PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OnlineCityTickets and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


OnlineCityTickets and Ticketmaster Overview

Total reviews
Company responses
Issues resolved

Ticketmaster was first mentioned on PissedConsumer on Dec 26, 2007 and since then this brand received 239 reviews. It is 20 reviews more than OnlineCityTickets received since Nov 15, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with OnlineCityTickets customer support team than with Ticketmaster customer service.

OnlineCityTickets and Ticketmaster Consumer Ratings

39 out of 258 in Tickets category
18 out of 258 in Tickets category
Customer service
24 in category
23 in category
Value for money
27 in category
14 in category
Exchange, Refund and Cancellation Policy
15 in category
12 in category

According to consumer ratings and reviews, Ticketmaster ranks 21 points higher in the Tickets category than OnlineCityTickets. People gave OnlineCityTickets 1.2 stars for Customer service criterion in Tickets category and it is 47 points higher than the worst rated brand in this category. At the same time, Ticketmaster was rated 1.2 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Ticketmaster has a higher rating than OnlineCityTickets. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave OnlineCityTickets 1.1 stars and it is 79% greater than other in category. Ticketmaster however was rated 1.2 stars and it is 83% greater than other in category.

OnlineCityTickets and Ticketmaster Rating Details

Customer service
1.2 (142 reviews)
1.2 (105 reviews)
Reviewer's quote

...Way overpriced, and horrible customer service. Get your tickets anywhere but here. I will never buy tickets here again! What a scam!..

kevin a

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

Value for money
1.1 (139 reviews)
1.3 (68 reviews)
Reviewer's quote

The tix never show up, then your cc company busts ball to get your money back, Call the FTC - I did. 877-382-4357..


...I wasn't trying to get a refund at first but if they're going to ask me what and why I was writing to them for, I want my damn money back..

Exchange, Refund and Cancellation Policy
1.1 (139 reviews)
1.2 (98 reviews)
Reviewer's quote

I could not attend the event, so I was forced to re sale my tickets since it is no refund policy, but I could not download the tickets so that I could upload them, to a re sale site. I reported this many, times to seller. Thank God I didnt travel 2 hours to attend the event as the tickets werent...

Gylin F

...I am now still waiting since the 12th of December 2019 for them to issue a refund for tickets that were never printed, nor used to attend in the..


OnlineCityTickets and Ticketmaster Pros and Cons

  • Early ticket pre-sale
  • An online service to get event tickets
  • That i thoufgt they would help me
  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
  • Deceptive sales tactics
  • This site is basically fraudent
  • Getting bait and switched and ripped off
  • Customer service
  • Not taking responsibility
  • Shifting blame

OnlineCityTickets and Ticketmaster Most Positive Reviews

Top rated reviews

Bought tickets to Elf in Boston. They literally arrived the next day by UPS and they were the seats I bought. Show was...


Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

OnlineCityTickets and Ticketmaster Most Critical Reviews

Lowest rated reviews

I paid 317.99$ for 2 tickets on Online City Tickets. Finally the real value for each ticket was 52.75$ per ticket. I...


I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

OnlineCityTickets and Ticketmaster Latest Reviews

Recent published reviews

The tix never show up, then your cc company busts ball to get your money back, Call the FTC - I did. 877-382-4357

Read all 219 reviews

I want my credit that I was promosed

Read all 239 reviews

OnlineCityTickets and Ticketmaster Products and Services

Most reviewed product and services
  • Onlinecitytickets Concert Ticket (67 reviews)
  • Onlinecitytickets Show Ticket (17 reviews)
  • Onlinecitytickets Event Ticket (16 reviews)
  • Ticketmaster Concert Ticket (40 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)