PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanilla Mastercard and OneVanilla as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanilla Mastercard
OneVanilla

Vanilla Mastercard and OneVanilla Overview

Total reviews
182
329
Company responses
0
0
Issues resolved
1
0

OneVanilla was first mentioned on PissedConsumer on Aug 15, 2011 and since then this brand received 329 reviews. It is 147 reviews more than Vanilla Mastercard received since Feb 3, 2011.

Vanilla Mastercard and OneVanilla Consumer Ratings

Rank
47 out of 362 in Cards category
26 out of 362 in Cards category
Customer service
30 in category
18 in category
Reliability
38 in category
23 in category
Website
41 in category
30 in category

According to consumer ratings and reviews, OneVanilla ranks 21 points higher in the Cards category than Vanilla Mastercard. People gave Vanilla Mastercard 1.3 stars for Customer service criterion in Cards category and it is 48 points higher than the worst rated brand in this category. At the same time, OneVanilla was rated 1.6 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that OneVanilla has a higher rating than Vanilla Mastercard. Regarding Website criterion, consumers gave Vanilla Mastercard 1.3 stars and it is 51% worse than other in category. OneVanilla however was rated 1.5 stars and it is 62% greater than other in category.

Vanilla Mastercard and OneVanilla Rating Details

Customer service
1.3 (80 reviews)
1.6 (128 reviews)
Reviewer's quote

Your customer service sucks, unprofessional and careless!!! Myvanilla prepaid card was stolen and when I called to get help and they hung up on me twice!! Don't rely on this people with your money. Just lost my money..

Red D

...Talked to customer service gave them all my info. To be told we will send you a form to fill out and send back. Fyi the form is EVERYTHING I TOLD THEM! Minus the charge information I didn't use...

Mireille
Reliability
1.2 (77 reviews)
1.4 (115 reviews)
Reviewer's quote

Hey I'm someone who got the same problem of an unauthorized transaction but if what you say is true contact BBB and issue a complaint and they will help you. As for my case they helped me get my amount of money back and I'm thankful for this and I'm just trying to help others.

PissedConsumer1727644

they are the *** company, i called multiple times about a random charge for $65 and they dont do anything and now they shut the whole card off so its invalid

Monroe
Website
1.3 (76 reviews)
1.5 (119 reviews)
Reviewer's quote

when i went to website, put in the details it says web services returned null can you please let me know whether i can use the card still or it is a waste. there is no email ID on the website of Vanilla cards. also it requires me to call up Vancouver number on ISD which is more expensive than the...

s.sridhar

...1 cent on it because a website called affordable jerseys witch I’ve never heard of :angry:..

Delcie

Vanilla Mastercard and OneVanilla Pros and Cons

Pros
  • When the card works
  • Very good
  • Security of putting only as much money as i want
  • Easy transaction and process
  • Being able to buy stuff online
  • Ease of card use when it worked
Cons
  • Customer service
  • No suitable resolution
  • Lack of responce
  • Trying to reach customer service about fraud card
  • Length of time to resolve
  • I will never ever use again

Vanilla Mastercard and OneVanilla Most Positive Reviews

Top rated reviews
5

Love I love this card!! I am able to order online for the first time with this!!!! Like

5

I paid for a 10$ subscription, the automatic payment didn't go through. So, I got refunded on my prepaid card and...

Vanilla Mastercard and OneVanilla Most Critical Reviews

Lowest rated reviews
1

This is *** horse ***. I will no longer purchase Visa cards . I tried to check two different cards using the given...

1

I lost my card and someone tried to get replacement, I've called several times and provided proof (receipts, phone...

Vanilla Mastercard and OneVanilla Latest Reviews

Recent published reviews

I purchased at Vanilla Master Card on Sunday, Dec 1st at a Couche Tard in LaSalle and asked for a $100 Card for travel...

Read all 182 reviews
1

WELL IT LOOKS LIKE I WAS SCAMED LIKE THE REST OF YOU GUYS... WE GOT A 500 CHRISTMAS CARD FROM IN- LAWS. THE CARD WORKED...

Read all 329 reviews

Vanilla Mastercard and OneVanilla Products and Services

Most reviewed product and services
  • Vanilla Mastercard Gift Card (84 reviews)
  • Vanilla Mastercard Prepaid Card (22 reviews)
  • Vanilla Mastercard Prepaid Card Activation (14 reviews)
  • Onevanilla Prepaid Card (162 reviews)
  • Onevanilla Gift Card (26 reviews)
  • Onevanilla Customer Care (20 reviews)