PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Straight Talk Wireless

Ooma and Straight Talk Wireless Overview

Total reviews
88
1989
Company responses
0
1547
Issues resolved
0
9

Ooma and Straight Talk Wireless Consumer Ratings

Rank
232 out of 1428 in Telecommunications category
55 out of 1428 in Telecommunications category
Customer service
233 in category
211 in category
Product or Service Quality
141 in category
87 in category
Price Affordability
146 in category
110 in category
Website
193 in category
189 in category

Ooma and Straight Talk Wireless Rating Details

Customer service
1.3 (44 reviews)
1.3 (631 reviews)
Reviewer's quote

...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

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Call the customer service and after being placed on multiple holds, transferred a few times and even hung up on- I finally talk to someone who was absolutely no help. I explained the situation to her, and she said it was because my bank declined the purchase. I try to tell her that was not the...

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Product or Service Quality
1.8 (41 reviews)
2 (563 reviews)
Reviewer's quote

...Service was far from promised in their ads, on the box, and on their guarantee. One handset and the Ooma do not work, despite scrupulous adherence to their directions. They refused to honor a refund on the original charges, even though I received nothing in return...

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I set up service with a 91740 code and they say they have 91740, which are both Glendora, Ca codes. I finally got in touch with a rep who could not speak good english, and said if we gave thezip code 91740 to Straight talk rep, we could get our cell number change over to T-Mobile, therefore on...

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Price Affordability
2.4 (38 reviews)
2.7 (548 reviews)
Reviewer's quote

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

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...It was a cell phone company with a reasonable price. In May of this year I switched over to another carrier for half the price. Fewer minutes but I no longer need them...

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Website
1.9 (36 reviews)
1.9 (614 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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I used the text chat on Straight Talk's website to kickstart troubleshooting, and hopefully solving, the issue. After 45 minutes of change this setting, restart the phone, repeat, I was referred to call the technical support line, which instructed me to do the same things that the gentleman on the...

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Ooma and Straight Talk Wireless Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Was one of the best voip on the market
  • Price
  • Unlimited plan has served me well
  • Good until you need help
Cons
  • Customer service
  • Billing practices
  • Being deceived about what to expect to pay for fees and taxes
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Ooma and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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Ooma and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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Ooma and Straight Talk Wireless Latest Reviews

Recent published reviews
2.8

My Ooma phone modem works fine, but every time I try to do something like port my number or change my services I have...

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No votes

Straight talk did not release my phone number to T-Mobile. They found too many reasons not to.
1. Account #, Gave it to t...

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1.2

A couple of days after I received my box with an Ooma unit and 2 handsets, I set it up and I opened an Ooma account . On...

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2

I refilled my Straight Talk with a $45 card from Walmart. Straight Talk sent me a SMS saying my refill was successful...

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Ooma and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (4 reviews)
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (170 reviews)
  • Straight Talk Wireless Customer Care (141 reviews)