PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Phone Power as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Phone Power

Ooma and Phone Power Overview

Total reviews
81
32
Company responses
0
0
Issues resolved
0
0

Ooma was first mentioned on PissedConsumer on Jun 18, 2012 and since then this brand received 81 reviews. It is 49 reviews more than Phone Power received since Aug 16, 2008.

Ooma and Phone Power Consumer Ratings

Rank
190 out of 1945 in Telecommunications category
256 out of 1945 in Telecommunications category
Customer service
239 in category
199 in category
Product or Service Quality
160 in category
136 in category
Price Affordability
134 in category
160 in category

According to consumer ratings and reviews, Ooma ranks 66 points higher in the Telecommunications category than Phone Power. People gave Ooma 1.3 stars for Customer service criterion in Telecommunications category and it is 325 points higher than the worst rated brand in this category. At the same time, Phone Power was rated 1.3 stars for Customer service criterion in this category and it is 365 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Phone Power has a higher rating than Ooma. Regarding Price Affordability criterion, consumers gave Ooma 2.4 stars and it is 76% greater than other in category. Phone Power however was rated 2.2 stars and it is 72% greater than other in category.

Ooma and Phone Power Rating Details

Customer service
1.3 (39 reviews)
1.3 (15 reviews)
Reviewer's quote

Cancel service scam!!!!! I cancelled my account but was billed monthly for 8 months. Once I realized that they continued to bill; I called was told that while I cancelled since I didn't call back to say that I transfer the phone number that is why they continued billing me. They calmed sending me...

PissedConsumer1697638

Customer service said there is a $15 reconnect charge, but since we never had a suspended account, they will wave the $15!!!! Phone back online!! Great customer service !!!! I tried to access the web site to pay, but was unable to access my account online. Thanks, happy customer, Mark Beaver :y:...

Linda B
Product or Service Quality
1.7 (37 reviews)
1.8 (13 reviews)
Reviewer's quote

I tried several times to cancel and each time they will not do so. I have filed a complaint with Visa. I would never use Ooma again. The company is a bunch of crroks.

PissedConsumer1621240

Don’t use them, poor customer support, poor quality service, no supervision, no call backs. Tried to stop service and did but kept getting billed. Took an attorney to get my money back...

Bob
Price Affordability
2.4 (34 reviews)
2.2 (12 reviews)
Reviewer's quote

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

PissedConsumer1074789

PP billed me for an aditional year of service. My current credit card information had changed. I chose not to continue service with them and they then sent my bill for 175 to collections for a service that I don't even have or desire to continue. I didn't receive any notice that I was being billed...

Reed J

Ooma and Phone Power Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Was one of the best voip on the market
  • Phone service
  • No problems for years
  • Lots of features
Cons
  • Customer service
  • Billing practices
  • Being deceived about what to expect to pay for fees and taxes
  • Customer service
  • Fraud
  • Wait time too long and no results

Ooma and Phone Power Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

4.7

Or phone service was Suspended!! Payment is taken out automatically each month. I called to see what happened. For some...

Ooma and Phone Power Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

1

DO NOT GET SERVICE FROM PHONE POWER. It has cost me $150 along with the stress of getting sent to collections for...

Ooma and Phone Power Latest Reviews

Recent published reviews
1

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews
1

In 2015 I had phone power for a short time and it just wasn't Working out so i cancelled by phone. The next thing i...

Read all 32 reviews

Ooma and Phone Power Products and Services

Most reviewed product and services
  • Ooma Customer Care (13 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (4 reviews)
  • Phone Power Phone Service (10 reviews)
  • Phone Power Voip Service (4 reviews)
  • Phone Power Customer Care (4 reviews)