PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OneVanilla and Vanilla Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OneVanilla
Vanilla Visa

OneVanilla and Vanilla Visa Overview

Total reviews
491
511
Company responses
0
0
Issues resolved
1
0

OneVanilla and Vanilla Visa Consumer Ratings

Rank
39 out of 201 in Cards category
38 out of 201 in Cards category
Customer service
24 in category
No votes
Reliability
29 in category
No votes
Website
32 in category
No votes
Product or Service Quality
23 in category
No votes

OneVanilla and Vanilla Visa Rating Details

Customer service
1.6 (197 reviews)
No votes
Reviewer's quote

I had $40 suddenly just disappear from my one vanilla prepaid master card after using it at a Dairy Queen I then called customer service to see what happened and they didn't have an answer right then but said they would get back to me but never did..

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...00 it will not activate and customer service will not answer the phone . I am guessing I just gave dollar general 35. 00 for nothing , they will not refund the money to me or give me store credit..

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Reliability
1.4 (181 reviews)
No votes
Reviewer's quote

Why come no one is answering none of the phone numbers for vanilla one $53 was taken from my car that I did not charge

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You guys had me on hold for 2 hours and plus like come on and to top it off I havent been able to use my funds that I reloaded on my card please help me activate the onevanilla prepaid card I bought it at cvs please give me a response back quickly I need to be able to use my card

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Website
1.6 (180 reviews)
No votes
Reviewer's quote

There is no option on the website to add the zip code, and every time I try to add the zip code through the phone number, it states it was successfully registered but it never actually goes through. My card gets declined online every time because it has not registered a zip code even though I have...

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Someone used my card information to make an account through this website and whoever did that purchased a premium package and it costed me $49. 95 and it still pending and I already cancelled the subscription. I did not make that transaction...

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Product or Service Quality
1.7 (180 reviews)
No votes
Reviewer's quote

The card was never used, I explained to customer service the family that I had purchased the card for as a Christmas gift needed cash to buy food and gifts for their children. One Vanilla Company has a bunch of lying customer service representative working in their office. They have said on three...

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Still on the phone waiting to speak to a customer service representative about a refund and fraud. Call so many other numbers and still no in contact with a customer's representative I'm going to file a lawsuit against these *** ***..

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OneVanilla and Vanilla Visa Pros and Cons

Pros
  • Easy transaction and process
  • Being able to buy stuff online
  • Money
  • No pros at all
  • Person on the phone
  • Lie to you
Cons
  • Bad customer service
  • Trying to reach customer service about fraud card
  • Length of time to resolve
  • Bad customer service
  • No support
  • Lack of problem solving skills

OneVanilla and Vanilla Visa Most Positive Reviews

Top rated reviews
5

I paid for a 10$ subscription, the automatic payment didn't go through. So, I got refunded on my prepaid card and...

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5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

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5

Had no problem using onevanilla card. My mom was suprised and loved her many choices to use out in this big world! ....

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5

Vanilla visa is an awesome product. Never had an problems.

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OneVanilla and Vanilla Visa Most Critical Reviews

Lowest rated reviews
1

I lost my card and someone tried to get replacement, I've called several times and provided proof (receipts, phone...

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1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

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1

Hi i purchased a one vanilla prepaid visa card i had loaded money on that card to use for my deposit on the hotel they...

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1

I bought the card. Paid to to have $20 loaded on it. Was charged the $20 and the $4.95 activation fee. Opened the card...

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OneVanilla and Vanilla Visa Latest Reviews

Recent published reviews
No votes

I got this card at Walmart and told me I could get my money and don't let I have ace card with meta bank I need help...

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1

Purchased a card yesterday for 35.00 it will not activate and customer service will not answer the phone . I am...

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No votes

I bought a new one vanilla card at the Walgreens and it told me that my card was not activated, so I should contact...

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No votes

My vanilla card says that my card is blocked..WHY?

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OneVanilla and Vanilla Visa Products and Services

Most reviewed product and services
  • Onevanilla Prepaid Card (194 reviews)
  • Onevanilla Gift Card (42 reviews)
  • Onevanilla Customer Care (23 reviews)
  • Vanilla Visa Gift Card (170 reviews)
  • Vanilla Visa Prepaid Card (74 reviews)
  • Vanilla Visa Card Activation (18 reviews)