PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OneVanilla and Vanilla Mastercard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OneVanilla
Vanilla Mastercard

OneVanilla and Vanilla Mastercard Overview

Total reviews
484
191
Company responses
0
0
Issues resolved
1
1

OneVanilla and Vanilla Mastercard Consumer Ratings

Rank
38 out of 200 in Cards category
63 out of 200 in Cards category
Customer service
23 in category
39 in category
Reliability
28 in category
47 in category
Website
34 in category
56 in category
Product or Service Quality
23 in category
51 in category

OneVanilla and Vanilla Mastercard Rating Details

Customer service
1.6 (195 reviews)
1.3 (84 reviews)
Reviewer's quote

I had $40 suddenly just disappear from my one vanilla prepaid master card after using it at a Dairy Queen I then called customer service to see what happened and they didn't have an answer right then but said they would get back to me but never did..

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Your customer service sucks, unprofessional and careless!!! Myvanilla prepaid card was stolen and when I called to get help and they hung up on me twice!! Don't rely on this people with your money. Just lost my money..

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Reliability
1.4 (179 reviews)
1.2 (84 reviews)
Reviewer's quote

Unauthorized transaction which caused money stolen

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Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's probably how my $95 and some cents was stolen off my card.

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Website
1.6 (179 reviews)
1.2 (78 reviews)
Reviewer's quote

There is no option on the website to add the zip code, and every time I try to add the zip code through the phone number, it states it was successfully registered but it never actually goes through. My card gets declined online every time because it has not registered a zip code even though I have...

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when i went to website, put in the details it says web services returned null can you please let me know whether i can use the card still or it is a waste. there is no email ID on the website of Vanilla cards. also it requires me to call up Vancouver number on ISD which is more expensive than the...

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Product or Service Quality
1.7 (179 reviews)
1.2 (78 reviews)
Reviewer's quote

The card was never used, I explained to customer service the family that I had purchased the card for as a Christmas gift needed cash to buy food and gifts for their children. One Vanilla Company has a bunch of lying customer service representative working in their office. They have said on three...

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I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a...

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OneVanilla and Vanilla Mastercard Pros and Cons

Pros
  • Easy transaction and process
  • Being able to buy stuff online
  • Money
  • When the card works
  • Very good
  • Security of putting only as much money as i want
Cons
  • Trying to reach customer service about fraud card
  • Length of time to resolve
  • Being robbed and having no help
  • Customer service
  • No suitable resolution
  • Lack of responce

OneVanilla and Vanilla Mastercard Most Positive Reviews

Top rated reviews
5

I paid for a 10$ subscription, the automatic payment didn't go through. So, I got refunded on my prepaid card and...

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5

Love I love this card!! I am able to order online for the first time with this!!!! Like

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5

Had no problem using onevanilla card. My mom was suprised and loved her many choices to use out in this big world! ....

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No votes

OneVanilla and Vanilla Mastercard Most Critical Reviews

Lowest rated reviews
1

I lost my card and someone tried to get replacement, I've called several times and provided proof (receipts, phone...

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1

This is *** horse ***. I will no longer purchase Visa cards . I tried to check two different cards using the given...

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1

Hi i purchased a one vanilla prepaid visa card i had loaded money on that card to use for my deposit on the hotel they...

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1

I ordered this card for a Christmas present from Walmart and the recipient has yet to be able to activate/use etc. I...

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OneVanilla and Vanilla Mastercard Latest Reviews

Recent published reviews
1

When I try to activate my card it says its having trouble

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2

Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's...

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No votes

Mercari the online shopping app.states that they are refunding my card for the purchase that has been cancelled. The...

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2

I had $95 and some cents stolen from my card. I spoke with somebody at vanilla gift card, they gave me a case number,...

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OneVanilla and Vanilla Mastercard Products and Services

Most reviewed product and services
  • Onevanilla Prepaid Card (193 reviews)
  • Onevanilla Gift Card (42 reviews)
  • Onevanilla Customer Care (23 reviews)
  • Vanilla Mastercard Gift Card (88 reviews)
  • Vanilla Mastercard Prepaid Card (26 reviews)
  • Vanilla Mastercard Prepaid Card Activation (14 reviews)