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Ontrac

Shipping
  • 0 ISSUES RESOLVED
  • 154 TOTAL REVIEWS
  • $7K CLAIMED LOSSES
  • $199 AVERAGE LOSS
1.2
Customer service
Website
Turnaround Time
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Totally exasparated 3
  • Customer service rep 3
  • Befuddled ignorance 3
  • How customer service totally ignored me 2
  • Cusotmer service 1

Customers don't like

  • Not delivered3
  • Inept3
  • Falsely marked delivered3
  • Wait for customer service2
  • Total failure in delivering my package2
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Ups

Shipping
  • 24 ISSUES RESOLVED
  • 4940 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $928 AVERAGE LOSS
1.4
Customer service
Website
Turnaround Time
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Tracking tool 22
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 5
  • Transport time 3
  • Seem like a good service for the most part 3

Customers don't like

  • Poor customer service169
  • Delivery51
  • Unethical business practices30
  • Customer service agent30
  • Incompetent delivery driver23
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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