PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OneVanilla and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OneVanilla
RushCard

OneVanilla and RushCard Overview

Total reviews
482
4481
Company responses
0
0
Issues resolved
1
9

OneVanilla and RushCard Consumer Ratings

Rank
38 out of 200 in Cards category
39 out of 200 in Cards category
Customer service
24 in category
43 in category
Website
35 in category
36 in category
Reliability
30 in category
25 in category
Product or Service Quality
22 in category
31 in category

OneVanilla and RushCard Rating Details

Customer service
1.6 (194 reviews)
1.3 (1554 reviews)
Reviewer's quote

I had $40 suddenly just disappear from my one vanilla prepaid master card after using it at a Dairy Queen I then called customer service to see what happened and they didn't have an answer right then but said they would get back to me but never did..

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Why do you have a customer service number? Your agents refer us to the website, which isn't very helpful either. I have been with Rushcard since 2013 and my time with you guys are coming to an end. Thank you for nothing, yours truly once loyal consumer..

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Website
1.6 (179 reviews)
1.6 (1545 reviews)
Reviewer's quote

There is no option on the website to add the zip code, and every time I try to add the zip code through the phone number, it states it was successfully registered but it never actually goes through. My card gets declined online every time because it has not registered a zip code even though I have...

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...And the website WILL NOT LET ME LOG IN. AT ALL..

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Reliability
1.4 (179 reviews)
1.5 (1376 reviews)
Reviewer's quote

Unauthorized transaction which caused money stolen

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My Rush card was stolen need a replacement can't get a hold of anyone for customer service. Get paid in a few days need my card quick.

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Product or Service Quality
1.7 (179 reviews)
1.5 (1580 reviews)
Reviewer's quote

The card was never used, I explained to customer service the family that I had purchased the card for as a Christmas gift needed cash to buy food and gifts for their children. One Vanilla Company has a bunch of lying customer service representative working in their office. They have said on three...

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...I contacted customer service and our call was disconnected while transferring me to the investigations dept because someone has used my card for a transaction in another state. I want this resolved and my replacement card to have the money it shouldve had on it. Thank you..

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OneVanilla and RushCard Pros and Cons

Pros
  • Easy transaction and process
  • Being able to buy stuff online
  • Money
  • Early deposit
  • Direct deposit
  • Getting money early
Cons
  • Trying to reach customer service about fraud card
  • Length of time to resolve
  • Being robbed and having no help
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance
  • Customer service

OneVanilla and RushCard Most Positive Reviews

Top rated reviews
5

I paid for a 10$ subscription, the automatic payment didn't go through. So, I got refunded on my prepaid card and...

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5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

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5

Had no problem using onevanilla card. My mom was suprised and loved her many choices to use out in this big world! ....

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5

What happened to the online site also no answer due to high volume of calls. I pray this gets resolved money is tied up...

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OneVanilla and RushCard Most Critical Reviews

Lowest rated reviews
1

I lost my card and someone tried to get replacement, I've called several times and provided proof (receipts, phone...

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1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

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1

Hi i purchased a one vanilla prepaid visa card i had loaded money on that card to use for my deposit on the hotel they...

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1

My Wife was in a really bad car accident and the money from the person who hit her insurance company was deposited on a...

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OneVanilla and RushCard Latest Reviews

Recent published reviews
No votes

My gift card doesn't work!

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1

Why do you have a customer service number? Your agents refer us to the website, which isn't very helpful either. I have...

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4.6

wish it cost less to buy.

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No votes

I'm trying to get a rushcard it want let me log in

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OneVanilla and RushCard Products and Services

Most reviewed product and services
  • Onevanilla Prepaid Card (193 reviews)
  • Onevanilla Gift Card (42 reviews)
  • Onevanilla Customer Care (23 reviews)
  • Rushcard Account (448 reviews)
  • Rushcard Prepaid Card (414 reviews)
  • Rushcard Customer Care (327 reviews)