PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OneTravel and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


OneTravel and Travelocity Overview

Total reviews
Company responses
Issues resolved

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 655 reviews. It is 369 reviews more than OneTravel received since Jan 1, 2010.

OneTravel and Travelocity Consumer Ratings

119 out of 667 in Travel Agencies category
118 out of 667 in Travel Agencies category
116 in category
97 in category
Customer service
105 in category
110 in category
104 in category
101 in category

According to consumer ratings and reviews, Travelocity ranks 1 points higher in the Travel Agencies category than OneTravel. People gave OneTravel 1.4 stars for Website criterion in Travel Agencies category and it is 126 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.7 stars for Website criterion in this category and it is 145 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Travelocity has a higher rating than Travelocity. Regarding Staff criterion, consumers gave OneTravel 1.2 stars and it is 57% greater than other in category. Travelocity however was rated 1.2 stars and it is 58% greater than other in category.

OneTravel and Travelocity Rating Details

1.4 (66 reviews)
1.7 (133 reviews)
Reviewer's quote

...book twice an Air Asia flight ticket (Flights 258, 760, 761 and 255 – from Yangon to Shanghai) through OneTravel but while proceeding to the payment, the website mentioned 'the flight is unavailable' and that my 'credit card' wouldn't be charged (got screenshots to prove it) 2) as it failed both times and there were neither no withdrawal on my boyfriend's bank...

Julie L

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B
Customer service
1.1 (66 reviews)
1.1 (135 reviews)
Reviewer's quote

...Honestly, no common sense and no customer service qualifications. No apology or anything done to compensate my time. RIDICULOUS..


...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

1.2 (62 reviews)
1.2 (123 reviews)
Reviewer's quote

...lds a valid license if it is required by the law; (b) operates primarily for the care and treatment of sick or injured persons as in-patients; (c) has a staff of one or more Physicians available at all times; (d) provides twenty-four (24)-hour nursing service and has at least one registered professional nurse on duty or call; (e) has organized diagnostic ...


...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

OneTravel and Travelocity Pros and Cons

  • Cep full refund 25703621
  • This company and responsible
  • Non
  • Will never use again
  • E-mail confirmation
  • Website
  • Terrible customer service
  • Scam data on website
  • Difficulty getting refund
  • Poor customer service
  • Outright lies
  • Huge hassle

OneTravel and Travelocity Most Positive Reviews

Top rated reviews

Had to rebook the flight to come home earlier


I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

OneTravel and Travelocity Most Critical Reviews

Lowest rated reviews

The person I was to stay with passed away on Sept. 14th. If you don't believe me contact The Hays Daily News--obituary p...


I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

OneTravel and Travelocity Latest Reviews

Recent published reviews

I did not write my full name on my flight ticket

Read all 286 reviews

we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous...

Read all 655 reviews

OneTravel and Travelocity Products and Services

Most reviewed product and services
  • Onetravel Flight Booking (136 reviews)
  • Onetravel Customer Care (20 reviews)
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)