PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and OnlineCityTickets as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
OnlineCityTickets

StubHub and OnlineCityTickets Overview

Total reviews
127
219
Company responses
0
0
Issues resolved
1
5

OnlineCityTickets was first mentioned on PissedConsumer on Nov 15, 2016 and since then this brand received 219 reviews. It is 92 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with OnlineCityTickets customer support team than with StubHub customer service.

StubHub and OnlineCityTickets Consumer Ratings

Rank
14 out of 258 in Tickets category
40 out of 258 in Tickets category
Website
13 in category
35 in category
Customer service
20 in category
24 in category
Price Affordability
15 in category
33 in category

According to consumer ratings and reviews, StubHub ranks 26 points higher in the Tickets category than OnlineCityTickets. People gave StubHub 1.8 stars for Website criterion in Tickets category and it is 56 points higher than the worst rated brand in this category. At the same time, OnlineCityTickets was rated 1.3 stars for Website criterion in this category and it is 34 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that OnlineCityTickets has a higher rating than OnlineCityTickets. Regarding Price Affordability criterion, consumers gave StubHub 1.8 stars and it is 78% greater than other in category. OnlineCityTickets however was rated 1.2 stars and it is 52% greater than other in category.

StubHub and OnlineCityTickets Rating Details

Website
1.8 (70 reviews)
1.3 (138 reviews)
Reviewer's quote

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Bradi

Illegal third-party website rude staff no customer service no way to get in touch with anyone Still $500 of my money into even a lawyer couldn’t get it back through the sneaky bastards..

PissedConsumer1540634
Customer service
1.2 (70 reviews)
1.2 (142 reviews)
Reviewer's quote

When you call customer service they say nothing illegal was done but they were brought to court in supreme court in quebec which they were guilty and have to protect buyers from the class action and have to create something to protect buyers. They keep saying it is because of the currency exchange...

Karine G

...Way overpriced, and horrible customer service. Get your tickets anywhere but here. I will never buy tickets here again! What a scam!..

kevin a
Price Affordability
1.8 (67 reviews)
1.2 (137 reviews)
Reviewer's quote

I asked if I was going to get a discount, since these tickets were worse than the ones I purchased and I was told no but they would cover the difference in price from what I paid to what the new tickets cost (since the ticket prices were more now then when I bought my tickets). I could've purchased...

Sherri G

...That justified the price I paid. They ended being Gallery tickets . thank God I could see the stage...

PissedConsumer1704114

StubHub and OnlineCityTickets Pros and Cons

Pros
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
  • Early ticket pre-sale
  • An online service to get event tickets
  • Online service
Cons
  • Customer service
  • Seller fraud
  • Ripped me off
  • Deceptive sales tactics
  • This site is basically fraudent
  • Getting bait and switched and ripped off

StubHub and OnlineCityTickets Most Positive Reviews

Top rated reviews
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

5

Bought tickets to Elf in Boston. They literally arrived the next day by UPS and they were the seats I bought. Show was...

StubHub and OnlineCityTickets Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

1

I paid 317.99$ for 2 tickets on Online City Tickets. Finally the real value for each ticket was 52.75$ per ticket. I...

StubHub and OnlineCityTickets Latest Reviews

Recent published reviews
1

In canada there is a law to protect consumer and article 236.1 stipulate that you cannot resell ticket at a higher...

Read all 127 reviews
1

The tix never show up, then your cc company busts ball to get your money back, Call the FTC - I did. 877-382-4357

Read all 219 reviews

StubHub and OnlineCityTickets Products and Services

Most reviewed product and services
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Show Ticket (5 reviews)
  • Onlinecitytickets Concert Ticket (67 reviews)
  • Onlinecitytickets Show Ticket (17 reviews)
  • Onlinecitytickets Event Ticket (16 reviews)