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Ontrac

Shipping
  • 0 ISSUES RESOLVED
  • 73 TOTAL REVIEWS
  • $4.9K CLAIMED LOSSES
  • $203 AVERAGE LOSS
1.2
Customer service
Website
Turnaround Time
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Never on time - not once 4
  • Customer service rep 2
  • Totally exasparated 2
  • Alleged lower delivery prices 1
  • How customer service totally ignored me 1

Customers don't like

  • Inept3
  • Falsely marked delivered2
  • Not delivered2
  • One customer service agent working for entire company apparently2
  • Ontrac does not use gps to find address2
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Ups

Shipping
  • 21 ISSUES RESOLVED
  • 4647 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $913 AVERAGE LOSS
1.4
Customer service
Website
Turnaround Time
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Tracking tool 22
  • Its just this order i am very upset with ups about 5
  • Tracking our packages 5
  • Phone number to chase up 3
  • Transport time 3

Customers don't like

  • Poor customer service64
  • Delivery52
  • Customer service agent30
  • Unethical business practices30
  • Incompetent delivery driver21
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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