PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Phone Power and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Phone Power
Ooma

Phone Power and Ooma Overview

Total reviews
32
81
Company responses
0
0
Issues resolved
0
0

Ooma was first mentioned on PissedConsumer on Jun 18, 2012 and since then this brand received 81 reviews. It is 49 reviews more than Phone Power received since Aug 16, 2008.

Phone Power and Ooma Consumer Ratings

Rank
256 out of 1945 in Telecommunications category
190 out of 1945 in Telecommunications category
Customer service
198 in category
238 in category
Billing Practices
240 in category
204 in category
Product or Service Quality
136 in category
160 in category

According to consumer ratings and reviews, Ooma ranks 66 points higher in the Telecommunications category than Phone Power. People gave Phone Power 1.3 stars for Customer service criterion in Telecommunications category and it is 366 points higher than the worst rated brand in this category. At the same time, Ooma was rated 1.3 stars for Customer service criterion in this category and it is 326 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Ooma has a higher rating than Phone Power. Regarding Product or Service Quality criterion, consumers gave Phone Power 1.8 stars and it is 76% greater than other in category. Ooma however was rated 1.7 stars and it is 72% greater than other in category.

Phone Power and Ooma Rating Details

Customer service
1.3 (15 reviews)
1.3 (39 reviews)
Reviewer's quote

Customer service said there is a $15 reconnect charge, but since we never had a suspended account, they will wave the $15!!!! Phone back online!! Great customer service !!!! I tried to access the web site to pay, but was unable to access my account online. Thanks, happy customer, Mark Beaver :y:...

Linda B

Cancel service scam!!!!! I cancelled my account but was billed monthly for 8 months. Once I realized that they continued to bill; I called was told that while I cancelled since I didn't call back to say that I transfer the phone number that is why they continued billing me. They calmed sending me...

PissedConsumer1697638
Billing Practices
1.3 (14 reviews)
1.4 (27 reviews)
Reviewer's quote

PP billed me for an aditional year of service. My current credit card information had changed. I chose not to continue service with them and they then sent my bill for 175 to collections for a service that I don't even have or desire to continue. I didn't receive any notice that I was being billed...

Reed J

...$37, two months billing. Shame on me for not catching it on my credit card bill. But OOMA is so busy selling you if you call in to cancel your account,that they aren't listening, and have no incentive to get it right...

Mark W
Product or Service Quality
1.8 (13 reviews)
1.7 (37 reviews)
Reviewer's quote

Don’t use them, poor customer support, poor quality service, no supervision, no call backs. Tried to stop service and did but kept getting billed. Took an attorney to get my money back...

Bob

I tried several times to cancel and each time they will not do so. I have filed a complaint with Visa. I would never use Ooma again. The company is a bunch of crroks.

PissedConsumer1621240

Phone Power and Ooma Pros and Cons

Pros
  • Phone service
  • No problems for years
  • Lots of features
  • Technology
  • Solid phone service at little cost
  • Was one of the best voip on the market
Cons
  • Customer service
  • Fraud
  • Wait time too long and no results
  • Customer service
  • Billing practices
  • Being deceived about what to expect to pay for fees and taxes

Phone Power and Ooma Most Positive Reviews

Top rated reviews
4.7

Or phone service was Suspended!! Payment is taken out automatically each month. I called to see what happened. For some...

5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

Phone Power and Ooma Most Critical Reviews

Lowest rated reviews
1

DO NOT GET SERVICE FROM PHONE POWER. It has cost me $150 along with the stress of getting sent to collections for...

1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

Phone Power and Ooma Latest Reviews

Recent published reviews
1

In 2015 I had phone power for a short time and it just wasn't Working out so i cancelled by phone. The next thing i...

Read all 32 reviews
1

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews

Phone Power and Ooma Products and Services

Most reviewed product and services
  • Phone Power Phone Service (10 reviews)
  • Phone Power Customer Care (4 reviews)
  • Phone Power Voip Service (4 reviews)
  • Ooma Customer Care (13 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (4 reviews)