PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and RingCentral as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
RingCentral

Ooma and RingCentral Overview

Total reviews
92
200
Company responses
0
0
Issues resolved
1
0

Ooma and RingCentral Consumer Ratings

Rank
241 out of 1429 in Telecommunications category
379 out of 1429 in Telecommunications category
Customer service
240 in category
302 in category
Product or Service Quality
152 in category
257 in category
Price Affordability
158 in category
319 in category
Website
205 in category
143 in category

Ooma and RingCentral Rating Details

Customer service
1.3 (46 reviews)
1.1 (93 reviews)
Reviewer's quote

...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

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They're Customer service is a nightmare and the account Managers are always quitting, I don't blame them. The last thing that happened was bill related, is quarantine please don't mess with people's money. My bill went up double the amount, without any reason, as I had not made any changes on my...

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Product or Service Quality
1.8 (43 reviews)
1.4 (82 reviews)
Reviewer's quote

Ooma continued to charge me premium service even when credit card did not go through since Feb. Now they suspended my service altogether until payment is made in full. I explained my purse was stolen and credit card, I was put out of work due to covid-19 and did not even use the premium service...

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...We continue to have issues with the service. When I request a cancellation, they hide behind their contract and tell me I owe cancellation fees. Other services offer same thing for a fraction of the cost...

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Price Affordability
2.4 (40 reviews)
1.5 (73 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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If the offer also includes a free gift or trial, the offer shall include a clear and conspicuous explanation of the price that will be charged after the trial ends or the manner in which the subscription or purchasing agreement pricing will change upon conclusion of the trial. (2)Charge the...

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Website
1.9 (38 reviews)
2 (78 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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So I call a number from Rclec's website for Level 4 support and am told that I should not be contacting them, only the new telecom, who they haven't heard anything from. Meanwhile I'm sitting with the new telecom, who has shown me their history of communication with this company, so I mention this...

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Ooma and RingCentral Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Concept
  • Web site
  • Supposed services
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Poor customer service
  • Scam artist
  • Customer service is not prepared to solve problems

Ooma and RingCentral Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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No votes
3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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No votes

Ooma and RingCentral Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

Ring Central is a scam where they tell you it is a free trial with now strings attached and then charge you and it is al...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

Our business experienced issues with the fax service so we called customer service. They asked our security question...

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Ooma and RingCentral Latest Reviews

Recent published reviews
No votes

Cancelled my IP phone January 20, 2020. You are still billing me 5,96$/month. I filed a complaint at BBB and will go to...

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1

I don't know where to start with Ringcentral. If I have to choose only one sentence to describe them, I would say THEY A...

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1

They apparently secretly reactive cancelled services, assign some random phone number, and start billing for "taxes and...

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1

Im trying to down grade and they are telling me that my contract auto renewed a couple days ago and that I cant stop...

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Ooma and RingCentral Products and Services

Most reviewed product and services
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (5 reviews)
  • Ringcentral Customer Care (28 reviews)
  • Ringcentral Voip Service (23 reviews)
  • Ringcentral Technical Support (19 reviews)