Ooma vs RingCentral: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and RingCentral as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ooma

1.8

RingCentral

1.4

Ooma

RingCentral

Ooma and RingCentral Overview

Total reviews

190

Company responses

Issues resolved

RingCentral was first mentioned on PissedConsumer on Feb 26, 2011 and since then this brand received 190 reviews. It is 109 reviews more than Ooma received since Jun 18, 2012.

Ooma and RingCentral Consumer Ratings

Rank

190 out of 1945 in Telecommunications category

355 out of 1945 in Telecommunications category

Customer service

241 in category

285 in category

Product or Service Quality

163 in category

235 in category

Price Affordability

135 in category

287 in category

According to consumer ratings and reviews, Ooma ranks 165 points higher in the Telecommunications category than RingCentral. People gave Ooma 1.3 stars for Customer service criterion in Telecommunications category and it is 325 points higher than the worst rated brand in this category. At the same time, RingCentral was rated 1.1 stars for Customer service criterion in this category and it is 281 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ooma has a higher rating than RingCentral. Regarding Price Affordability criterion, consumers gave Ooma 2.4 stars and it is 76% greater than other in category. RingCentral however was rated 1.5 stars and it is 51% worse than other in category.

Ooma and RingCentral Rating Details

Customer service

1.3 (39 reviews)

1.1 (86 reviews)

Reviewer's quote

Cancel service scam!!!!! I cancelled my account but was billed monthly for 8 months. Once I realized that they continued to bill; I called was told that while I cancelled since I didn't call back to say that I transfer the phone number that is why they continued billing me. They calmed sending me...

PissedConsumer1697638

I have written RingCentral twice and phoned several times to cancel the service only to be placed on hold for up to 45 minutes. If I call to add service I immediately get to talk to a person, if I call to cancel you are on an indefinite hold. It is beyond frustrating...

Tasha H

Product or Service Quality

1.7 (37 reviews)

1.5 (75 reviews)

Reviewer's quote

I tried several times to cancel and each time they will not do so. I have filed a complaint with Visa. I would never use Ooma again. The company is a bunch of crroks.

PissedConsumer1621240

(Even though it is hotwired, you need to purchase an extra $29 battery so you don't lose service. ) And while I had the "trial video service", I could not delete & remove video I didn't want/need thereby consuming/taking up data that I didn't want to use. I consider their advertising as false;...

PissedConsumer1705839

Price Affordability

2.4 (34 reviews)

1.5 (67 reviews)

Reviewer's quote

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

PissedConsumer1074789

If the offer also includes a free gift or trial, the offer shall include a clear and conspicuous explanation of the price that will be charged after the trial ends or the manner in which the subscription or purchasing agreement pricing will change upon conclusion of the trial. (2)Charge the...

Eric M

Ooma and RingCentral Pros and Cons

Pros

Technology
Solid phone service at little cost
Was one of the best voip on the market

Concept
Web site
Supposed services

Cons

Customer service
Billing practices
Being deceived about what to expect to pay for fees and taxes

Poor customer service
Scam artist
Customer service is not prepared to solve problems

Ooma and RingCentral Most Positive Reviews

Top rated reviews

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

3.1

I've been with ringcentral for several years. I need to downgrade service and now I am being told that my contract auto...

Ooma and RingCentral Most Critical Reviews

Lowest rated reviews

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

Ring Central is a scam where they tell you it is a free trial with now strings attached and then charge you and it is al...

Ooma and RingCentral Latest Reviews

Recent published reviews

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews

Went w/Ring because there was (is) no mention of a monthly fee in their literature.- - - BUT there is! The video...

Read all 190 reviews

Ooma and RingCentral Products and Services

Most reviewed product and services

Ooma Customer Care (13 reviews)
Ooma Account (10 reviews)
Ooma Home Phone (4 reviews)

Ringcentral Customer Care (25 reviews)
Ringcentral Voip Service (21 reviews)
Ringcentral Technical Support (18 reviews)

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