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Onetravel

Travel Agencies
  • 2 ISSUES RESOLVED
  • 242 TOTAL REVIEWS
  • $86.5K CLAIMED LOSSES
  • $874 AVERAGE LOSS
1.3
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy use of website 1
  • Great web site 1
  • Last representative i spoke to 1
  • Low price 1
  • This company and responsible 1

Customers don't like

  • Scam data on website4
  • Difficulty getting refund4
  • Price fraud4
  • Service3
  • Very poor customer service2
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 581 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $835 AVERAGE LOSS
1.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Will never use again 11
  • E-mail confirmation 3
  • Prices 3
  • Website 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service10
  • Huge hassle5
  • Outright lies5
  • Long wait times on phone4
  • Practices2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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