PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Phone Power as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Phone Power

Ooma and Phone Power Overview

Total reviews 94 33
Company responses 0 0
Issues resolved 1 0

Ooma and Phone Power Consumer Ratings

Rank
256 out of 1436 in Telecommunications category
330 out of 1436 in Telecommunications category
Customer service
252 in category
234 in category
Product or Service Quality
168 in category
147 in category
Price Affordability
162 in category
196 in category
Website
215 in category
362 in category

Ooma and Phone Power Rating Details

Customer service
1.3 (48 reviews)
1.3 (16 reviews)
Reviewer's quote

...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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Customer service said there is a $15 reconnect charge, but since we never had a suspended account, they will wave the $15!!!! Phone back online!! Great customer service !!!! I tried to access the web site to pay, but was unable to access my account online. Thanks, happy customer, Mark Beaver :y:...

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Product or Service Quality
1.8 (45 reviews)
1.9 (14 reviews)
Reviewer's quote

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was also paying for my current service so that my monthly bills were doubled. They installed the phones but I was not able to use them...

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I have been using this company for VOIP service for over a decade. I have been purchasing a 2 year plans and they bill every year nonetheless. They have charged me every year rather than 2 years as per contract...

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Price Affordability
2.3 (42 reviews)
2.1 (13 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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PP billed me for an aditional year of service. My current credit card information had changed. I chose not to continue service with them and they then sent my bill for 175 to collections for a service that I don't even have or desire to continue. I didn't receive any notice that I was being billed...

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Website
1.8 (40 reviews)
1.3 (12 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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Don’t use them, poor customer support, poor quality service, no supervision, no call backs. Tried to stop service and did but kept getting billed. Took an attorney to get my money back. They are full of promises and also full of excuses. I am going back to vonage, more money but better service....

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Ooma and Phone Power Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Phone service
  • No problems for years
  • Lots of features
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Customer service
  • Fraud
  • Wait time too long and no results

Ooma and Phone Power Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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4.6

Or phone service was Suspended!! Payment is taken out automatically each month. I called to see what happened. For some...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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No votes

Ooma and Phone Power Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

DO NOT GET SERVICE FROM PHONE POWER. It has cost me $150 along with the stress of getting sent to collections for...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

phone was down and had very poor sound and services..complain and they never return call when they say will be calling b...

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Ooma and Phone Power Latest Reviews

Recent published reviews
1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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1.2

I have been using this company for VOIP service for over a decade. I have been purchasing a 2 year plans and they bill...

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1

Started with no cost after equipment purchase, then 2 years later it became 9.99 per month I have been trying to cancel...

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1

In 2015 I had phone power for a short time and it just wasn't Working out so i cancelled by phone. The next thing i...

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Ooma and Phone Power Products and Services

Most reviewed product and services
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (5 reviews)
  • Phone Power Phone Service (10 reviews)
  • Phone Power Customer Care (5 reviews)
  • Phone Power Voip Service (4 reviews)