PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and OnlineCityTickets as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
OnlineCityTickets

StubHub and OnlineCityTickets Overview

Total reviews 168 248
Company responses 0 0
Issues resolved 2 5

StubHub and OnlineCityTickets Consumer Ratings

Rank
15 out of 208 in Tickets category
42 out of 208 in Tickets category
Website
12 in category
36 in category
Customer service
16 in category
26 in category
Product or Service Quality
23 in category
27 in category
Price Affordability
12 in category
33 in category

StubHub and OnlineCityTickets Rating Details

Website
1.8 (95 reviews)
1.3 (147 reviews)
Reviewer's quote

(Chiefs/Patriots) Per your website, I should be able to sell my tickets on Stubhub. A few different customer service agents tried to relist my tickets, sadly nobody was able to list them and it kept saying "system error" Active: Active or rescheduled events You can resell your tickets on StubHub if...

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...I saw on their website they are selling tickets to Blue Man Group in Universal Orlando. If you go to the Blue Man Group web site you will see they cancelled all shows until further notice. RIPOFFS!!!! Wish I would have seen all these reviews and complaints before I used OnlineCityTickets...

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Customer service
1.3 (94 reviews)
1.2 (153 reviews)
Reviewer's quote

Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my money back, the customer service person was very hard to understand I'm assuming she was from another country an outsourced person anyway I did not get my money back and I still...

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i will never buy tickets from this place they suck customer service suck they wont refund money i have to wait till event is back on Ticketmaster is the place to go screw this company..

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Product or Service Quality
1.2 (91 reviews)
1.1 (148 reviews)
Reviewer's quote

StubHub Customer Service, I called to get told again (3rd time), first 2x by email, about the "120%" credit to my account. I'm sorry, but a credit will not pay my bills, buy needed groceries, take care of my kids in the middle of a pandemic, or make sure we don't get evicted. I am receiving almost...

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...Their "live chat" and customer service line is fraudalenDOD t..

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Price Affordability
1.8 (89 reviews)
1.2 (143 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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...That justified the price I paid. They ended being Gallery tickets . thank God I could see the stage...

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StubHub and OnlineCityTickets Pros and Cons

Pros
  • Concept of stubhub
  • Instant downloaded tix
  • Phone staff
  • Early ticket pre-sale
  • Easy to use website
  • That i thoufgt they would help me
Cons
  • Customer service
  • Not resolving issue
  • Very unhappy
  • Deceptive sales tactics
  • This site is basically fraudent
  • Getting bait and switched and ripped off

StubHub and OnlineCityTickets Most Positive Reviews

Top rated reviews
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

Bought tickets to Elf in Boston. They literally arrived the next day by UPS and they were the seats I bought. Show was...

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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4.6

We received our tickets for the Steel Panther concert at the Fillmore from seller in a few days before the concert....

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StubHub and OnlineCityTickets Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

I paid 317.99$ for 2 tickets on Online City Tickets. Finally the real value for each ticket was 52.75$ per ticket. I...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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1

Box Office Ticket Center overcharges for tickets that can be bought from the concert venue itself for a much cheaper...

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StubHub and OnlineCityTickets Latest Reviews

Recent published reviews
No votes

I trying to figure what happen to my tickets cause i havent received any tickets. the show supposed to started on...

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No votes

The Joe Bonamassa concert in Spokane Wash. March 20th 2020 was cancelled due to COVID. You issued us a credit for...

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No votes

Our family was preparing to attend the Steelers and Ravens game at Heinz Field on Sunday, 29 November (game had been mov...

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No votes

I bought 2 tx to Kraftwerk on 2/28/2020,THE CONCERT WAS CANCELLED DUE TO COvid _19.I want to redeem the tx value by...

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StubHub and OnlineCityTickets Products and Services

Most reviewed product and services
  • Stubhub Concert Ticket (16 reviews)
  • Stubhub Show Ticket (7 reviews)
  • Stubhub Baseball Ticket (6 reviews)
  • Onlinecitytickets Concert Ticket (68 reviews)
  • Onlinecitytickets Show Ticket (17 reviews)
  • Onlinecitytickets Event Ticket (17 reviews)