PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ontel Products and Shark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ontel Products
Shark

Ontel Products and Shark Overview

Total reviews 287 742
Company responses 0 0
Issues resolved 3 7

Ontel Products and Shark Consumer Ratings

Rank
510 out of 3146 in E-commerce category
147 out of 1837 in Appliances and Electronics category
Customer service
272 in category
95 in category
Product or Service Quality
436 in category
114 in category
Price Affordability
433 in category
175 in category
Website
524 in category
158 in category

Ontel Products and Shark Rating Details

Customer service
1.5 (96 reviews)
2.1 (318 reviews)
Reviewer's quote

...Very unhappy Very poor customer service..

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I called customer service, hold for 10 minutes. she didn't identified herself, no greeting. Ask my phone number...

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Product or Service Quality
1.4 (89 reviews)
2.2 (328 reviews)
Reviewer's quote

...customer service, is absolutely useless. Can only help if product is purchased over the phone or online. Told me to go to the store where I purchased it but due to virus in SC the store was closed and my husband was on hospice, could not take the time...

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...How long should it charge before use How long will charge last working How long will charge last stored Using product fluid nothing comes out like your video shows. I am so unhappy. Help..

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Price Affordability
2.3 (85 reviews)
2.9 (312 reviews)
Reviewer's quote

...false ad and terrible price for something that does not work. will turn into bbb in new jersey. hope no else gets stuck on this product...

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...97 which he said was a 50% price reduction. I reluctantly agreed and paid by credit card. Shortly thereafter I received a cancellation of the sale...

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Website
1.8 (78 reviews)
2.5 (273 reviews)
Reviewer's quote

Website ordering would not let me order just one product, quickly wisked me off to completed order form, charged $1. 00 web fee - what the heck is that? then you notice that the product that was to be free shipping has now charged your M/C with $29. 99 shipping and handling fee! And, the payment...

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...00 and online on sharks website it is $17. 00 so i decided to buy online. Then the checkout procedure ripped me off by charging me a $25...

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Ontel Products and Shark Pros and Cons

Pros
  • When it worked
  • Great idea
  • Unhappy
  • Works great when they do work
  • Shark reputation
  • Small and convenience
Cons
  • Poor engineering
  • No service to help me
  • Unable to reach customer service
  • Customer un-service
  • Terrible customer service and failing product every few years
  • Especially poor customer service

Ontel Products and Shark Most Positive Reviews

Top rated reviews
5

Bought my 2 sisters and I the offer of buy 1 and get a second one free (which is a joke within itself). I thought I...

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5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

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5

If you want an small light weight sweeper that pics up small items and doesn't require alot of space this is the item.....

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5

I have had 4 shark vacuums and i have to say the shark company has been wonderful to work with ,there warranty is so...

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Ontel Products and Shark Most Critical Reviews

Lowest rated reviews
1

I can only echo the testimony here as my experience was the same. I ordered their brush replacement kit for the sweeper...

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1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

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1

I have purchased two these little machines and found they worked for a little while. The first one worked for about 6 mo...

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1

I have purchased a steam vac, and a steamer from you all and in less than a year, both have stopped working. Both units...

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Ontel Products and Shark Latest Reviews

Recent published reviews
1.2

The Arctic Air does not work. The fan blows but no water drops down to the filters. Have sent many messages and etc no...

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2.4

After apparently placing 3 failed orders for a Shark anti hair wrap vacuum, i managed to place a successful one, after...

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No votes

Arctic Air is defective product worked a few days and now buttons will not hold in order to run. Called the customer ser...

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3

Less than 4 months old not working what a waste of money

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Ontel Products and Shark Products and Services

Most reviewed product and services
  • Ontel Products Swivel Sweeper (28 reviews)
  • Ontel Products Shipping Service (13 reviews)
  • Ontel Products G2 Sweeper (8 reviews)
  • Shark Vacuum Cleaner (152 reviews)
  • Shark Iron (22 reviews)
  • Shark Mop (18 reviews)