so that my monthly bills were doubled.They installed the phones but I was not able to use them. Now they are charging me cancellation charges...

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Diversity of Products or Services
2 (599 reviews)
1.9 (37 reviews)
Reviewer's quote

...I do not want your services. Give me my money back or you're going to have an even bigger issue on your hands..

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They apparently secretly reactive cancelled services, assign some random phone number, and start billing for "taxes and fees"..

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Straight Talk Wireless and Ooma Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • No contract
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • Billing practices
  • Not being able to cancel

Straight Talk Wireless and Ooma Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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Straight Talk Wireless and Ooma Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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Straight Talk Wireless and Ooma Latest Reviews

Recent published reviews
1

I accidentally missed a payment on my phone. I had paid for two months of service and it was stolen by straight talk....

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3

3 days ago I was told an issue I'm having was found and would be revisited the next day. What next day? Next month maybe...

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1

Bought phone ($199.00) and $50.00 per month plan with auto pay. Activated phone and it would not complete a call....

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1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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Straight Talk Wireless and Ooma Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (177 reviews)
  • Straight Talk Wireless Sim Card (81 reviews)
  • Ooma Voip Service (5 reviews)
  • Ooma Phone Service (4 reviews)
  • Ooma Home Phone (4 reviews)