PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Straight Talk Wireless

Ooma and Straight Talk Wireless Overview

Total reviews 94 2014
Company responses 0 1547
Issues resolved 1 9

Ooma and Straight Talk Wireless Consumer Ratings

Rank
254 out of 1438 in Telecommunications category
66 out of 1438 in Telecommunications category
Customer service
247 in category
228 in category
Product or Service Quality
163 in category
92 in category
Price Affordability
157 in category
119 in category
Website
211 in category
194 in category

Ooma and Straight Talk Wireless Rating Details

Customer service
1.3 (48 reviews)
1.3 (644 reviews)
Reviewer's quote

...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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I chatted online with "Benjie" at Customer Service who was very cagey in telling me that Yes, I had successfully changed my plan but that the $44 plan was still active. I told him that I wanted the plan confirmed at $35 and he told me it would be effective 10-06-2020. When I told him that I wanted...

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Product or Service Quality
1.8 (45 reviews)
2 (576 reviews)
Reviewer's quote

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was also paying for my current service so that my monthly bills were doubled. They installed the phones but I was not able to use them...

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I must have to wait til the end of my service date before it reloads?They're 2g supposedly is really no g!BS and absolute garbage,can't even contact any support with their so called 2g!@#$!..

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Price Affordability
2.3 (42 reviews)
2.7 (560 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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...The best they can do is to offer me $40 off the price of a new phone. I'm really pissed about this - I bought an iPhone from them just 8 months ago. Now I'm going to have to change phone providers...

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Website
1.8 (40 reviews)
1.9 (624 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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I used the text chat on Straight Talk's website to kickstart troubleshooting, and hopefully solving, the issue. After 45 minutes of change this setting, restart the phone, repeat, I was referred to call the technical support line, which instructed me to do the same things that the gentleman on the...

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Ooma and Straight Talk Wireless Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Price
  • Unlimited plan has served me well
  • No contract
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Ooma and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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Ooma and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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Ooma and Straight Talk Wireless Latest Reviews

Recent published reviews
1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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2

In July and August, I changed my plan from the $44 plan to the $35 plan. When I auto renewed at $44 in August, I...

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1

Started with no cost after equipment purchase, then 2 years later it became 9.99 per month I have been trying to cancel...

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1.2

my phone kept dropping calls,talked to tech support several times and the best they could do was "restart your phone...

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Ooma and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (5 reviews)
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (174 reviews)
  • Straight Talk Wireless Customer Care (144 reviews)