PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and OnlineCityTickets as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
OnlineCityTickets

StubHub and OnlineCityTickets Overview

Total reviews
151
236
Company responses
0
0
Issues resolved
2
5

StubHub and OnlineCityTickets Consumer Ratings

Rank
17 out of 203 in Tickets category
42 out of 203 in Tickets category
Customer service
15 in category
25 in category
Website
11 in category
36 in category
Product or Service Quality
22 in category
29 in category
Price Affordability
15 in category
36 in category

StubHub and OnlineCityTickets Rating Details

Customer service
1.3 (87 reviews)
1.2 (148 reviews)
Reviewer's quote

...our Europe trip cancellation- theyve all managed to refund or credit us by now, follow the agreement that was made when tickets were purchased, and their customer service teams all got back to us. So this isnt a unique problem for Stubhub, just says a lot about how they value their customers and how trustworthy they are. Simply put, they used a global crisis to steal our...

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...When tickets were delivered via email, I called customer service. Got no remedy and in fact customer service was yet another company..

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Website
1.9 (86 reviews)
1.3 (142 reviews)
Reviewer's quote

So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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Illegal third-party website rude staff no customer service no way to get in touch with anyone Still $500 of my money into even a lawyer couldn’t get it back through the sneaky bastards..

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Product or Service Quality
1.2 (82 reviews)
1.1 (142 reviews)
Reviewer's quote

...No service. No money. You cannot expect people to take vouchers right now...

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...*I did not receive this product. *I will report this to the BBB and the FTC,. I will give horrible reviews on the platforms..

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Price Affordability
1.8 (82 reviews)
1.2 (140 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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...That justified the price I paid. They ended being Gallery tickets . thank God I could see the stage...

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StubHub and OnlineCityTickets Pros and Cons

Pros
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
  • Early ticket pre-sale
  • Easy to use website
  • That i thoufgt they would help me
Cons
  • Customer service
  • Ripped me off
  • Not resolving issue
  • Deceptive sales tactics
  • This site is basically fraudent
  • Getting bait and switched and ripped off

StubHub and OnlineCityTickets Most Positive Reviews

Top rated reviews
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

Bought tickets to Elf in Boston. They literally arrived the next day by UPS and they were the seats I bought. Show was...

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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4.6

We received our tickets for the Steel Panther concert at the Fillmore from seller in a few days before the concert....

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StubHub and OnlineCityTickets Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

I paid 317.99$ for 2 tickets on Online City Tickets. Finally the real value for each ticket was 52.75$ per ticket. I...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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1

Box Office Ticket Center overcharges for tickets that can be bought from the concert venue itself for a much cheaper...

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StubHub and OnlineCityTickets Latest Reviews

Recent published reviews
1.2

I ordered soccer tickets worth thousands of dollars. Event was played two months ago- I have never heard from this compa...

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1

I paid for a event my event was cancelled i was told I would receive a full refund at the time of purchase and it's on...

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No votes

I haven't been updating on the show or when will I receive my tickets

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No votes

REFUND DUE TO THE EVENT I PAID FOR WAS CANCELLED AND THEY REFUSE TO GIVE ME MY MONEY. IT STATES WHEN I BROUGHT THE...

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StubHub and OnlineCityTickets Products and Services

Most reviewed product and services
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (15 reviews)
  • Stubhub Account (5 reviews)
  • Onlinecitytickets Concert Ticket (73 reviews)
  • Onlinecitytickets Show Ticket (18 reviews)
  • Onlinecitytickets Event Ticket (16 reviews)