PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OnlineCityTickets and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OnlineCityTickets
StubHub

OnlineCityTickets and StubHub Overview

Total reviews 239 157
Company responses 0 0
Issues resolved 5 2

OnlineCityTickets and StubHub Consumer Ratings

Rank
42 out of 205 in Tickets category
16 out of 205 in Tickets category
Customer service
27 in category
15 in category
Value for money
29 in category
19 in category
Exchange, Refund and Cancellation Policy
19 in category
11 in category
Advertised vs Delivered
20 in category
16 in category

OnlineCityTickets and StubHub Rating Details

Customer service
1.2 (148 reviews)
1.3 (88 reviews)
Reviewer's quote

...When tickets were delivered via email, I called customer service. Got no remedy and in fact customer service was yet another company..

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Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my money back, the customer service person was very hard to understand I'm assuming she was from another country an outsourced person anyway I did not get my money back and I still...

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Value for money
1.1 (147 reviews)
1.3 (80 reviews)
Reviewer's quote

I was given a coupon for the money I spent on the Tim McGraw concert in Nampa Idaho. I had tried to contact the company on several occasions regarding this and I have never heard back from them. I am ready to call the BBB..

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... been patient with COVID, but this is just bad business at this point, not to mention that they changed their fan protect agreement and are just pocketing the money of a lot of people out there. A lot of businesses have had similar issues(Trip advisor, hotels, airlines, train tickets), and weve dealt with them from our...

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Exchange, Refund and Cancellation Policy
1.1 (147 reviews)
1.2 (81 reviews)
Reviewer's quote

They are using covid-19 as an excuse for not making good on their own refund policy. I paid alot of money for one ticket. Now that the show is cancelled I can not believe a company would deny a refund and force feed people with store credit...

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...No one from Stub hub has contacted me regarding giving me a refund. I have tried to contact them, and they simply suggest that its being processed, and that I should wait and do nothing. It's getting to a point where I don't believe a refund is likely...

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Advertised vs Delivered
1.2 (144 reviews)
1.3 (78 reviews)
Reviewer's quote

...At the 'online city tickets' advertised rate of $90. / ticket. The printed on the ticket price is $38...

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...The advertised Passenger event is surrounded on the web page by Phantom of the Opera, The Eagles, and other musical acts & shows. Here's the link to the StubHub page I located: https://www. stubhub...

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OnlineCityTickets and StubHub Pros and Cons

Pros
  • Early ticket pre-sale
  • Easy to use website
  • That i thoufgt they would help me
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
Cons
  • Deceptive sales tactics
  • This site is basically fraudent
  • Getting bait and switched and ripped off
  • Customer service
  • Ripped me off
  • Not resolving issue

OnlineCityTickets and StubHub Most Positive Reviews

Top rated reviews
5

Bought tickets to Elf in Boston. They literally arrived the next day by UPS and they were the seats I bought. Show was...

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5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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4.6

We received our tickets for the Steel Panther concert at the Fillmore from seller in a few days before the concert....

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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OnlineCityTickets and StubHub Most Critical Reviews

Lowest rated reviews
1

I paid 317.99$ for 2 tickets on Online City Tickets. Finally the real value for each ticket was 52.75$ per ticket. I...

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1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

Box Office Ticket Center overcharges for tickets that can be bought from the concert venue itself for a much cheaper...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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OnlineCityTickets and StubHub Latest Reviews

Recent published reviews
No votes

Need a refund for the Jeff Dunham tickets for April 9.2021.

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1

Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my...

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No votes

order 30469562 refund the concert is cancelled / send me a check know on answers the customer service line/ send me a ch...

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No votes

Just saw on the news in Baltimore how you are not refunding peoples money for a Foo Fighters concert. People dont want...

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OnlineCityTickets and StubHub Products and Services

Most reviewed product and services
  • Onlinecitytickets Concert Ticket (70 reviews)
  • Onlinecitytickets Show Ticket (19 reviews)
  • Onlinecitytickets Event Ticket (16 reviews)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (15 reviews)
  • Stubhub Baseball Ticket (5 reviews)