PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OneTravel and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


OneTravel and Priceline Overview

Total reviews
Company responses
Issues resolved

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1324 reviews. It is 1041 reviews more than OneTravel received since Jan 1, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with OneTravel customer support team than with Priceline customer service.

OneTravel and Priceline Consumer Ratings

138 out of 696 in Travel Agencies category
121 out of 696 in Travel Agencies category
Customer service
107 in category
93 in category
117 in category
97 in category
105 in category
96 in category

According to consumer ratings and reviews, Priceline ranks 17 points higher in the Travel Agencies category than OneTravel. People gave OneTravel 1.1 stars for Customer service criterion in Travel Agencies category and it is 151 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.2 stars for Customer service criterion in this category and it is 165 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Priceline has a higher rating than OneTravel. Regarding Staff criterion, consumers gave OneTravel 1.2 stars and it is 59% greater than other in category. Priceline however was rated 1.3 stars and it is 63% greater than other in category.

OneTravel and Priceline Rating Details

Customer service
1.1 (65 reviews)
1.2 (371 reviews)
Reviewer's quote

... 1) contacted many times OneTravel to complain on their official website BUT as I have never received a confirmation number from them, I couldn’t ‘Request Customer Support’ as the booking number is mandatory. Tried Twitter, Facebook, phone (I literally spent HOURS trying to reach out for THEIR MISTAKE and it cost me MONEY and TIME!) and I could manage to get their billing@onetravel. com ...

Julie L

Quoted price was not honored was over charged given a runaround to try to straiten out there customer service is a joke . they booked a hotel for me and left me stuck at airport for 10 hours had to rent another car from different car from diff rental co to get to hotel . Called many times to...

Arthur L
1.4 (65 reviews)
1.7 (298 reviews)
Reviewer's quote

Hidden $75 fee not clearly stated on the website when all major online travel sites allow FREE 24 hour cancellation as do all travel agencies. Absolutely will never use One Travel again. They use fraudulent practices and make cancellation extremely difficult: you must call, then receive a password...


I like this website not only because of the multiple options that gives you to choose your airplane ticket, but I don't know why I also like its design. It's friendlier and its not so visually overwhelming..

1.2 (61 reviews)
1.3 (298 reviews)
Reviewer's quote

...lds a valid license if it is required by the law; (b) operates primarily for the care and treatment of sick or injured persons as in-patients; (c) has a staff of one or more Physicians available at all times; (d) provides twenty-four (24)-hour nursing service and has at least one registered professional nurse on duty or call; (e) has organized diagnostic ...


I wanted to book a hotel on Staff travel, found out later it is priceline. It put the number of people in the room at 20, not 2. I tried again...

Terasa A

OneTravel and Priceline Pros and Cons

  • Cep full refund 25703621
  • This company and responsible
  • Non
  • Complete dishonest business model
  • Price
  • Website
  • Terrible customer service
  • Scam data on website
  • Difficulty getting refund
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

OneTravel and Priceline Most Positive Reviews

Top rated reviews

Had to rebook the flight to come home earlier


Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

OneTravel and Priceline Most Critical Reviews

Lowest rated reviews

The person I was to stay with passed away on Sept. 14th. If you don't believe me contact The Hays Daily News--obituary p...


I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

OneTravel and Priceline Latest Reviews

Recent published reviews

We booked airline tickets through OneTravel for my family of 5 (3 little kids) and had all the seats confirmed available...

Read all 283 reviews

Used Priceline to secure car rental. Rental was assigned to Avis, and due to a change in plans I went to get rental car...

Read all 1324 reviews

OneTravel and Priceline Products and Services

Most reviewed product and services
  • Onetravel Flight Booking (135 reviews)
  • Onetravel Customer Care (20 reviews)
  • Priceline Room Booking (149 reviews)
  • Priceline Flight Booking (134 reviews)
  • Priceline Car Rental Booking (64 reviews)