PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waypoint Homes and ONEprop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ONEprop

ONEprop

Has Verified Representatives
1.7
Waypoint Homes
ONEprop

Waypoint Homes and ONEprop Overview

Total reviews 236 54
Company responses 57 18
Issues resolved 4 0

Waypoint Homes and ONEprop Consumer Ratings

Rank
255 out of 1715 in Real Estate category
213 out of 1715 in Real Estate category
Customer service
No votes
197 in category
Website
No votes
270 in category
Value for money
No votes
142 in category
Diversity of Products or Services
No votes
179 in category

Waypoint Homes and ONEprop Rating Details

Customer service
No votes
1.2 (27 reviews)
Reviewer's quote

..." I have NEVER dealt with such non existent customer service. The interaction I have had- they were rude, smug and completely incompetent. Waypoint takes my money every month and they refuse to return phone calls and e-mails...

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...*** has the best customer service. I spoke with her once when i 1st moved in. I misunderstood the rent due date...

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Website
No votes
1.5 (22 reviews)
Reviewer's quote

HAD A PAYMENT ADDRESS CHANGE WAS NOT NOTIFIED EITHER EMAIL NOR MAIL WITH WEBSITE AND INTERNET ALL DIFFERENT PAYMENT ADDRESSES AND PHONE NUMBERS FOR LOCAL OFFICE FOLLOWING MONTH PAYMENT WAS RETURNED LATE FEE ASSESSED THEY HAD NO COMPASSION NOR THE CARE DIDN'T WANT TO REVERSE LATE FEE MEASLY 95. 00...

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The house was a dump and worse than any other they had on their website. Foundation issues plumbing issues you name it it had it. I have not received my deposit back yet and I am so worried they are going to keep the double deposit which they already got a whole month of free rent as the new place...

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Value for money
No votes
1.5 (17 reviews)
Reviewer's quote

again it was the lie about the fair market value of rentals in the area. realizing this I am facing retirement soon, I started looking for a place to buy, and found one. With about 2 or 3 months left on the lease, These maggots told me I had to pay the remaining months of the lease and a $2,000...

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...Richard he went in on my previous HOA fees as well but I made him aware had I known I was being charged late fees for the HOA fees I would've borrowed the money to pay the $200. No communication from the PM at all only emails about the HOA fees but never knew late fees were assessed until I saw the email today. I made Richard...

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Diversity of Products or Services
No votes
1.5 (16 reviews)
Reviewer's quote

... be taking care of your balance?" Another issue I have with Waypoint Homes is what they deem to be consider that you are at fault when you ask for maintenance services. When you first move into a place, I am pretty sure that your pilot light on your hot water heater is not on. I attempted to call my gas company several times to co...

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...scheme,, because if you do not use their guys, they will come back and say the job was not done good enough, hire "their" guys, and charge you for the services anyway, even though you already paid someone. Which brings up another point, my neighbors had cameras and there were never any cleaning crews, paint crews, no one to show up at the house, which I was charged...

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Waypoint Homes and ONEprop Pros and Cons

Pros
  • Disrespectful
  • Skillful way they have bent us over
  • Property
  • How they couldnt care less to resolve the issues with you
  • How skilled they are at being two faced
Cons
  • Customer service
  • Misrepresentation
  • Upper management sucks
  • Customer service
  • How they steal all of your deposit
  • Are not truthful

Waypoint Homes and ONEprop Most Positive Reviews

Top rated reviews
5

Yes I need somewher warm at motel as my boyfriend was abusice and didnt pay for motel

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4.9

I have lived in Lawrenceville for 3 years with Oneprop as my management company. I had no issues and when i did they...

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5

Andrew Thompson &;;;;;;;;;;;;; team renovated my 1950 cottage in 5 points with excellent results. I would highly rec...

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3.1

Current tenant.And check returned.

I called their office to let them know that it was returned and what do i need to...

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Waypoint Homes and ONEprop Most Critical Reviews

Lowest rated reviews
1

I would strongly recommend that no one ever uses this company. if you find out that they are over the property....run!!...

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1

I wish I would of read the complaints before renting from these people. They REFUSED to do a walk out inspection with u...

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1

Do not rent fron Colony American Homes!!! The house I wanted to rent looked beautiful. Getting to see the house was...

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1

This is the most horrible company to rent from. They don't work with you when you face problems which everyone does at...

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Waypoint Homes and ONEprop Latest Reviews

Recent published reviews
1

Delivery of cabinets contractor will not give me any info

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1.4

Consider your deposit lost if you rent from Property Frameworks.
I had a similar experience with OneProp, now Propert Fra...

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No votes

Need to get rental history

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1

I rented from this company for 3 years and I was a very good tenant. I always paid my rent on time and took very good...

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Waypoint Homes and ONEprop Products and Services

Most reviewed product and services
  • Waypoint Homes House Rental (70 reviews)
  • Waypoint Homes Property Rental (30 reviews)
  • Waypoint Homes Home Leasing (23 reviews)
  • Oneprop Property Rental (18 reviews)
  • Oneprop House Rental (12 reviews)
  • Oneprop Leasing (5 reviews)