PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OnlineCityTickets and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OnlineCityTickets
Vivid Seats

OnlineCityTickets and Vivid Seats Overview

Total reviews
236
1594
Company responses
0
0
Issues resolved
5
28

OnlineCityTickets and Vivid Seats Consumer Ratings

Rank
42 out of 203 in Tickets category
23 out of 203 in Tickets category
Customer service
26 in category
20 in category
Exchange, Refund and Cancellation Policy
19 in category
17 in category
Value for money
31 in category
22 in category
Advertised vs Delivered
21 in category
19 in category

OnlineCityTickets and Vivid Seats Rating Details

Customer service
1.2 (148 reviews)
1.2 (899 reviews)
Reviewer's quote

...When tickets were delivered via email, I called customer service. Got no remedy and in fact customer service was yet another company..

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It is IMPOSSIBLE to speak to a live person when you call the customer service number. The "live Chat" is not a person and it is useless as well..

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Exchange, Refund and Cancellation Policy
1.1 (147 reviews)
1.1 (820 reviews)
Reviewer's quote

They are using covid-19 as an excuse for not making good on their own refund policy. I paid alot of money for one ticket. Now that the show is cancelled I can not believe a company would deny a refund and force feed people with store credit...

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Event keeps rescheduling I want a refund..

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Value for money
1.1 (146 reviews)
1.3 (630 reviews)
Reviewer's quote

I was given a coupon for the money I spent on the Tim McGraw concert in Nampa Idaho. I had tried to contact the company on several occasions regarding this and I have never heard back from them. I am ready to call the BBB..

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...I will get my money back with an Attorney which i have in the family,But why go thru all this crazy crap!..

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Advertised vs Delivered
1.2 (143 reviews)
1.2 (621 reviews)
Reviewer's quote

...At the 'online city tickets' advertised rate of $90. / ticket. The printed on the ticket price is $38...

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...I don't want credit I want my money back for the service I paid for that was not delivered..

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OnlineCityTickets and Vivid Seats Pros and Cons

Pros
  • Early ticket pre-sale
  • Easy to use website
  • That i thoufgt they would help me
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
Cons
  • Deceptive sales tactics
  • This site is basically fraudent
  • Getting bait and switched and ripped off
  • Customer service
  • Misrepresentation of sale
  • Refund policy

OnlineCityTickets and Vivid Seats Most Positive Reviews

Top rated reviews
5

Bought tickets to Elf in Boston. They literally arrived the next day by UPS and they were the seats I bought. Show was...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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4.6

We received our tickets for the Steel Panther concert at the Fillmore from seller in a few days before the concert....

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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OnlineCityTickets and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

I paid 317.99$ for 2 tickets on Online City Tickets. Finally the real value for each ticket was 52.75$ per ticket. I...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

Box Office Ticket Center overcharges for tickets that can be bought from the concert venue itself for a much cheaper...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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OnlineCityTickets and Vivid Seats Latest Reviews

Recent published reviews
1

I paid for a event my event was cancelled i was told I would receive a full refund at the time of purchase and it's on...

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3.2

Event keeps rescheduling I want a refund

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No votes

REFUND DUE TO THE EVENT I PAID FOR WAS CANCELLED AND THEY REFUSE TO GIVE ME MY MONEY. IT STATES WHEN I BROUGHT THE...

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No votes

I am a small tour company. We had purchased seats for our
clients to the April 25th, 2020 Grand Ole Opry performance. Due...

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OnlineCityTickets and Vivid Seats Products and Services

Most reviewed product and services
  • Onlinecitytickets Concert Ticket (73 reviews)
  • Onlinecitytickets Show Ticket (18 reviews)
  • Onlinecitytickets Event Ticket (16 reviews)
  • Vivid Seats Concert Ticket (208 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)