PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OnlineCityTickets and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OnlineCityTickets
StubHub

OnlineCityTickets and StubHub Overview

Total reviews
218
125
Company responses
0
0
Issues resolved
6
1

OnlineCityTickets was first mentioned on PissedConsumer on Nov 15, 2016 and since then this brand received 218 reviews. It is 93 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with OnlineCityTickets customer support team than with StubHub customer service.

OnlineCityTickets and StubHub Consumer Ratings

Rank
39 out of 268 in Tickets category
14 out of 268 in Tickets category
Customer service
24 in category
20 in category
Exchange, Refund and Cancellation Policy
15 in category
8 in category
Value for money
27 in category
21 in category

According to consumer ratings and reviews, StubHub ranks 25 points higher in the Tickets category than OnlineCityTickets. People gave OnlineCityTickets 1.2 stars for Customer service criterion in Tickets category and it is 47 points higher than the worst rated brand in this category. At the same time, StubHub was rated 1.2 stars for Customer service criterion in this category and it is 51 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that StubHub has a higher rating than OnlineCityTickets. Regarding Value for money criterion, consumers gave OnlineCityTickets 1.1 stars and it is 62% greater than other in category. StubHub however was rated 1.3 stars and it is 70% greater than other in category.

OnlineCityTickets and StubHub Rating Details

Customer service
1.2 (142 reviews)
1.2 (68 reviews)
Reviewer's quote

they lie and charge too much with zero customer support..

PissedConsumer1596030

Nothing on confirmation or tickets said call customer service if there is a problem. Website just says “Get into events faster by simply scanning your phone at the gate. ” Will be complaining to friends, the Ohio Attorney General, and anyone else I can think of to avoid others being ripped off the...

Lee M
Exchange, Refund and Cancellation Policy
1.1 (139 reviews)
1.2 (60 reviews)
Reviewer's quote

...*****NO REFUNDS EVER ON TICKETS READ THEIR GUARANTEE PAGE, ITS A JOKE. BUY YOUR TICKETS THROUGH TICKETMASTER OR YOU MAY BE VERY DISAPPOINTED..

JIM M

...people just look at the price and don't check the tickets over before buying I would never buy from Stub hub they may sell cheaper tix but they will not refund you and there's no custome rservice line. you are taking a huge risk especially if you are travelling to another city to see agame Don't blame me if your...

Jaycob
Value for money
1.1 (139 reviews)
1.3 (60 reviews)
Reviewer's quote

I purchased tickets over seven months ago and they are refusing to give me the tickets. I need to resell them cause I can’t go but they refuse to give them until a day before the actual show. No I paid for them you should be given them immediately. This place is a scam

Zuleica

I paid nearly 185% of the face value of the tickets, including the service fee. The ticket itself was 168% of the face value alone. We all know businesses need to make a profit, but this is highway robbery...

Mary E

OnlineCityTickets and StubHub Pros and Cons

Pros
  • Early ticket pre-sale
  • An online service to get event tickets
  • That i thoufgt they would help me
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
Cons
  • Deceptive sales tactics
  • This site is basically fraudent
  • Getting bait and switched and ripped off
  • Customer service
  • Seller fraud
  • Ripped me off

OnlineCityTickets and StubHub Most Positive Reviews

Top rated reviews
5

Bought tickets to Elf in Boston. They literally arrived the next day by UPS and they were the seats I bought. Show was...

5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

OnlineCityTickets and StubHub Most Critical Reviews

Lowest rated reviews
1

I paid 317.99$ for 2 tickets on Online City Tickets. Finally the real value for each ticket was 52.75$ per ticket. I...

1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

OnlineCityTickets and StubHub Latest Reviews

Recent published reviews
1

I tried to download the tickets to resale.I could not attend the event, so I was forced to re sale my tickets since it i...

Read all 218 reviews
1

I won a gift card and its been redeemed already! Try to call to check the balance and talk to someone but their idiotic...

Read all 125 reviews

OnlineCityTickets and StubHub Products and Services

Most reviewed product and services
  • Onlinecitytickets Concert Ticket (67 reviews)
  • Onlinecitytickets Show Ticket (17 reviews)
  • Onlinecitytickets Event Ticket (16 reviews)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Account (5 reviews)