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Ontrac

Shipping
  • 0 ISSUES RESOLVED
  • 57 TOTAL REVIEWS
  • $4.5K CLAIMED LOSSES
  • $215 AVERAGE LOSS
1.2
Customer service
Website
Turnaround Time
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Never on time - not once 4
  • Information about delivery status is poor and inaccurate 4
  • Hate there service period 2
  • Totally exasparated 2
  • Nothing about dealing with ontrac 2

Customers don't like

  • Horrific6
  • Inept5
  • Delivery personnel4
  • Liars4
  • Not delivered3
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Ups

Shipping
  • 17 ISSUES RESOLVED
  • 4500 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $929 AVERAGE LOSS
1.4
Customer service
Website
Turnaround Time
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Tracking tool 22
  • Awful 6
  • Very bad 6
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 4

Customers don't like

  • Poor customer service141
  • Delivery125
  • Unethical business practices68
  • Customer service agent62
  • Incompetent delivery driver39
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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