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Onstar

Service Centers and Repairs
  • 1 ISSUES RESOLVED
  • 122 TOTAL REVIEWS
  • $42.5K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.6
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • On-board diagnostics 2
  • Navigation 2
  • Sirius xm radio 1
  • Service before 2015 1
  • Reliability over the years under old system 1

Customers don't like

  • Customer service6
  • Unreliability under new system2
  • Unreliability of new system2
  • Customer service incomplete disclosure2
  • Billing policy2
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Pep Boys

Service Centers and Repairs
  • 5 ISSUES RESOLVED
  • 1503 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.8
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • Convenient location 6
  • Price 4
  • Personnel 4
  • Comfortable waiting room 4
  • Good service 3

Customers don't like

  • Customer service10
  • Poor service provided6
  • Store staff5
  • Attempt to overcharge5
  • Un-skilled mechanics4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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