PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Straight Talk Wireless

Ooma and Straight Talk Wireless Overview

Total reviews 95 2059
Company responses 0 1547
Issues resolved 1 9

Ooma and Straight Talk Wireless Consumer Ratings

Rank
271 out of 1429 in Telecommunications category
64 out of 1429 in Telecommunications category
Customer service
273 in category
245 in category
Product or Service Quality
169 in category
110 in category
Price Affordability
174 in category
124 in category
Website
218 in category
203 in category

Ooma and Straight Talk Wireless Rating Details

Customer service
1.3 (48 reviews)
1.3 (667 reviews)
Reviewer's quote

...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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...Called Straight Talk Customer Service with no help, talked to several persons and no one could help fix the problem KEEP YOUR MONEY IN YOUR POCKET AND FIND A DIFFERENT CELL PHONE PROVIDER..

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Product or Service Quality
1.8 (46 reviews)
2 (597 reviews)
Reviewer's quote

...Your service sucks and there is no way to actually call anyone. Even the corporate office. How do you stay in business? I need help and I guess yelling out my window will do about as much good as your worthless customer service..

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everytime i try to purchase a service plan, it simply does nothing. a rep gave me a link to try, it has no place for me to put my card's year if expiration!!!!..

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Price Affordability
2.3 (42 reviews)
2.7 (580 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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I haven't been with straight talk very long at all but for the cheap price the phone service hasn't been the worst, not the best either but that's to be expected..

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Website
1.8 (40 reviews)
1.9 (650 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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Today I verified on their website that my galaxy phone was compatible to use their service. So I went out and bought a $35 prepaid phone card, came home, tried to activate it, and was told that it isn't possible. I was also told that I cannot get a refund even if I send them the card and my receipt...

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Ooma and Straight Talk Wireless Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Price
  • Unlimited plan has served me well
  • No contract
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Ooma and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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Ooma and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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Ooma and Straight Talk Wireless Latest Reviews

Recent published reviews
3

3 days ago I was told an issue I'm having was found and would be revisited the next day. What next day? Next month maybe...

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No votes

Ordered a phone on Straightalk and processed my order only for THEM to cancel it a couple hours later and keep my...

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1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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2.8

I went to another service, so I called Straight Talk to cancel My account. I was unable to get voice mail with My new...

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Ooma and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Ooma Voip Service (5 reviews)
  • Ooma Home Phone (4 reviews)
  • Ooma Phone Service (4 reviews)
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (177 reviews)
  • Straight Talk Wireless Sim Card (81 reviews)