PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OnTrac and USPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OnTrac
USPS

OnTrac and USPS Overview

Total reviews
392
2818
Company responses
0
0
Issues resolved
3
18

OnTrac and USPS Consumer Ratings

Rank
231 out of 1051 in Transportation and Logistics category
13 out of 128 in Post category
Customer service
140 in category
10 in category
Tracking Tool
124 in category
7 in category
Website
198 in category
11 in category
Turnaround Time
150 in category
10 in category

OnTrac and USPS Rating Details

Customer service
1.2 (211 reviews)
1.4 (858 reviews)
Reviewer's quote

...OnTrac customer service was EXCELLENT and Stopped the shipment and gave me an option to retrieve my package from their Phoenix office. I'm grateful and satisfied with their Professional service. Dinyelle W..

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...Customer Service seems no help at all. P. S...

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Tracking Tool
1.3 (180 reviews)
2 (598 reviews)
Reviewer's quote

I went to their sight and punched in my tracking # and it said my package was due to be delivered Th. Nov. 7...

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...Tracking tool is absolutely useless!!! ..

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Website
1.2 (155 reviews)
1.9 (754 reviews)
Reviewer's quote

...What is really sad is, I live 196 miles away from the OnTrac shipping facility in Vegas, basically a 4 hour drive! I swore I would not use any website that used OnTrac. Unfortunately, ordering Christmas presents, I did not contact seller regarding shipping. I ordered something from Reno, Nv...

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...According to the post office website the parcel departed from the United States, then, without any arrival to Russia, it departed from that country. In a few days, it departed from the USA one more time as well as from Russia. Could it be an explanation of this contradictory information?..

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Turnaround Time
1.1 (153 reviews)
1.4 (766 reviews)
Reviewer's quote

...Each time, I received a different response. No one knows where the package is. I bought something at Best Buy 3/17/20...

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...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

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OnTrac and USPS Pros and Cons

Pros
  • Totally exasparated
  • Customer service stinks
  • Customer service rep
  • Mail delivery person
  • Local post office
  • Usually good delivery
Cons
  • Unreliablility
  • Total failure in delivering my package
  • Losing my package
  • Customer service
  • Delivery time
  • Do not return calls

OnTrac and USPS Most Positive Reviews

Top rated reviews
5

The delivery person took it upon himself to deliver my package to another location when there was NO reason he couldnt...

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5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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5

The shipping company mailed my order to wrong address and stated they could Not correct it until after shipment was deli...

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5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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OnTrac and USPS Most Critical Reviews

Lowest rated reviews
1

Amazon contracted with this incompetent company for a simple delivery - 2 day service. First the driver said the...

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1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

Man without uniform, in tee shirt and jeans showed up at the door and without identifying himself asked for my signature...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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OnTrac and USPS Latest Reviews

Recent published reviews
1

Been home all day...found an OnTrac door ticket on my front door...if the delivery person would of knocked on my door...

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2.1

Yep, they really bite in the last year or so. My current issue is a music CD (my first album) that I mailed to my mom,...

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1

Apparently your driver has a problem reading addresses. My package, which was rescheduled twice, was misdelivered today...

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5

My name is Lawrence O'Brien I have had a package coming to me from the Lincoln, Nebraska veterans affairs and I keep...

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OnTrac and USPS Products and Services

Most reviewed product and services
  • Ontrac Delivery Service (296 reviews)
  • Ontrac Vehicle Driver (22 reviews)
  • Ontrac Home Delivery Service (22 reviews)
  • Usps Delivery Service (824 reviews)
  • Usps Mail Service (574 reviews)
  • Usps Customer Care (79 reviews)